Murphy Valerie
Senior Quality Specialist at SIX Payment Services- Claim this Profile
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Bio
Experience
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Worldline Switzerland
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Switzerland
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Financial Services
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300 - 400 Employee
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Senior Quality Specialist
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Mar 2019 - Present
-Monitor operational excellence and quality of process deliver to end customers-Support, review and report on operational improvement initiatives -Coordinate and support the correct and timely delivery of internal and external audit responses-Provide QA support in operational team projects
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Senior Process Specialist
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Aug 2017 - Mar 2019
-Team responsibilities: support operations in the creation and publication of processes and procedures-Create and execute individual standardization projects across multiple EU locations -Support internal audit and operations team heads in the correct and timely delivery of internal and external audit responses
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Head Customer Care Key Accounts Switzerland
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Dec 2015 - Aug 2017
-Team lead customer service for premium accounts in the retail and hospitality industry-Accountable to ensure the correct and timely fulfillment of all national and international customer requests -Lead, manage and develop team and team talent
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