Applications Training Manager

• Mar 2019 - Present

Sr. EHR Systems Specialist

• Dec 2014 - Mar 2019

Responsible for facilitating, developing, designing and conducting provider and staff training of multiple systems used in the organization. This includes implementing, maintaining and supporting the EHR application; coaching and mentoring trainers and collaborating with leadership on process improvement initiatives.

Clinical Application Analyst

• Jul 2014 - Jul 2014

SCM 6.1 activation support – Orders Reconciliation Manger, RX Writer and Health Issues Manager. Assisted command center with orienting Nursing staff to Patient Portal Initiative and Info button. Assisted with resolving end user issues and workflow discrepancies. SCM 6.1 activation support – Orders Reconciliation Manger, RX Writer and Health Issues Manager. Assisted command center with orienting Nursing staff to Patient Portal Initiative and Info button. Assisted with resolving end user issues and workflow discrepancies.

Implementation Consultant

• Jun 2014 - Jul 2014

SCM 6.1 activation support – Big Bang Go-Live including CPOE, Documentation, KBMA, ORM and OMR SCM 6.1 activation support – Big Bang Go-Live including CPOE, Documentation, KBMA, ORM and OMR

Implementation Consultant

• May 2014 - Jun 2014

SCM 6.1 support – Orders Reconciliation Manager (ORM), Structured Notes Documentation, Outpatient Medication Review (OMR), and Health Issues Manager. Assisted the command center and float for escalated issues. SCM 6.1 support – Orders Reconciliation Manager (ORM), Structured Notes Documentation, Outpatient Medication Review (OMR), and Health Issues Manager. Assisted the command center and float for escalated issues.

Implementation Consultant

• Feb 2014 - May 2014

Support end users in an Acute care setting with Allscripts 6.1 go-live including, CPOE, KBC, Documentation, ORM, Health Issues Manager, OMR, ATE support, KBMA and assisted with resolving end user issues and workflow discrepancies. Support end users in an Acute care setting with Allscripts 6.1 go-live including, CPOE, KBC, Documentation, ORM, Health Issues Manager, OMR, ATE support, KBMA and assisted with resolving end user issues and workflow discrepancies.

Implementation Consultant

• Jan 2014 - Feb 2014

Support front/back office and practice manager with the implementation of Allscripts PM including Scheduling, Registration, Check in, Claims Management, Charge Entry, and Collections. Support front/back office and practice manager with the implementation of Allscripts PM including Scheduling, Registration, Check in, Claims Management, Charge Entry, and Collections.

Cerner Clinical Applications Trainer

• May 2013 - Dec 2013

Conduct physician and clinician education on Cerner EMR use in an ambulatory setting. Conduct physician and clinician education on Cerner EMR use in an ambulatory setting.

Consultant

• Jan 2013 - Mar 2013

Allscripts EHR implementation of SCM 5.5 CPOE and Documentation. Supported Physician, Nursing and Ancillary Staff Allscripts EHR implementation of SCM 5.5 CPOE and Documentation. Supported Physician, Nursing and Ancillary Staff

Consultant

• Oct 2012 - Nov 2012

Allscripts EHR implementation of SCM 5.5. On-site “at the elbow” End-User training of Providers, Clinical Staff and Administrative Staff. Escalating and initiating corrective actions as needed. Allscripts EHR implementation of SCM 5.5. On-site “at the elbow” End-User training of Providers, Clinical Staff and Administrative Staff. Escalating and initiating corrective actions as needed.

Cerner Ambulatory Consultant

• Jul 2012 - Aug 2012

Go Live Activation support of Cerner Ambulatory EHR System. Trained Providers, Clinical Staff and Administrative Staff in Powernotes, Powerorders, Powercharts, Powerforms, Scanning, Scheduling, E-Prescribe, Message Center, Ad-Hoc Charting, Task List, Depart Process, Proxies/Pools, and customizing preferences. Go Live Activation support of Cerner Ambulatory EHR System. Trained Providers, Clinical Staff and Administrative Staff in Powernotes, Powerorders, Powercharts, Powerforms, Scanning, Scheduling, E-Prescribe, Message Center, Ad-Hoc Charting, Task List, Depart Process, Proxies/Pools, and customizing preferences.

Cerner CPOE Activation Consultant

• Apr 2012 - Jun 2012

CPOE "Go Live" support of Cerner Millennium Suite, including: Powernotes, Powerplans, and Powercharts to Physicians, Registered Nurses and other clinicians. Activation support, Antepartum, OB Triage, Labor & Delivery, Postpartum, Nursery and OR. Assisted with resolving end user issues and workflow discrepancies. CPOE "Go Live" support of Cerner Millennium Suite, including: Powernotes, Powerplans, and Powercharts to Physicians, Registered Nurses and other clinicians. Activation support, Antepartum, OB Triage, Labor & Delivery, Postpartum, Nursery and OR. Assisted with resolving end user issues and workflow discrepancies.

CPOE Consultant

• Sep 2010 - Dec 2011

Worked on multiple assignments in various locations assisting physicians, Registered Nurses and other clinicians with both Cerner and Eclipsys activations. Worked on multiple assignments in various locations assisting physicians, Registered Nurses and other clinicians with both Cerner and Eclipsys activations.

Marketing Assistant

• Nov 2000 - Dec 2008

Managed all administrative details for executive staff. Researched and prepared specialized and technical reports. Analyzed problems and engaged in problem solving and seeking resolution in a timely manner. Conducted broker training on the use of proprietary Web-based platforms for rating, quoting and binding coverage. Managed all administrative details for executive staff. Researched and prepared specialized and technical reports. Analyzed problems and engaged in problem solving and seeking resolution in a timely manner. Conducted broker training on the use of proprietary Web-based platforms for rating, quoting and binding coverage.