• Aug 2019 - Present

A customer success manager working with customers to ensure they're receiving the tools and support needed to achieve their goals. This includes advising them on buying decisions and onboarding new users after purchase.Handling of escalated queries and resolving customer needs via mais or calls Bringing new business through industry methodsCreating a loyal, repeat customers instead of one time users. This is why renewals are key for customer retention Track of customer product expiration dates -- whether they be monthly, quarterly, or annually and follow up with customers to renew their contracts. Show less

• Aug 2019 - Present

Handling customer escalated queriesBringing new customers to the industry and generating revenue through various industry methodsHaving a

Sales and Marketing Manager

• Jan 2016 - Present

Managing a team of 8 staff members Training of staff P&L responsibility of the department -owing end to end profit and loss of the business -Identify way to improve the revenue across verticals/digital marketing -Controlling end to end operation and cost/optimising efficiency and operations Responsible of over seeing the entire management Interacting and taking feed backs from customers Vendor management -Managing end to end vendors/sourcing/commercial negotiations/performance management etc. For different vertical food and beverage,man power,repair maintenance People Management -Leading multiple teams/head chef, counter staff, runner Planning hiring needs including bench requirements Show less

Cabin Crew

• 2014 - 2015

-Pass annual Qatar Airways aircraft qualification training on mainline Qatar Airways aircraft including -Boeing 787-8,777-200,, Airbus 319, 320 321,330 -Demonstrate emergency equipment and procedures to passengers and conduct cabin safety checks prior to departure -Used CPR and AED to aid passengers in there health emergency situations onboard -Ensure satisfactory flight experience through serving food and beverages, answering passenger questions, and attending to passengers in distress or requiring special assistance Show less

Cabin Crew

• 2010 - 2014

-Operated for Saudi Arabian Airlines and performed duties on-board with Atlanta policy -Operated mechanical and safety equipment in adherence to EASA and company regulations on Boeing 747-400,Airbus 330 aircraft -Received “Flight Attendant Award” multiple times for safety adherence as well as cabin cleaning -Operated all mechanical and safety equipment with industry regulations and standards -Conducted thorough aircraft Pre-flight procedures to ensure a safe journey -Operated for Saudi Arabian Airlines and performed duties on-board with Atlanta policy -Operated mechanical and safety equipment in adherence to EASA and company regulations on Boeing 747-400,Airbus 330 aircraft -Received “Flight Attendant Award” multiple times for safety adherence as well as cabin cleaning -Operated all mechanical and safety equipment with industry regulations and standards -Conducted thorough aircraft Pre-flight procedures to ensure a safe journey

Cabin Crew

• 2007 - 2010

-Under the command of the captain for emergency evacuation procedures. -Ensuring all emergency equipment’s are on board and in working condition. -Trained to help passengers in the event of emergency evacuation or traumatized situation. -Demonstration of safety instructions before take-off. Reassure passengers in the event of turbulence -Trained to inspect a wide variety of Boeing models ranging from 737-700/800/900 ATR -Under the command of the captain for emergency evacuation procedures. -Ensuring all emergency equipment’s are on board and in working condition. -Trained to help passengers in the event of emergency evacuation or traumatized situation. -Demonstration of safety instructions before take-off. Reassure passengers in the event of turbulence -Trained to inspect a wide variety of Boeing models ranging from 737-700/800/900 ATR