Senior Product Specialist - Business Solutions

• Apr 2021 - Present

Technical Consultant – Hospitality Systems (Opera V5,V5 SaaS, Cloud) PMS,OXI and S&C

• Jun 2014 - Mar 2021

• Meeting with clients to determine requirements; • Working with clients to define the scope of a project; • Planning timescales and the resources needed; • Clarifying a client's system specifications, understanding their work practices and the nature of their business; • Travelling to customer sites; • Liaising with staff at all levels of a client organization; • Defining software, hardware and network requirements; • Analyzing IT requirements within companies and giving… Show more • Meeting with clients to determine requirements; • Working with clients to define the scope of a project; • Planning timescales and the resources needed; • Clarifying a client's system specifications, understanding their work practices and the nature of their business; • Travelling to customer sites; • Liaising with staff at all levels of a client organization; • Defining software, hardware and network requirements; • Analyzing IT requirements within companies and giving independent and objective advice on the use of IT; • Developing agreed solutions and implementing new systems; • Presenting solutions in written or oral reports; • Helping clients with change-management activities; • Purchasing systems where appropriate; • Designing, testing, installing and monitoring new systems; • Preparing documentation and presenting progress reports to customers; • Organizing training for users; • Being involved in sales and support, and where appropriate, maintaining contact with client organizations; • Identifying potential clients and building and maintaining contacts. Show less • Meeting with clients to determine requirements; • Working with clients to define the scope of a project; • Planning timescales and the resources needed; • Clarifying a client's system specifications, understanding their work practices and the nature of their business; • Travelling to customer sites; • Liaising with staff at all levels of a client organization; • Defining software, hardware and network requirements; • Analyzing IT requirements within companies and giving… Show more • Meeting with clients to determine requirements; • Working with clients to define the scope of a project; • Planning timescales and the resources needed; • Clarifying a client's system specifications, understanding their work practices and the nature of their business; • Travelling to customer sites; • Liaising with staff at all levels of a client organization; • Defining software, hardware and network requirements; • Analyzing IT requirements within companies and giving independent and objective advice on the use of IT; • Developing agreed solutions and implementing new systems; • Presenting solutions in written or oral reports; • Helping clients with change-management activities; • Purchasing systems where appropriate; • Designing, testing, installing and monitoring new systems; • Preparing documentation and presenting progress reports to customers; • Organizing training for users; • Being involved in sales and support, and where appropriate, maintaining contact with client organizations; • Identifying potential clients and building and maintaining contacts. Show less

Member

• Jun 2014 - Apr 2020

IT Assistant

• Mar 2013 - May 2014

• Provide support on existing software applications which includes troubleshooting application issues, coding, testing and deploying the fix to the users. • Resolve IT Help Desk tickets for business application efficiently and on-time. • Assures that any issue resolution or application changes are following the process and standards defined in ITIL process guideline. • Ensure compliance with all applicable policies & regular requirements on Information Security. • Provide support on existing software applications which includes troubleshooting application issues, coding, testing and deploying the fix to the users. • Resolve IT Help Desk tickets for business application efficiently and on-time. • Assures that any issue resolution or application changes are following the process and standards defined in ITIL process guideline. • Ensure compliance with all applicable policies & regular requirements on Information Security.

IT Assistant

• Feb 2010 - Mar 2013

• Provide support on existing software applications which includes troubleshooting application issues, coding, testing and deploying the fix to the users. • Resolve IT Help Desk tickets for business application efficiently and on-time. • Gather requirements, analyses, design and implement the changes needed in existing application to meet changing user requirements. • Work closely with the Business Enterprise Implementation Team on the user acceptance test (UAT) of new systems to… Show more • Provide support on existing software applications which includes troubleshooting application issues, coding, testing and deploying the fix to the users. • Resolve IT Help Desk tickets for business application efficiently and on-time. • Gather requirements, analyses, design and implement the changes needed in existing application to meet changing user requirements. • Work closely with the Business Enterprise Implementation Team on the user acceptance test (UAT) of new systems to ensure a smooth handover to the Operations team. • Create and maintain reports for different departments to meet new and changing business requirements. • Assures that any issue resolution or application changes are following the process and standards defined in ITIL process guideline. • Ensure compliance with all applicable policies & regular requirements on Information Security. Show less • Provide support on existing software applications which includes troubleshooting application issues, coding, testing and deploying the fix to the users. • Resolve IT Help Desk tickets for business application efficiently and on-time. • Gather requirements, analyses, design and implement the changes needed in existing application to meet changing user requirements. • Work closely with the Business Enterprise Implementation Team on the user acceptance test (UAT) of new systems to… Show more • Provide support on existing software applications which includes troubleshooting application issues, coding, testing and deploying the fix to the users. • Resolve IT Help Desk tickets for business application efficiently and on-time. • Gather requirements, analyses, design and implement the changes needed in existing application to meet changing user requirements. • Work closely with the Business Enterprise Implementation Team on the user acceptance test (UAT) of new systems to ensure a smooth handover to the Operations team. • Create and maintain reports for different departments to meet new and changing business requirements. • Assures that any issue resolution or application changes are following the process and standards defined in ITIL process guideline. • Ensure compliance with all applicable policies & regular requirements on Information Security. Show less

IT HelpDesk Assistant

• Aug 2009 - Dec 2009

• Provide support on existing software applications which includes troubleshooting application issues, coding, testing and deploying the fix to the users. • Resolve IT Help Desk tickets for business application efficiently and on-time. • Provide support on existing software applications which includes troubleshooting application issues, coding, testing and deploying the fix to the users. • Resolve IT Help Desk tickets for business application efficiently and on-time.

Database Admission Officer

• Aug 2009 - Sep 2009

Receptionist Cum Coordinator

• Aug 2005 - Aug 2007

• Greeted, registered, and assigned rooms to guests. • Answered telephonic and in-person queries related to hotel services and resolved any issues. • Processed guests’ check ins and outs. • Prepared and completed room and restaurant bills. • Liaised with other departments of hotel. • Handled payments. • Greeted, registered, and assigned rooms to guests. • Answered telephonic and in-person queries related to hotel services and resolved any issues. • Processed guests’ check ins and outs. • Prepared and completed room and restaurant bills. • Liaised with other departments of hotel. • Handled payments.