Marketing Officer

• Sep 2023 - Present

Communications and IT Officer

• Oct 2021 - Feb 2023

● Online support: Assisting remote workers and ensuring access to necessary resources. ● Social Media Management: creating content, scheduling posts, monitoring engagement and responding to user comments. ● User support: providing technical assistance and responding to inquiries. ● Network support: ensuring network functionality and security. ● Meeting support: managing calendars and taking meeting minutes. ● Online support: Assisting remote workers and ensuring access to necessary resources. ● Social Media Management: creating content, scheduling posts, monitoring engagement and responding to user comments. ● User support: providing technical assistance and responding to inquiries. ● Network support: ensuring network functionality and security. ● Meeting support: managing calendars and taking meeting minutes.

Customer Service Officer

• Jun 2018 - Dec 2018

● Communicated with customers through phone calls, online chats and emails to assess and analyze customer needs and provide solutions to maintain high customer satisfaction. ● Analyzed customer feedback and identified trends that allowed for better and more personalized customer service. ● Resolved customer complaints in a timely and professional manner. ● Maintained great team connections by assisting colleagues through challenging or confusing client contacts. ● Communicated with executive team members, including scheduling, with intermediate skills in Microsoft Outlook. ● Report to Customer Service Manager ● Record Management Show less