Experience

CenterTroop

• Bangladesh
• IT Services and IT Consulting
• 1 - 100 Employee

• Digital Content Creator

  • 2020 - Present

  - Trained 15 junior employees in correct service practices - Organized schedules every week and recommended three employees for hire - Implemented a customer service rating system and increased ratings by 10% over a six-month period - Created 20 social media marketing advertisements and generated a 5% increase in website traffic - Trained 15 junior employees in correct service practices - Organized schedules every week and recommended three employees for hire - Implemented a customer service rating system and increased ratings by 10% over a six-month period - Created 20 social media marketing advertisements and generated a 5% increase in website traffic



Easy WP Solution

• Bangladesh
• Online Audio and Video Media

• Web Content Writer

  • 2019 - Jan 2022

  - Work with product managers, product marketing, and engineers to produce and maintain world-class documentation, including: User Guides, Integration Guides, API Developer Guides, in platform documentation (tooltips, welcome instructions, etc.). - Build and maintain client aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques. - Gather customer feedback on documentation to improve usability. -Act as an editor to ensure consistency in training documentation. - Monitor metrics on the usage of training materials as well as direct customer feedback to prioritize future training investments. Show less