Experience

Implementers Retail India Pvt. Ltd.

• India
• Advertising Services
• 1 - 100 Employee

• Project Manager

  • Feb 2020 - Present

  o Leading the Projects and Monitoring Overall Operations for Assigned Projects 1. Field Force Management – Attendance Management, Real Time Tracking, Authenticated Data Reporting, Performance Tracking, Actionable Alerts towards KPI 2. Retails Execution – Product Deployment, Escalation Handling, Tracking Planogram Compliance, Customized Task Management, Asset Management 3. Reports Generation – App Initialization based on Projects, Preparing SOP’s, Assigning Roles and Responsibility, Tool Administration on Utilization, Zoho BI Tools



Dishtv India Limited

• Chennai Area, India

• Divisional Operations Manager

  • Jan 2015 - Feb 2019

  o Spearheaded the overall Service Monitoring while ensuring adherence to TAT, SLA , Quality, Audit and KPIs o Managed Team of 13 Skilled professionals with Team size of 225 Technicians o Steered the Management of 57 Network Points for Field service operations, 16 DSC Centers o Administered Distribution Management for Improving Network Coverage with proper Training and Product Details. o Inventory management of Installation materials and Service materials (Planning and Execution) o Managing Supply Chain Management, Reverse Logistic operations for STB Repairs @ Zonal level Vendor management o Drove Full & Final Settlement of Closed Distributors as well as Service Franchisees o Implemented from Dish Dost Service Campaigns; organizing Service Camps and Supporting Promotional activities o Coordinating with Call Center Quality operations for Service Orientation



Philips India Electronics Limited

• Bangalore

• Branch Service Manager

  • May 2013 - Jan 2015

  o Successfully Managed End to End Service network operations for the state of Karnataka. o Successfully Appointed OPD for Distribution for Spare parts as well as DSC in Karnataka. o Managed Profit & loss Stimulating Special Call rates for Mega Partners, Flagship Centers and OPD’s o Administered CSD & Dealer Defective Management for the entire State Geographical Coverage o Implemented Service Systems as per SOP across Distribution and Dealer Network properly and effectively o Enhancing Customer Satisfaction matrices through NPS / TAT / SLA / NPS o Ensuring and Led the Shop soiled Clearance as well as Up keeping WH stock o Responsible for Training coverage / Technical support to resolve problems / Sales oriented product training module preparation o Supporting the R&D and Production Team on the Way of FFB analysis and reduction in CONQ.



Reliance Big TV

• India
• Entertainment
• 1 - 100 Employee

• Cluster Lead

  • Sep 2008 - May 2013

  Managing Service activities for assigned cluster. Responsible for customer Service Delivery, Usage and Retention, STB Management, Service management activities and CAF submission Managing Service activities for assigned cluster. Responsible for customer Service Delivery, Usage and Retention, STB Management, Service management activities and CAF submission



Philips Electronics India Limited,Pune

• India
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Assistant Manager Customer Support

  • Oct 2005 - Sep 2008

  Managing APSC across assigned Districts, Customer Service delivery, Training, Spare parts management, FQR Report submission for field failure on Quality aspects. TRASAM and COSAM achievement Managing APSC across assigned Districts, Customer Service delivery, Training, Spare parts management, FQR Report submission for field failure on Quality aspects. TRASAM and COSAM achievement



Adonis Electronics Pvt Ltd

• Chennai Area, India

• Senior Engineer

  • May 2004 - Oct 2005

  o Call Allocation and collecting reports for the assigned area. o Preparing reports for the performance of all Engineers o Supporting Dealer and Customer relations for the escalation cases from field. o Preparing Profit loss statement for the consigned area operations. o Call Allocation and collecting reports for the assigned area. o Preparing reports for the performance of all Engineers o Supporting Dealer and Customer relations for the escalation cases from field. o Preparing Profit loss statement for the consigned area operations.



Kitchen Appliances India Limited. (Sansui)

• India
• Appliances, Electrical, and Electronics Manufacturing

• Operations Supervisor

  • May 2001 - May 2004

  o Allocation of calls to Technicians o Served as a Sub branch-in-charge for MADURAI and TRICHY branches o Managing the entire service activities for Greater Chennai o Allocation of calls to Technicians o Served as a Sub branch-in-charge for MADURAI and TRICHY branches o Managing the entire service activities for Greater Chennai



BPL ENGINEERING LIMITED

• India
• Software Development

• Engineer

  • Feb 1997 - May 2001

  o Attending of field service calls o Providing Substantial support for the Logistics Dept for entire storage operations o Pre-sale inspection for imported product range(Micro wave ovens, Cd players) o Attending of field service calls o Providing Substantial support for the Logistics Dept for entire storage operations o Pre-sale inspection for imported product range(Micro wave ovens, Cd players)