Network Operations Center Analyst

• Apr 2022 - Present

Computer Management Assistant

• Feb 2020 - Nov 2021

• Managed 150+ user accounts and 80+ security groups and distribution list to provide access to the systems. • Manages Windows Server environments and technologies and provided support for 150+ remote and onsite users. • Created and maintained the IT inventory. • Dealt with user’s daily computer, printing, emails, mobile phone and network issues. Managed Files and Print Servers. • Provide support for the following: PC security, networking, PC hardware, Windows 10, Windows Server 2016, Active Directory. monitored, maintained and inventory network infrastructure, network systems, and components, system admin and desktop systems with associated peripheral equipment Achievements: • Migrated Windows Server from Windows 2008 to Windows 2016, increasing security, scalability, and efficiency. • Executed HDD replacement with SSD Drives for better performance and reliability, Manage Users and Permissions/Restrictions on Active Directory. Show less

Supervisor Datacenter / Windows Systems Administrator

• Jun 2017 - Feb 2020

• Supervised 180 Windows Physical and Virtual Servers in aspects of hardware, Management and troubleshooting. • Consistently maintain 98% uptime by monitoring alerts, performing routine server audits, and implementing system redundancy and high-availability. • Managed servers and storage EMC Unity and Data Domain in aspect of hardware, firmware, spare parts and troubleshooting • Implemented SSH Wildcard certificate for all on premises application servers and migrated MTN website from hosting services to on premises server and routing the local IP to the Public IP. • Controlled and maintained DHCP Server, DNS Server, NTP, SCCM 2012, SLA’s, Ticketing System, Microsoft Licensing Portal. ForeFront Identity Manager, Microsoft Identity Manager, Active Directory, Group Policy, Antivirus Server, NetBackup, Storages, SAN Switches, LDAP, DNS, DynDNS, Public DNS, Server hardware management and troubleshooting. Achievement: • Proposed and managed HP blade Chassis c7000 Virtualization EXSi 6.5 platform and migrated 70% of the physical servers to virtual environment where about 130 physical servers were decommissioned, Virtualization Reduced capital and operating costs, minimized or eliminated downtime. • Resolved a history of problematic computers trust relation issue with Active Directory Domain Controller by creating an automated script for getting computer information and cross-checking the hosts in the domain controller where about 2000+ non existing host from domain were removed. • Proposed plan and executed migration from Windows 2008, 2012 to Windows 2016 or Windows 2019, increasing security, scalability, and efficiency. • Implemented SCCM and removed the WSUS services, SCCM helped in imaging standardized operating system and scripting • Configured and Implemented a Secondary DHCP server in a failover site and Implemented and Migrated the Microsoft Office to Office 365. Show less

Windows Systems Administrator / IT Systems Administrator Assistant / IT Helpdesk

• Feb 2006 - May 2017

• Perform operating system Installation, configuration, software updates, upgrades and patches • Implemented File Server and File Server Resource Manager. • Configuration and troubleshooting of local area network LAN and WAN and ensure of the security of the data. Achievement: • Implement Linux based Centos Firewall and pfSense Firewall with implementation of a Domain Environment (Active Directory, DHCP, DNS, WSUS and Group Policy) • Implemented an open source HRM SQL database for storing user’s records and information. • Connected the three region of the “Serve Afghanistan” with PPTP VPN Connection which reduced the travel cost and time Show less

IT HelpDesk Associate Part Time (On call after working hours)

• Nov 2010 - Aug 2015

Provided Internet for guests, controlling portal pages, installation of printers and peripheral devices Provided Internet for guests, controlling portal pages, installation of printers and peripheral devices