Google Cloud Enterprise Sales Manager

• Apr 2013 - Present

Google Cloud solutions let companies be more productive, highly innovative and very successful. As Google Cloud Premier Partner, Global IT support enterprises from initial evaluation of Google Cloud solutions (Google WorkSpace, Google Maps & Google Cloud Platform (GCP)) to getting set up, managing the transition and during the cloud journey. If you are interested in giving your company a more competitive edge and an innovative technology that removes the "busyness" so teams can achieve more, send me a free Inmail or contact me on mselcuk@globalit.com.tr or 0212 211 50 01. Show less

Business Development and Delivery Manager

• Aug 2012 - Apr 2013

INNOVATECH has been founded in 2005 as part of USA based ICC Group of companies. Innovatech headquarters is located in Istanbul, Turkey with focus on Turkey and CIS ( Turkish Speaking Caucasian Countries ). INNOVATECH provides full spectrum of information technology, management consulting, training and after sales services to its clients for integrating processes, systems and information. INNOVATECH’s horizontal solution focus is on Service Oriented Architecture (SOA), Document Management Solutions (DMS), Business Process Management (BPM), Enterprise Content Management (ECM), Business Intelligence (BI). INNOVATECH also provides vertical solutions in Banking, Insurance & Financial Industries and Telecom. Vertical solutions include End-to-End Banking & Insurance solutions and Mobile Application Framework for Mobile Application Development. Show less

Adobe & IBM Channel Sales & Business Development Account Manager

• Apr 2009 - Jul 2012

• Led full cycle channel business development and sales activities for Adobe (Connect, Flash & LiveCycle), Blackboard, IBM Software (Solutions and Middleware Group) Solutions Group (Business Analytics, Lotus and Industry Solutions) Business Analytics: For better understanding, anticipating and shaping business outcomes. Lotus: For empowering people to connect, collaborate, and innovate while optimizing the way they work. Industry Solutions: For Aerospace and Defense, Automotive, Banking, Chemicals and Petroleum, Electronics, Financial Markets, Energy and Utilities, Government, Healthcare, Insurance, Media and Entertainment, Military, Retail, Telecommunications, Travel and Transportation. Middleware Group (Information Management, Websphere, Tivoli and Rational) Information Management: For delivering trusted information throughout the information supply chain and analyzing information to gain insights, identifying breakdowns, and making better decisions. WebSphere: For enabling dynamic, interconnected business processes, and delivering highly effective application infrastructures for all business situations. Tivoli: For designing, building and managing a dynamic infrastructure. Rational: For driving greater value from software investments and delivering innovative products and services. • Nourished and developed strong customer and partner relationships through effective solution value selling, cross boundary collaboration & dealing with ambiguity. • Successfully completed IBM Software & Solutions TOP GUN on 27th May 2011 Show less

Customer Interaction Centre Manager

• Jun 2002 - Nov 2008

• Led the full-cycle shared services set up in several locations in the UK, in Budapest and Madrid: recruitment, performance management, training, development and implementation of full set of compliant HR procedures• Managed services teams (250 FTE) at the multi-country (19 countries) and multi-function General Motors Customer Services Centre (Technical, Customer, Dealer, Marketing Assistance), outsourced to EDS/HP, handling several million inbound and outbound calls a year• Achieved an exceptional team performance through workplace coaching and developing an effective quality culture, promoted customer centricity and creative conflict resolution• Leveraged EDS/HP-General Motors partnership to achieve operations excellence for the EDS/HP Multinational Business Process Outsourcing Practice• Managed the client relationship and ensuring the successful and timely delivery of the outsourcing targets, achieved continuous growth of the account’s deal value by delivering tangible benefits • Acted as a consultant, identified, recommended, changed and implemented best-practice processes based on an in-depth root cause analysis of the end to end process performance • Holistically managed the outsourcing metrics, KPIs and SLAs; first contact resolution, attendance levels, productivity, compliance, quality and customer experience• Managed several projects: e.g. Miscellaneous Incentive, Critical Hire, Unplanned Absence, Siebel Upgrade, Real-time Adherence, Order to Delivery, Multi-brand, team relocations (CAC Benelux, CAC Turkey and MAC UK) and Work Force Effectiveness Management; Proficiency in PMI PMP, PRINCE2 and ITIL frameworks• Ensured full compliance to EDS/General Motors Europe policies and procedures at all levels in the team• Led Team Managers on the Best Shore Framework comprising several quality, productivity and expenditure improvement programmes by managing relationships with all related resources and stakeholders Show less

Customer Interaction Centre Manager

• Jun 2002 - Nov 2008

EDS, Electronic Data Systems

Operations Manager

• Jun 2002 - Nov 2008

Territory Sales Representative

• Jan 2001 - Sep 2001

• Provided IT guidance, sales and implementation support at executive level for more than 30 major accounts including Philip Morris, Renault, Alcatel, Delphi Packard, Bosch, Goodyear, Chrysler, and Ford • Portfolio included hardware: i series-AS/400, p series-Unix, x series-NT, z series-mainframe, software: Websphere, DB2, Lotus, Tivoli and Consulting services • Negotiated multiple profitable contracts and generated sales revenue in excess of several million USD, exceeding his quota despite of the economic crisis in Turkey Show less

SAP Turkey

• Mar 1998 - Jan 2001

• Led full cycle sales activities for the SAP Software in Automotive, Manufacturing, Engineering and Construction, Aerospace and Defence, Building Materials and Primary Metal sectors • Developed yearly business plans; performed market analysis and set sales objectives and strategies • Generated several millions enabling SAP Turkey to meet its sales quotas for three consecutive years • Conducted sales presentations to the executive management of prospects and partners • Delivered proposals and ensured the contractual agreement between the client and SAP Show less

Account Manager

• 1997 - 2000

Quality Systems Engineer

• Feb 1997 - Mar 1998

• Led the implementation of a hybrid management system including ISO 9001 (Quality), ISO 14001 (Environment), BS 8800 (Health and Safety) for the biggest oven manufacturing plant in Europe • Applied Statistical Process Control techniques to resolve inefficiencies in more than 30 production points • Qualified as “ISO 9001 Lead Auditor” by BVQI, developed compliant and effective system procedures • Coordinated the delivery of the company’s winning application to the ‘EFQM Business Excellence” award Show less