Experience

NLA media access

• United Kingdom
• Technology, Information and Media
• 1 - 100 Employee

• Account Manager

  • Apr 2018 - Present

  • Manage the licence renewal of an agreed portfolio (more complex higher value) licensees from initial contact, through to licence discussion, licence advice and fee approval. Averaging approx. 70 accounts a month• Settling outstanding accounts, managing accounts due in the current month and providing information to licensees renewing in future months. • Effective management of an allocated portfolio of licensees, contribute to the team’s overall target by renewing each licensee within agreed service standards and good levels of customer service. • Use the appropriate tools and management information resources available (e.g MMO reports) to understand the client’s use of news content and to assist them with adding, or reducing their cover as appropriate• Identify previously unlicensed client use and to advise and license the client accordingly. • Responsible for higher volume of more complex licensees, attempting to deliver the above inflation rate rise increase in order to hit renewals monthly target.

• Account Executive

  • Nov 2016 - Present

  an account executive in the renewals department. Managing numerous accounts on a monthly basis ensuring companies have the necessary copyright licence for newspapers and magazines. Reviewing their requirements and applying different elements of the licence where necessary.



Focused Umbrella

• United Kingdom
• Accounting
• 1 - 100 Employee

• Contract Specialist

  • Mar 2016 - Oct 2016

  Following up and converting sales leads by telephone, providing personalised quotations to contractors, dealing with incoming payslip related queries from employees such as tax deductions and payment breakdown. As well as providing solutions to clients with regards to system related queries. Conducting outbound calls to new contractors to provide training and support whilst compliantly following company procedure. Managing allocated client relationships and providing support where needed. Following up and converting sales leads by telephone, providing personalised quotations to contractors, dealing with incoming payslip related queries from employees such as tax deductions and payment breakdown. As well as providing solutions to clients with regards to system related queries. Conducting outbound calls to new contractors to provide training and support whilst compliantly following company procedure. Managing allocated client relationships and providing support where needed.



Hoopers

• Sales Consultant

  • Oct 2014 - Mar 2016

  Required to manage the shop floor whilst providing customers with up to date knowledge of products and the available lines. Ensure that my awareness of these products was in depth and current. Visual merchandising for in store displays and new product lines. Conduct telephone merchandise orders to suppliers and distributers. Required to manage the shop floor whilst providing customers with up to date knowledge of products and the available lines. Ensure that my awareness of these products was in depth and current. Visual merchandising for in store displays and new product lines. Conduct telephone merchandise orders to suppliers and distributers.