Experience

Cupola Teleservices (Cupola)

• United Arab Emirates
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Customer Service Agent

  • Aug 2022 - Present

  FEWA :- assisted customers with account setup and maintenance, including password resets and updates to personal information.- Provided product information, technical support, and assistance with billing inquiries and payment processing.- Coordinated with other departments to ensure prompt and effective resolution of customer issues.- Managed customer complaints and resolved issues related to product defects, service interruptions, and billing discrepancies.- Participated in ongoing training and professional development activities to maintain a high level of knowledge and expertise in the company's products, policies, and procedures. Show less

• Contact Center Agent

  • Aug 2022 - Feb 2023

  The Giving Movement : - Proactively made outbound calls to customers during sale season to inform them about discounts, promotions and new products, and to encourage sales.- Answered customer inquiries and questions through various channels such as live chat (Instagram and WhatsApp), emails, and inbound calls, using a professional and courteous manner at all times.- Handled return requests and refunds, ensuring that customers receive prompt and efficient service while adhering to company policies and procedures.- Recorded all customer interactions in a timely and accurate manner to ensure that all information is up-to-date and readily available for future reference.- Raised tickets when necessary to escalate customer complaints or issues to relevant departments and ensure that they are resolved in a timely manner.- Achieved individual and team performance targets set by the company.- Collaborated with team members and management to identify areas for improvement and implement new processes and procedures that enhance the overall customer experience. Show less