Claim Specialist

• Jun 2019 - Present

-Responsible for the reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally 100-200 document /day -Reviews and ensures that all claims related documentation is attached in the case -Manages claims and deduction resolution through collaboration with Sales, MSSU / CFSC, Finance, Marketing, Physical Logistics and Supply Chain -Manages the closure of non-valid claims and deductions with Collections -Manages the closure of valid claims and deductions via Credit Note creation -Responsible for ensuring that all customer claims and deductions are closed within predefined time frames (SLA)Manages dispute between faktur pajak and credit note through collabotation with tax team and distributor Show less

Human Resource Operation

• Sep 2014 - Mar 2019

-Implement useful and creative solutions to source and screen candidates in a more efficient and effective way -Implement overall recruiting strategy -Prepare recruitment materials and post jobs to appropriate job boards and other relevant platforms -Screen candidates resume and job application -Conduct interview and assess prospective candidates and matching them with vacancies -Perform background checks as needed -Provide a well documented recruiting reports to the rest of the team -Perform and maintain HR-related administration and documentation -Manage and update employee personal database with strict confidentiality -Support ad hoc HR-related administration Show less

Production Operator

• Apr 2014 - Sep 2014

Sales Executive

• Jan 2013 - Sep 2013