Experience

TAV Operation Services

• 1 - 100 Employee

• Operational Excellence & Support Senior Specialist

  • Jul 2022 - Present

  Maintaining lounge standards at a high level, implementing operational procedures, conducting expenditure optimization studies, and introducing new initiatives to improve operations in 19 countries all around the world. Focused on delivering high-quality customer experiences and maximizing efficiency in a fast-paced environment.

• Internal Trainer

  • Feb 2022 - Present

  With in-depth knowledge of the hospitality industry, responsible for instructing and training of the lounge staff by transmitting all experience acquired.

• Operational Excellence & Support Specialist

  • Jan 2020 - Jul 2022

  Maintaining lounge standards at a high level, implementing operational procedures, conducting expenditure optimization studies, and introducing new initiatives to improve operations. Focused on delivering high-quality customer experiences and maximizing efficiency in a fast-paced environment.

• Commercial Affairs

  • Dec 2017 - Jan 2020

  Responsible for managing all commercial and advertising activities by finding new tenants, contract negotiations, technical team coordination, and proper communication with the airport authority. Aims to drive revenue growth through effective market analysis and implementation of strategic initiatives.

• Commercial Affairs Sales & Marketing Specialist

  • Jun 2019 - Nov 2019

  Temporarily assigned to the role to run all commercial affairs-related tasks within the Enfidha Airport and Monastir Airport in Tunisia by supporting the manager. Duties consist of budget preparation, making offers and conducting agreement processes and negotiations with the active and new tenants, finding potential tenants, and supervising all commercial and advertising areas within the airports.

• Operations

  • Feb 2011 - Nov 2017

  As a CIP Agent in Operations Department, we were in charge of ensuring end-to-end Primeclass CIP Services are delivered seamlessly. The airport was where the customer first interacts and touches the brand and we were the actors on the stage who are providing complete and perfect service by representing the Primeclass brand on the field. Thus where my journey started İstanbul Atatürk Airport led me to comprehend customer relations extensively. Throughout my days in the operations department, worked at all lounges, and fast track points, and provided 1000+ meet & greet services. Show less