Brandon Murray

IT Support Technician at Edinburgh University Students'​ Association
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Contact Information
us****@****om
(386) 825-5501
Location
Edinburgh, Scotland, United Kingdom, UK

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Credentials

  • ITIL 4 Foundation
    ITSM Zone
    Apr, 2021
    - Oct, 2024

Experience

  • Edinburgh University Students' Association
    • United Kingdom
    • Higher Education
    • 100 - 200 Employee
    • IT Support Technician
      • Oct 2022 - Present

      As a member of a small but busy IT Team at EUSA my responsibilities and workload can vary to match the organisations needs, however, typically comprise of the following: •Attending emergency callouts, consistently recovering EPOS systems after failures. •Manage installation and configuration of newly developed or updated hardware. •Installation and setup of applications for staff, including anti-virus software and Office 365 applications. •Provide clear and concise step-by-step technical support to guide clients. •Use of the TOPDesk system to manage a large number of support tickets from multiple facets of the organisation. •Working closely with Zonal hardware as well as the Zonal Aztec software to provide a smooth operation standard for our sales force. •Regularly work with other industry tools such as Sage, Bomgar, and Artifax. Show less

  • Science and Advice for Scottish Agriculture
    • Edinburgh, Scotland, United Kingdom
    • IT Services Intern
      • Sep 2020 - May 2021

      Working within SASA (a branch of the Scottish government), I helped update their existing software management database from a legacy system to a new internal system. •Proved successful working within tight deadlines and fast-paced atmosphere. •Identified issues, analyzed information and provided solutions to problems. •Prepared variety of different written communications, reports and documents. •Developed and implemented performance improvement strategies and plans to promote continuous improvement. •Developed team communications and information for meetings. •Learned new skills and applied to daily tasks to improve efficiency and productivity. Show less

  • The Range
    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Retail Assistant (Customer Service Desk)
      • Jan 2017 - Jul 2018

      •Maintained excellent attendance record, consistently arriving to work on time. •Increased customer satisfaction by resolving issues. •Offered friendly and efficient service to customers, handled challenging situations with ease. •Worked with customers to understand needs and provide excellent service. Resolved conflicts and negotiated mutually beneficial agreements between parties. •Resolved problems, improved operations and provided exceptional service. •Demonstrated respect, friendliness and willingness to help wherever needed. Show less

Education

  • Edinburgh Napier University
    BSc (Hons), Informatics for Business
    2018 - 2022
  • Forth Valley College
    HNC, Computing
    2017 - 2018

Community

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