Experience

Patfoci Technologies Inc.

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Director Of Information Technology

  • Jan 2019 - Present



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Services Manager

  • Feb 2009 - Feb 2013

  Responsible for managing and providing leadership and vision to a shared systems organization. Major responsibilities include Strategic Planning, Infrastructure Management, Vendor Relations and Operational Support. Managed customer kick-off meetings & expectations, risk, change, issues and closely worked with Account Management Team to close all the Risk & Issues. Managed project kickoff, go-live deployment, risk, issues, compliance, support, monitoring & tracking results; status… Show more Responsible for managing and providing leadership and vision to a shared systems organization. Major responsibilities include Strategic Planning, Infrastructure Management, Vendor Relations and Operational Support. Managed customer kick-off meetings & expectations, risk, change, issues and closely worked with Account Management Team to close all the Risk & Issues. Managed project kickoff, go-live deployment, risk, issues, compliance, support, monitoring & tracking results; status reporting, making decisions, post implementation knowledge transfer, lessons learned, project closure completed and in compliance. Served as the key relationship manager between Astrazeneca Systems Europe and International account operational account leadership. Solves client business issues with technology solutions, best practices and methodologies.. Responsible for highly-visible large-scale projects, escalation & exception issues, risk & impact of deliverable, executed projects with control and predictability Responsible for process improvement, team resulting in quality improvement, reduction in Defect Prevention which subsequently improved by reducing the repetitive issues. Negotiated contract terms and Service Level Agreements (SLA's) with consultants, subcontractors, and vendors. Managed these external relationships, along with internal customer expectations, to ensure quality of service throughout the period of performance. Experienced in managing all aspects of an engagement, including analyzing customer requirements, establishing engagement vision and goals, monitoring and guiding cross functional teams through execution with proven negotiation skills and contracts management skills. Work with delivery teams to manage customer’s expectations, conducting in-depth reviews and taking adequate actions to ensure successful delivery of engagement with both development and maintenance projects Show less Responsible for managing and providing leadership and vision to a shared systems organization. Major responsibilities include Strategic Planning, Infrastructure Management, Vendor Relations and Operational Support. Managed customer kick-off meetings & expectations, risk, change, issues and closely worked with Account Management Team to close all the Risk & Issues. Managed project kickoff, go-live deployment, risk, issues, compliance, support, monitoring & tracking results; status… Show more Responsible for managing and providing leadership and vision to a shared systems organization. Major responsibilities include Strategic Planning, Infrastructure Management, Vendor Relations and Operational Support. Managed customer kick-off meetings & expectations, risk, change, issues and closely worked with Account Management Team to close all the Risk & Issues. Managed project kickoff, go-live deployment, risk, issues, compliance, support, monitoring & tracking results; status reporting, making decisions, post implementation knowledge transfer, lessons learned, project closure completed and in compliance. Served as the key relationship manager between Astrazeneca Systems Europe and International account operational account leadership. Solves client business issues with technology solutions, best practices and methodologies.. Responsible for highly-visible large-scale projects, escalation & exception issues, risk & impact of deliverable, executed projects with control and predictability Responsible for process improvement, team resulting in quality improvement, reduction in Defect Prevention which subsequently improved by reducing the repetitive issues. Negotiated contract terms and Service Level Agreements (SLA's) with consultants, subcontractors, and vendors. Managed these external relationships, along with internal customer expectations, to ensure quality of service throughout the period of performance. Experienced in managing all aspects of an engagement, including analyzing customer requirements, establishing engagement vision and goals, monitoring and guiding cross functional teams through execution with proven negotiation skills and contracts management skills. Work with delivery teams to manage customer’s expectations, conducting in-depth reviews and taking adequate actions to ensure successful delivery of engagement with both development and maintenance projects Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Associate Delivery Manager

  • Oct 2007 - Oct 2008

  Worked closely with L4 & L5 support teams to understand customer challenges and to present Oracle solutions. Sales, generating new clients and leads for Accenture Responsible for preparing the documentation on the agreed SLA’s and OLA’s and sharing the same with the internal/external team leads and Service Delivery. Responsible for setting up Daily/weekly meetings to ensure good communication between Onsite & Offshore support model. Responsible for understanding and managing financials… Show more Worked closely with L4 & L5 support teams to understand customer challenges and to present Oracle solutions. Sales, generating new clients and leads for Accenture Responsible for preparing the documentation on the agreed SLA’s and OLA’s and sharing the same with the internal/external team leads and Service Delivery. Responsible for setting up Daily/weekly meetings to ensure good communication between Onsite & Offshore support model. Responsible for understanding and managing financials and P&L, budgeting, forecasting and managing all aspects of the International accounts, information technology ITIL and service offerings. Managed geographically dispersed staff of differing cultures including 50 offshore DBA/System & Network admins/Process & Quality admins and architects based out of Bangalore and 7 DBA Leads from best buy and lead consultants Developed the on call procedures and policies that included service level agreements for support and response times. Responsible for suggesting the process improvement in improving the service delivery and the project management in Oracle Databases. Managed a detailed IT budget of 2.5 mil and cut costs to align with business needs and forecasted growth. Renegotiated all current vendor contracts to achieve best possible pricing and flexible terms to match the business needs. Mentored and coached high performance teams. Show less Worked closely with L4 & L5 support teams to understand customer challenges and to present Oracle solutions. Sales, generating new clients and leads for Accenture Responsible for preparing the documentation on the agreed SLA’s and OLA’s and sharing the same with the internal/external team leads and Service Delivery. Responsible for setting up Daily/weekly meetings to ensure good communication between Onsite & Offshore support model. Responsible for understanding and managing financials… Show more Worked closely with L4 & L5 support teams to understand customer challenges and to present Oracle solutions. Sales, generating new clients and leads for Accenture Responsible for preparing the documentation on the agreed SLA’s and OLA’s and sharing the same with the internal/external team leads and Service Delivery. Responsible for setting up Daily/weekly meetings to ensure good communication between Onsite & Offshore support model. Responsible for understanding and managing financials and P&L, budgeting, forecasting and managing all aspects of the International accounts, information technology ITIL and service offerings. Managed geographically dispersed staff of differing cultures including 50 offshore DBA/System & Network admins/Process & Quality admins and architects based out of Bangalore and 7 DBA Leads from best buy and lead consultants Developed the on call procedures and policies that included service level agreements for support and response times. Responsible for suggesting the process improvement in improving the service delivery and the project management in Oracle Databases. Managed a detailed IT budget of 2.5 mil and cut costs to align with business needs and forecasted growth. Renegotiated all current vendor contracts to achieve best possible pricing and flexible terms to match the business needs. Mentored and coached high performance teams. Show less



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Service Delivery Manager

  • Dec 2000 - Oct 2007

  Managed the relationship with several business groups for technical projects. Planned, coordinated, and managed a portfolio of technical projects within the assigned business groups. Led the environment into a proactive service operation from a reactive environment by executing an effective health monitoring solution and unified log management. Built practice from scratch by being as a Front-End focal to deliver the new business strategies. Created healthy relationship with End… Show more Managed the relationship with several business groups for technical projects. Planned, coordinated, and managed a portfolio of technical projects within the assigned business groups. Led the environment into a proactive service operation from a reactive environment by executing an effective health monitoring solution and unified log management. Built practice from scratch by being as a Front-End focal to deliver the new business strategies. Created healthy relationship with End Customers and Stakeholders by ensuring quality of service throughout the period of performance. Implemented offshoring strategy successfully for the first time in maintenance of highly business critical systems that resulted in substantial cost reduction, customer delight and paving way for next client implementation. Helped reduce noise level substantially in business critical production systems, and thereby cost reduction by spearheading tactical projects and strategic programs. Pioneered as a Senior Interview Panel committee lead for selecting Ideal candidates thereby meeting the Customer Business requirements for Technology Infrastructure Practices. Key Achievements: Managed the 20 Member Teams efficiently without having any escalations and constantly meeting the 100% SLA's. Built competency in the organization by structured induction and training of identified resources and ensuring availability of skilled resource pool. Helped growth of existing accounts. On-time completion of a strategic and mission critical performance & Scalability projects for a leading US based Insurance, Retail & Telecommunication clients through challenging joint development mode that needed active collaboration with multiple teams dispersed across different geographical locations. Show less Managed the relationship with several business groups for technical projects. Planned, coordinated, and managed a portfolio of technical projects within the assigned business groups. Led the environment into a proactive service operation from a reactive environment by executing an effective health monitoring solution and unified log management. Built practice from scratch by being as a Front-End focal to deliver the new business strategies. Created healthy relationship with End… Show more Managed the relationship with several business groups for technical projects. Planned, coordinated, and managed a portfolio of technical projects within the assigned business groups. Led the environment into a proactive service operation from a reactive environment by executing an effective health monitoring solution and unified log management. Built practice from scratch by being as a Front-End focal to deliver the new business strategies. Created healthy relationship with End Customers and Stakeholders by ensuring quality of service throughout the period of performance. Implemented offshoring strategy successfully for the first time in maintenance of highly business critical systems that resulted in substantial cost reduction, customer delight and paving way for next client implementation. Helped reduce noise level substantially in business critical production systems, and thereby cost reduction by spearheading tactical projects and strategic programs. Pioneered as a Senior Interview Panel committee lead for selecting Ideal candidates thereby meeting the Customer Business requirements for Technology Infrastructure Practices. Key Achievements: Managed the 20 Member Teams efficiently without having any escalations and constantly meeting the 100% SLA's. Built competency in the organization by structured induction and training of identified resources and ensuring availability of skilled resource pool. Helped growth of existing accounts. On-time completion of a strategic and mission critical performance & Scalability projects for a leading US based Insurance, Retail & Telecommunication clients through challenging joint development mode that needed active collaboration with multiple teams dispersed across different geographical locations. Show less



Radiant Technologies

• United States
• Information Technology & Services
• 1 - 100 Employee

• Senior Software Engineer

  • Jul 1997 - May 2000

  Built practice from scratch by being as a Front-End focal to deliver the new business strategies. Created healthy relationship with End Customers and Stakeholders by ensuring quality of service throughout the period of performance. Repeated off shoring strategy implementation in maintenance of highly business critical systems for a large Germany based retail client. Reduced the transition duration and costs by 50% for highly critical production systems. Implemented off shoring… Show more Built practice from scratch by being as a Front-End focal to deliver the new business strategies. Created healthy relationship with End Customers and Stakeholders by ensuring quality of service throughout the period of performance. Repeated off shoring strategy implementation in maintenance of highly business critical systems for a large Germany based retail client. Reduced the transition duration and costs by 50% for highly critical production systems. Implemented off shoring strategy successfully for the first time in maintenance of highly business critical systems that resulted in substantial cost reduction, customer delight and paving way for next client implementation. Helped reduce noise level substantially in business critical production systems, and thereby cost reduction,by spearheading tactical projects and strategic program. Pioneered as a Senior Interview Panel committee lead for selecting Ideal candidates thereby meeting the Customer Business requirements for Technology Infrastructure Practice. Worked Closely with Database Practice Head (TIS) to understand the business requirement and to provide solutions for On-Time Delivery Show less Built practice from scratch by being as a Front-End focal to deliver the new business strategies. Created healthy relationship with End Customers and Stakeholders by ensuring quality of service throughout the period of performance. Repeated off shoring strategy implementation in maintenance of highly business critical systems for a large Germany based retail client. Reduced the transition duration and costs by 50% for highly critical production systems. Implemented off shoring… Show more Built practice from scratch by being as a Front-End focal to deliver the new business strategies. Created healthy relationship with End Customers and Stakeholders by ensuring quality of service throughout the period of performance. Repeated off shoring strategy implementation in maintenance of highly business critical systems for a large Germany based retail client. Reduced the transition duration and costs by 50% for highly critical production systems. Implemented off shoring strategy successfully for the first time in maintenance of highly business critical systems that resulted in substantial cost reduction, customer delight and paving way for next client implementation. Helped reduce noise level substantially in business critical production systems, and thereby cost reduction,by spearheading tactical projects and strategic program. Pioneered as a Senior Interview Panel committee lead for selecting Ideal candidates thereby meeting the Customer Business requirements for Technology Infrastructure Practice. Worked Closely with Database Practice Head (TIS) to understand the business requirement and to provide solutions for On-Time Delivery Show less



Fulcrum Technologies, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Project Manager, IT Architect

  • May 1999 - 2000

  Responsible for managing and providing leadership and vision to a shared systems organization. Major responsibilities include Strategic Planning, Infrastructure Management, Vendor Relations and Operational Support. Multiple years of experience in managing projects and programs in large scale for global customers across several industry groups. Significant experience in development and maintenance projects in managed services model, FP & T&M models on legacy as well as web-based platforms… Show more Responsible for managing and providing leadership and vision to a shared systems organization. Major responsibilities include Strategic Planning, Infrastructure Management, Vendor Relations and Operational Support. Multiple years of experience in managing projects and programs in large scale for global customers across several industry groups. Significant experience in development and maintenance projects in managed services model, FP & T&M models on legacy as well as web-based platforms, spanning across multiple business domains and technologies. Experience in challenging and business critical task of managing talented and qualified professionals – their aspirations and ambitions – with a track record of high employee retention. Played project coordinator role for multiple projects, was responsible for estimation, project planning, timely completion, quality and cost effectiveness of on-going projects, customer relationship management and contracts management. Worked closely with Oracle sales and support team to understand customer challenges and to present Oracle solution. Show less Responsible for managing and providing leadership and vision to a shared systems organization. Major responsibilities include Strategic Planning, Infrastructure Management, Vendor Relations and Operational Support. Multiple years of experience in managing projects and programs in large scale for global customers across several industry groups. Significant experience in development and maintenance projects in managed services model, FP & T&M models on legacy as well as web-based platforms… Show more Responsible for managing and providing leadership and vision to a shared systems organization. Major responsibilities include Strategic Planning, Infrastructure Management, Vendor Relations and Operational Support. Multiple years of experience in managing projects and programs in large scale for global customers across several industry groups. Significant experience in development and maintenance projects in managed services model, FP & T&M models on legacy as well as web-based platforms, spanning across multiple business domains and technologies. Experience in challenging and business critical task of managing talented and qualified professionals – their aspirations and ambitions – with a track record of high employee retention. Played project coordinator role for multiple projects, was responsible for estimation, project planning, timely completion, quality and cost effectiveness of on-going projects, customer relationship management and contracts management. Worked closely with Oracle sales and support team to understand customer challenges and to present Oracle solution. Show less