Senior Business Analyst

• Oct 2019 - Present

Skills: Advanced Excel, MS Office, Basics of Power BI and SQL, Data Analysis and Presentation Roles and Responsibilities:  Managing data analytics and organize staff of over 10 employees  Preparation of monthly BAU tracker for the team and sharing it with the client  Helping team members to get the daily BAU work done and updating JIRA system for it  Daily, weekly and monthly MIS, reports and dashboards preparation and generating insights for Citibank USA and Westpac Bank Australia clients using different tools and techniques  Automation of MIS, reports and dashboards  Reviewing and updating SOP’s for the reports on timely basis  Preparation of Level 1 Deck for management using MS Power Point which describes monthly project details  Preparation of monthly FTE utilization tracker and error tracker for management  Coordinating with technical team, regional managers and clients on emails, skype, calls and video conferencing  Handling of internal Risk Control Self-Assessment (RCSA) Audits as a tester and data provider on quarterly basis  Conducting process training of new employees Show less