Muriel Henz

Business Manager at Secure Wealth Management
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Contact Information
us****@****om
(386) 825-5501
Location
CH

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Dr. Andrea Buzas

Since the first moment I met Muriel more than 10 years ago, I have always wanted to work with her and to have her on my team! We had the chance of working closely together for the past 3 years during one of the most challenging but also exciting times: the most important merger of the beauty industry from recent times. Besides being the kindest and most respectful colleague, appreciated by everyone around her and a true team player, Muriel has always successfully managed the projects under her responsibility with excellent results and great feedback even from the very demanding Gucci Fashion House. She has displayed remarkable organizational abilities combined with exceptional expertise which have helped her to find effective solutions and deliver outstanding Gucci Fragrances and Cosmetics training modules on time. Her passion, commitment and both creative & strategic thinking made all the difference. All her skills, qualities and her great ability to motivate everyone involved makes Muriel the ‘the rare pearl’ that every manager dreams to have on the team.

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Experience

    • New Zealand
    • Financial Services
    • 1 - 100 Employee
    • Business Manager
      • Apr 2021 - Present

      Provide administrative and operational support to the Director and team. • Handle client's account administrative support in various platforms : (new accounts opening/closure, funds transfers, fee invoicing). • Manage general HR administration: maintain employee records, payroll preparation and payment, preparation of documents such as resignation letter, work certificate. • Accounting: monthly invoices payment, monthly bank and accounts reconciliation incl. expense reports, regular interaction with the bank (accounts opening, transfers), accounts preparation for the fiduciary.

    • Switzerland
    • Financial Services
    • 1 - 100 Employee
    • Business Manager
      • Apr 2021 - Present

      Provide administrative and operational support to the Director and team. • Handle client's account administrative support in various platforms : (new accounts opening/closure, funds transfers, fee invoicing). • Manage general HR administration: maintain employee records, payroll preparation and payment, preparation of documents such as resignation letter, work certificate. • Accounting: monthly invoices payment, monthly bank and accounts reconciliation incl. expense reports, regular interaction with the bank (accounts opening, transfers), accounts preparation for the fiduciary.

    • Netherlands
    • Personal Care Product Manufacturing
    • 700 & Above Employee
    • Global GUCCI Cosmetics Training Manager
      • Sep 2016 - Jan 2018

      Implemented the worldwide GUCCI Beauty education strategy to build Beauty Consultants' capability ultimately leading to point of sale (POS) productivity and share growth. • Optimised counters profitability by initiating a storytelling 360-degree educational brand equity & portfolio programs (products selling recommendation, cross-selling approaches and counter activities). • Ensured GUCCI Beauty Consultants’ look reflects the brand image at counter by developing GUCCI uniform and grooming guidelines. • Owned the Cosmetics portfolio initiative training toolboxes creation offering a meaningful selling approach. • Achieved successful initiatives toolboxes readiness by supervising external agencies and Fashion House approvals in a timely manner.

    • United States
    • Manufacturing
    • 700 & Above Employee
    • Global GUCCI Cosmetics Training Manager
      • Apr 2012 - Sep 2016

      Developed education programs, counselling techniques and make-up tools for the worldwide GUCCI Cosmetics launch to ensure initiatives success with customers while inspiring Beauty Consultants and Consumers. • Led the creation of bespoke GUCCI counter and disposable tools to support the shoppers’ product experience as well as their deployment to all markets according to their channel and budget. • Led the first GUCCI Beauty Consultant Uniform creation for more than 90 Beauty Consultants reflecting GUCCI brand equity, collaborating with GUCCI Fashion House throughout design stage and with all countries for market demand and inventory management. • Influenced Beauty Consultant capability and business results by creating a worldwide Talent Strategy aiming to attract and retain top talented sales force. • Successfully built the global education community capability on GUCCI Cosmetics brand, tools and product knowledge by delivering the annual “Train the trainer” Seminar.

    • United States
    • Manufacturing
    • 700 & Above Employee
    • Global Training Specialist
      • Oct 2010 - 2012

      Led the creation and deployment of worldwide Fine Fragrances education programs for the DOLCE&GABBANA, GUCCI, HUGO BOSS, LACOSTE and ROCHAS brands, by making the brands the easiest and most relevant for the Beauty Consultants to sell and shoppers to buy. • Further strengthened the education community’s capability by initiating the first Global Education Community website structure and content. • Improved central and markets education teams’ collaboration and work effectiveness by: a) Deploying share & reapply programs fully leveraging and recognising individual’s potential and expertise. b) Leading a fit for use analysis on education toolkit needs and costs.

    • United States
    • Manufacturing
    • 700 & Above Employee
    • Global Training Specialist
      • 2008 - 2010

      Managed and created Global Fine Fragrances training programs and tools for the total fragrances’ portfolio of 21 brands and 143 brand lines to equip Beauty Consultants to recommend and sell.• Increased Beauty Consultants’ selling expertise during key consumption periods by creating and deploying an inspirational portfolio fragrances map to guide shoppers during their shopping experience.• Collaborated to further enable the 20 Training Managers’ capability by coordinating the annual “Train the Trainer” events organisation within or sometimes under budget allocation (15% versus allocated budget), reaching an event logistic feedback score average of 4.9 out of a 5 point scale.

    • Executive Assistant
      • 2007 - 2008

      (Return from maternity leave).Provide personal administrative support and assistance to 2 directors and their teams (Marketing and Product Supply functions).• Increased Product Supply team’s information sharing by setting up a sharing platform.• Co-led the Marketing function employees’ calibration (121 employees) by gathering employees files data and organising the 4 rating sessions logistics.

    • Global Training Specialist
      • Apr 2006 - Mar 2007

      Collaborated to set up the first fragrance Training department by producing key basic education programs for Beauty Consultants to recommend and sell (21 brands and 143 brand lines in total).• Elaborated the education department work flows and processes to ensure efficient collaboration with the international education community and suppliers.• Built Beauty Consultants expertise and knowledge on our brand portfolio equity and lines by coordinating the first fragrances education manual. • Collaborated to the P&G fragrance ingredients communication tool creation to educate Beauty Consultants on the portfolio key ingredients and olfactive pyramids.

    • Human Resources - Employee Relations & Policies Assistant
      • 2006 - 2007

      Contributed to guide Geneva employees and Human Resources Managers on site employee relations’ questions related to Swiss law, policies and benefits. • Step-changed the Swiss Assistant Career pathing calibration system by clarifying the work process and engaging the right key partners for promotions and jobs calibrations to be done in an effective and timely manner.• Led the Swiss employees exit procedure defining a clear work process and key contributors to: a) conduct exit interviews, b) collect line Manager’s input to write work certificates.

    • Human Resources - Corporate Learning & Development Assistant
      • 2004 - 2006

      Coordinated the Geneva corporate training curriculum administration from planning to evaluation (11 courses, 52 sessions, 780 seats).• Achieved employees training engagement resulting in a 70% of an annual sessions’ attendance rate, by creating a tracking system and improving the sessions advertisement process.• Improved employees learning continuity by coordinating L&D interventions with external guest speaker webcasts (IMD, Harvard).

Education

  • Ecole Supérieure de Commerce Porrentruy
    Diplôme de Commerce
    1989 - 1992
  • IFAGE
    Human Resources Management course
    2001 - 2002
  • Ecole de Sophro-Relaxologie psychosomatique
    Certificat, Relaxologue Psycho-Corporel
    2019 - 2019

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