Experience

CAFU

• United Arab Emirates
• Technology, Information and Internet
• 400 - 500 Employee

• EV Product Intern

  • May 2023 - Present

  • Developed the Minimum Viable Product (MVP) documentation for the CAFU Canada EV Customer App, encompassing essential features, user flows, and technical specifications to guide the project's initial development phase. • Produced comprehensive documentation outlining the Electric Vehicle (EV) Backend Architecture, detailing design principles, components, and interactions for effective communication across development teams. • Proficiently leveraged CleverTap on a daily basis to monitor app analytics, extracting actionable insights regarding app utilization, user engagement, and key business metrics. • Performed comprehensive competitor analysis to systematically evaluate industry peers, gaining valuable insights into market trends, competitive positioning, and potential strategic opportunities. • Led market research to assess the feasibility and potential for expanding the EV charging service into the UAE market, encompassing thorough analysis of market trends, regulatory landscape, consumer preferences, and competitive landscape. • Actively supported the management of both B2B and B2C aspects for the CAFU EV charging service in Canada, contributing to day-to-day data management and facilitating seamless coordination between various teams. • Developed a comprehensive customer support script designed to provide efficient and consistent assistance, ensuring exceptional service and positive interactions with customers. • Designed and implemented streamlined forms using AirTable for tracking B2B client details, optimizing data collection, organization, and accessibility to enhance client relationship management. • Utilized Jira extensively to effectively manage and monitor epics and user stories, ensuring seamless collaboration, progress tracking, and efficient project execution. • Operated within the Agile development model, fostering iterative and collaborative project methodologies to deliver high-quality results efficiently and adapt to evolving requirements. Show less



Michael Page

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Recruitment Researcher - Technology

  • Mar 2023 - Apr 2023

  • Proficiently sourced and screened an average of 40 mid to senior-level candidates weekly for prominent MNCs. • Consistently generated approximately 50 high-quality job leads weekly through strategic candidate engagement and LinkedIn networking. • Effectively utilized Customer Connect, an ATS software, to streamline and optimize the end-to-end recruitment and hiring workflow. • Proficiently sourced and screened an average of 40 mid to senior-level candidates weekly for prominent MNCs. • Consistently generated approximately 50 high-quality job leads weekly through strategic candidate engagement and LinkedIn networking. • Effectively utilized Customer Connect, an ATS software, to streamline and optimize the end-to-end recruitment and hiring workflow.



Al Tayer Group

• United Arab Emirates
• Retail
• 700 & Above Employee

• Aftersales Operation

  • Sep 2020 - Oct 2020

  • Generated a comprehensive process optimization report for the Jaguar Land Rover workshop and service reception, leading to reduced training duration and a notable 20% enhancement in operational efficiency. • Generated a comprehensive process optimization report for the Jaguar Land Rover workshop and service reception, leading to reduced training duration and a notable 20% enhancement in operational efficiency.



Intel Corporation

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• Intel Advisor

  • Sep 2019 - Sep 2019

  • Delivered exemplary client servicing at Lenovo, Dell, ASUS, and HP stalls during GITEX Global as an Intel sales and technical advisor for Jumbo, achieving elevated customer satisfaction levels surpassing those of other stalls. • Engaged in thorough customer requirement assessment and delivered tailored technical insights about the products, empowering customers to make well-informed decisions, ultimately leading to substantial product sales. • Delivered exemplary client servicing at Lenovo, Dell, ASUS, and HP stalls during GITEX Global as an Intel sales and technical advisor for Jumbo, achieving elevated customer satisfaction levels surpassing those of other stalls. • Engaged in thorough customer requirement assessment and delivered tailored technical insights about the products, empowering customers to make well-informed decisions, ultimately leading to substantial product sales.