Experience

Goli Pharmacy

• Retail Health and Personal Care Products
• 1 - 100 Employee

• Chief Operating Officer

  • May 2022 - Present

  Refined organizational structure to consolidate, streamline, and delineate necessary functions. Aligned organizational objectives with company mission to increase business growth and integrate work strategies. Led operational oversight and budgetary supervision nationwide. Negotiated contracts and agreements from partners to secure favorable terms and maximize profits. Oversaw day-to-day operations to keep organization running smoothly while meeting business… Show more Refined organizational structure to consolidate, streamline, and delineate necessary functions. Aligned organizational objectives with company mission to increase business growth and integrate work strategies. Led operational oversight and budgetary supervision nationwide. Negotiated contracts and agreements from partners to secure favorable terms and maximize profits. Oversaw day-to-day operations to keep organization running smoothly while meeting business goals. Identified and pursued business development opportunities to grow organization and increase revenue. Managed HR procurement activities to secure resource acquisitions at best possible cost. Established and maintained strong relationships with customers, vendors and strategic partners. Started all the operations from scratch and built them from the bottom up to scale from 0 to 50 deliveries per day intercity and intracity using 3pl and our own fleet. Automated the order fulfillment system from manually taking orders via WhatsApp to implementation of CRM (Odoo). Collaborated with the dev team to integrate the currently implemented POS system with the backend to ensure live stock update of partners (only organization to have done that in the industry). Built the processes for order fulfillment & followups. Show less



Airlift Technologies

• Pakistan
• Consumer Services
• 300 - 400 Employee

• Delivery Operations Manager

  • Oct 2020 - May 2022

  Lahore, Punjab, Pakistan Monitored delivery quality metrics and took proactive steps to implement resolutions and restore acceptable levels. Integrated new process flows and best practices to improve delivery management. Managed resources effectively to avoid unnecessary delivery delays. Trained drivers, helpers and support workers in techniques for maximizing efficiency. Shifted Static Supply Model to Dynamic Supply. Recruited 300+ riders within a span of 2 months. Built… Show more Monitored delivery quality metrics and took proactive steps to implement resolutions and restore acceptable levels. Integrated new process flows and best practices to improve delivery management. Managed resources effectively to avoid unnecessary delivery delays. Trained drivers, helpers and support workers in techniques for maximizing efficiency. Shifted Static Supply Model to Dynamic Supply. Recruited 300+ riders within a span of 2 months. Built recruitment function from scratch. Introduced KPI's based incentive and penalties model for the fleet resulting in an; 1. Increased delivery accuracy to 95%. 2. Decreased the delivery time from more than 2 hours to under 45 minutes. Developed fleet management operations nationwide. Developed the first-ever recruitment and training hub. Show less



foodpanda

• Singapore
• Internet Marketplace Platforms
• 700 & Above Employee

• Regional Lead Supply -North

  • Oct 2019 - Jul 2020

  Islamabad Managing lead generation, rider communications and fleet growth. Devising and implementing overall rider growth strategy. Managing sub-teams and working on improving the quality of hiring and maintaining sustainability. Launched new cities in Northern Zone: Abbottabad, Jhelum, Muzaffarabad, Haripur, Chakwal, Mardan & Attock Managing different cross functional teams within the logistics division to reduce rider churn and improve rider experience Developed… Show more Managing lead generation, rider communications and fleet growth. Devising and implementing overall rider growth strategy. Managing sub-teams and working on improving the quality of hiring and maintaining sustainability. Launched new cities in Northern Zone: Abbottabad, Jhelum, Muzaffarabad, Haripur, Chakwal, Mardan & Attock Managing different cross functional teams within the logistics division to reduce rider churn and improve rider experience Developed foodpanda's first ever franchise in North Zone Develop alternative inventory manufacturing channels in North Zone Improved hiring quality and hire to active ratio in the region Reduced fraudulent activities and set a new benchmark for compliance Coordinating with global and regional rider growth teams in Berlin and Singapore over forecasting of acquiring riders and day to day rider growth and acquisition issues. Developed Rider Promoter program and alternative hiring channels to boost the fleet numbers

• Area Manager

  • Dec 2018 - Oct 2019

  Islamabad, Pakistan Handling rider recruitment within the city Performing the training of the recruited riders Quality management and on-boarding Leading and providing support to the city team of riders Handling inventory of the riders Addressing rider queries and collaborating with other teams for increased efficiency in problem resolution Optimizing and overseeing delivery operations to ensure efficiency



Careem

• United Arab Emirates
• Software Development
• 700 & Above Employee

• Supply Associate

  • May 2017 - Jun 2018

  Hyderabad, Pakistan Making bold decisions and working in an agile way to provide support in 3 different areas i.e. Training, Captain Support & Peak Management. Providing round the clock support for captains in person/over phone Working for the betterment of quality management, captain on-boarding, supplier relations, peak management & captain support Collaborate with other team members to ensure the meeting of KPIs Brainstorm ideas and critically re-think every process for constant… Show more Making bold decisions and working in an agile way to provide support in 3 different areas i.e. Training, Captain Support & Peak Management. Providing round the clock support for captains in person/over phone Working for the betterment of quality management, captain on-boarding, supplier relations, peak management & captain support Collaborate with other team members to ensure the meeting of KPIs Brainstorm ideas and critically re-think every process for constant betterment of service Always available as on-call support for captains and customers Expansion of services in TandoJam Launching Tezz and Careem Bike in both Hyderabad & TandoJam Launching Intercity travel Hyd-Khi Show less



PLE Int.

• Senior Finance Associate

  • Jan 2016 - Jul 2016

  Hyderabad, Pakistan Liaison between the customers and the management Determine the credit ratings of the customer Deciding upon extending the customer's credit line Assisting in setting up proper credit control parameters Maintaining financial records Preparing ad-hoc reports on management's request Identifying any change in the payment patterns and warn the management Ensuring every transaction's compliance with company's rules and regulations Handling of… Show more Liaison between the customers and the management Determine the credit ratings of the customer Deciding upon extending the customer's credit line Assisting in setting up proper credit control parameters Maintaining financial records Preparing ad-hoc reports on management's request Identifying any change in the payment patterns and warn the management Ensuring every transaction's compliance with company's rules and regulations Handling of disputed bills Promptly catering to any queries by both, customers and management Ensuring monthly schedule is strictly followed for payments and receipt Show less



Tripda

• Travel Arrangements
• 1 - 100 Employee

• Business Development Executive

  • Feb 2015 - Jul 2015

  Hyderabad, Pakistan Developing and managing a car pooling community Create awareness and educate potential consumers Managing consumers Liaison between the consumers and the management Answering to consumer's queries