Experience

ITTHYNK

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• Desktop Support Engineer

  • May 2019 - Present

  • Software support: Windows 7 / 8 / 10 and Office 2010 / 13 / 16/365 • Printer support (Konica / Samsung/HP). • PC setup. • Manage software/applications (programs) on Site (installation and deployment lifecycles) • Logging, tracking and closing of calls on system. Basic server, network and router support • Troubleshooting basic Network and user e-mail accounts, provide e-mail training and software support. • Onsite helpdesk support. Troubleshooting desktops, notebooks, mobile devices, 3G and printers (hardware and software). • Domain setup. • Accurately record, update and document requests using the IT service desk system. • Remote Desktop Support • Identify and diagnose faulty PC components and replace these as required • Keep an asset register for all company IT hardware/software, telecomm systems and PABX systems • Provide telephonic / remote support • Perform long-term fault, configuration, performance and security management of Desktops systems • Active Directory and sever Maintenance • Server support - User and Group maintenance: Adding, removing, or updating user account information, resetting passwords, ETC • Microsoft Dynamics, AX 2012 and Microsoft Dynamics CRM 2015 support



EOH

• South Africa
• IT Services and IT Consulting
• 700 & Above Employee

• Desktop Support Technician

  • Feb 2015 - May 2019

  • Software support: Windows 7 / 8 / 10 and Office 2010 / 13 / 16/365 • Printer support (Konica / Samsung/HP). • PC setup. • Manage software/applications (programs) on Site (installation and deployment lifecycles) • Logging, tracking and closing of calls on system. Basic server, network and router support • Troubleshooting basic Network and user e-mail accounts, provide e-mail training and software support. • Onsite helpdesk support. Troubleshooting desktops, notebooks, mobile devices, 3G and printers (hardware and software). • Domain setup. • Accurately record, update and document requests using the IT service desk system. • Remote Desktop Support • Identify and diagnose faulty PC components and replace these as required • Keep an asset register for all company IT hardware/software, telecomm systems and PABX systems • Provide telephonic / remote support • Perform long-term fault, configuration, performance and security management of Desktops systems • Active Directory and sever Maintenance • Server support - User and Group maintenance: Adding, removing, or updating user account information, resetting passwords, ETC • Microsoft Dynamics, AX 2012 and Microsoft Dynamics CRM 2015 support