Experience

Casa Rusu

• Romania
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Store Manager

  • Nov 2021 - Present

  - Coordinate the economic and administrative activity of the store and warehouse - Follows up different financial reports (cash registers, monetary, invoices) - Actively recruit team members to fit the team - Responsable for the performance evaluations and goal setting process for the team - Ensure the necessary support for team members for the effective exercise of developing a high performance - Frequent group discussions with team members on individual performance and setting goals for the next period - Responsible for the store budget management Show less



Leroy Merlin

• France
• Retail
• 700 & Above Employee

• Department Manager

  • Aug 2018 - Nov 2021

  - Coaching and motivating a team of 15 members - Actively recruit team members to fit the team - Responsable for the performance evaluations and goal setting process for the team - Ensure the necessary support for team members for the effective exercise of developing a high performance - Frequent group discussions with team members on individual performance and setting goals for the next period - Maintaining contact with other organisational structures to ensure information flow between team and compliance with agreed procedures - Weekly meetings with managers of other departments in order to optimize existing processes, streamline and implement projects - Monitoring orders and merchandise stocks Show less



UPC Romania

• Romania
• Telecommunications
• 100 - 200 Employee

• General Services Team Leader

  • Jan 2015 - Jul 2018

  - Coaching and motivating team members- Handles and submits monthly timesheets- Actively recruit team members to fit the team- Responsable for the performance evaluations and goal setting process for the team- Activity and team performance- Ensure the necessary support for callcenter agents for the effective exercise of developing a high performance- Contribute with the team at achieving the targets of the department- Frequent group discussions with team members on individual performance and setting goals for the next period- Maintaining contact with other organisational structures to ensure information flow between team and compliance with agreed procedures Show less

• Senior Technical Support Representative

  • 2011 - Jan 2015

  - Making reports and analysis on customer complaints- Offering support and feedback for new colleagues, double headphone sessions with them.- Performance analysis for the team members- Maintained continuous communication and transfer of knowledge with numerous departments: Provisioning, Customer Operation, Network Operation- Manage the calls and remain client-friendly at all times acting proactively and providing high-quality information and advice.- Enter the orders received for area in a precise, correct and timely manner on the ERP System (Clarify /Charisma) and follow up where necessary. - Follow up on newly received e-mails and faxes, sort them according to their level of priority and process urgent communications (both written messages and phone calls).- Support the country-, area-, sales manager or Team leader with administrative support where needed- Worked with Outlook & Lync, Avaya, Charisma, used Citrix platform (Clarify database), CRM- Offered technical support for Audio-Video services (CaTV, DTV STB, DTV CI+, Internet and telephony) and such as online account, pay-per-view service, mobile apps (UPC TV, My UPC, HBO GO).- Resilient, flexible and calm under pressure Show less

• Technical Support Representative

  • 2006 - 2011

  - Maintained continuous communication and transfer of knowledge with numerous departments: Provisioning, Customer Operations, Network Operations- Manage the calls and remain client-friendly at all times acting proactively and providing high-quality information and advice.- Enter the orders received for area in a precise, correct and timely manner on the ERP System (Clarify /Charisma) and follow up where necessary. - Follow up on newly received e-mails and faxes, sort them according to their level of priority and process urgent communications (both written messages and phone calls).- Support the country-, area-, sales manager or Team leader with administrative support where needed- Worked with Outlook & Lync, Avaya, Charisma, used Citrix platform (Clarify database), CRM- Offered technical support for Audio-Video services (CaTV, DTV STB, DTV CI+, Internet and Telephony) and such as online account, pay-per-view service, mobile apps (UPC TV).- Resilient, flexible and calm under pressure Show less