Experience

Pines and Needles
• United Kingdom
• Farming
• 1 - 100 Employee
• IT Specialist

  • Oct 2021 - Present


Ocado Group

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Service Team Manager

  • Apr 2018 - Jul 2019

  • Excellent written and verbal communication skills at all levels • Excellent planning & organisational skills • Proven track record in demand forecasting, volume planning and logistics management • Proven ability working within a KPI driven environment • Strong business skills and commercial acumen • Excellent PC skills, as well as proficiency in Microsoft Office (particularly Microsoft Excel) to at least intermediate level • Ability to work under pressure, maintaining accuracy & keeping to deadlines • Strong analytical skills and a technical mind set/proven ability to interpret numerical data • Ability to influence effectively and build constructive working relationships internally and externally • Drive & enthusiasm, demonstrating ability to adapt to fast pace and rapid change and resourcefulness when faced with challenges • A proactive team player, polite, helpful and approachable and willing to share information, knowledge and skills with others. Ability to fit in with others in the team and wider business • Confident decision maker who is able to work independently • Adaptable and flexible approach to working hours to support a 24/7 business operation (including weekend working and potential out of hours office support



MaritzCX

• United States
• Software Development
• 300 - 400 Employee

• Callcenter Agent

  • Oct 2016 - Apr 2018

  Receiving inbound calls and dealing with calls correctly in order to satisfy internal sales or external branch’s needs. Able to read the script (word for word!), authentically striving for perfection on every call. Constant communication with your Manager by reporting issues on behalf of the Leaders. Target driven, self-motivated and hungry to exceed KPI’s and to earn commission. Receiving inbound calls and dealing with calls correctly in order to satisfy internal sales or external branch’s needs. Able to read the script (word for word!), authentically striving for perfection on every call. Constant communication with your Manager by reporting issues on behalf of the Leaders. Target driven, self-motivated and hungry to exceed KPI’s and to earn commission.


ocado
• United Kingdom
• 1 - 100 Employee
• Delivery Driver

  • Aug 2015 - Oct 2016

Chelsea Football Club
• United Kingdom
• Spectator Sports
• 700 & Above Employee
• Safety Officer

  • Feb 2014 - Jul 2015

Showsec
• United Kingdom
• Events Services
• 500 - 600 Employee
• Customer assistant safety Steward

  • Jun 2013 - Mar 2015

Premier Events Management
• United States
• Events Services
• 1 - 100 Employee
• Safety Officer

  • Dec 2012 - Nov 2014