Experience

Cavmont Bank

• Banking
• 1 - 100 Employee

• Retail Operations Manager

  • May 2019 - Present

  Marketing and Commercial plan for the bank in close collaboration with other departments namely Operations, Retail and Finance.Information gathering and sorting and presenting to management for decision making. ResearchCoordinating and initiating research both planned and adhoc.Writing briefs to the various research agencies to take up the research for undertaking. Interpreting and analyzing findings from the research and make action points to take corrective measure. NewsletterWriting a weekly newsletter to mangers about what is going on in the market in terms of the, business news and the banking industry in particular. Customer ServiceResponsible for ensuring that management, branches and departments are handled in a professional manner with accurate information and prompt response to requests and enquiries.  Client IntelligenceResponsible for championing and managing the bank’s client intelligence activities. Responsible for setting up and continually enhancing the client intelligence model to be used for understanding the bank’s clients and their banking behavior. Responsible for providing management with relevant client intelligence in support of decision-making processes.  Media Agency InteractionsBriefing media agencies on what customers really want what the target audience is and who they should be targeting based on research findings and media monitoring and evaluation.



Zain Zambia

• Geo-Planning and Market Planning Executive

  • Jan 2007 - Nov 2009

• Geo-planning Excecutive

  • Jan 2004 - 2007

• Retention Executive

  • Nov 2005 - Dec 2006