Assistant Manager Service Delivery

• Nov 2009 - Present

Team lead - Group Lead Service Delivery

• Nov 2003 - Oct 2009

System Administrator

• Oct 2000 - Nov 2003

Administering/Maintaining & Troubleshooting Windows2k/ 2k3 Server (Domain controller, Globle catalogue), File Server, Print Server & Application Server.Maintaining of over 2000 Clients and 5 NT Servers and User databaseInstalling the OS (Win 2k/XP professional) & other Applications in the client’s system using image copy and configuring into the Network/Domain.Troubleshooting the Desktop PCs, Network Printers & other Network DevicesCo-ordinate with vendors for Hardware… Administering/Maintaining & Troubleshooting Windows2k/ 2k3 Server (Domain controller, Globle catalogue), File Server, Print Server & Application Server.Maintaining of over 2000 Clients and 5 NT Servers and User databaseInstalling the OS (Win 2k/XP professional) & other Applications in the client’s system using image copy and configuring into the Network/Domain.Troubleshooting the Desktop PCs, Network Printers & other Network DevicesCo-ordinate with vendors for Hardware repairs.Assist users on all PC software/hardware/ telephone/voice issues over the phone or on site.Remote Administration and troubleshooting using Netmeeting.RDC, PC anywhere.Monitoring LAN / WAN ActivitiesEnsure all necessary backups are performed and data is restored off-site appropriately. Monitor, identify and support resolution of disk/tape hardware and software problems.L1 Network Support Show more Show less