Desktop Network Engineer

• May 2022 - Present

HR Administrator

• Sep 2017 - Dec 2018

HR Assistant

• Sep 2017 - Nov 2017

Team Leader

• Jul 2015 - Mar 2017

 Customer Service – Providing hardware support to customers on contract basis.  Hardware Services – Troubleshoot all hardware issues (i.e. Desktop, laptop, printer, etc.)  Handling Employees – Assigning tickets to employees according to priority levels.  On call support – Provide immediate support on site for clients during major issues (i.e. Priority 1).  Customer Service – Providing hardware support to customers on contract basis.  Hardware Services – Troubleshoot all hardware issues (i.e. Desktop, laptop, printer, etc.)  Handling Employees – Assigning tickets to employees according to priority levels.  On call support – Provide immediate support on site for clients during major issues (i.e. Priority 1).

Datacenter Operator

• May 2013 - Mar 2015

Worked in Emaratech (Semi Government Organization) as a Datacenter Operator. I was Taking care the Major Datacenters of Dubai Immigration on 24/7 Basis. 1. GDRFA Datacenter (Al Jafiliya – Head Quarters) 2. Airport Terminal 1 Datacenter. 3. Airport Terminal 3 Datacenter. Responsibilities:  Main responsibilities of my role is to keep running the datacenter without any unnecessary downtime and supervising DC OPS Team & IT NOC Team.  Supporting as a Windows System Administrator on L1 & L2 level according to the issue and based on HPSM Tickets. This will be assigned by Senior System Admin according to their team availability.  Preparing RFC for Datacenter related Change activities and getting approval from Change Management Team.  Preparing shift roaster for DC OPS team and IT NOC team.  Entire Server level Hardware support and direct report to the IT Head & Senior Admins.  Mounting new servers and configuring the same. Moving existing servers according to our inventory.  Preparing RFC for Datacenter related Change activities and getting approval from Change Management Team.  Visiting all Datacenters on site survey basis to improve the DC Scenario and sending monthly report to IT Head.  Conducting monthly meeting with DC OPS team & IT NOC team to get information for team improvement.  Conducting vendor meeting along with GDRFA Electrical Team for upgrading electrical scenario of the Datacenter. Show less

Datacenter Operator

• Jun 2011 - Apr 2013

Worked as Datacenter operator for client Du Telecom, Dubai, UAE. My responsibilities were 1. IT NOC Monitoring:  We have monitoring more than 1000 production servers using various UNIX and Windows monitoring tools.  Configuring and monitoring multiple UNIX and Windows servers using HP OpenView (HP OVO)  Configuring and monitoring multiple Windows server using Microsoft System Center Operations Manager 2012 (SCOM)  Configuring and monitoring Informatica PowerCenter Workflow tool to creating a mapping, session & etc. 2. Datacentre Operations Management:  Maintains key services within schedule with zero downtime if possible.  Managed Shared Data Center operations with full accountability for the cost-effective, on-time management of telecom functions with a focus on input/output trade data supporting the nation- wide telecom industry.  Delivered excellence in customer service through situation analysis and timely resolve of escalating problems.  Setting up and managing Data Centre Operations.  Managing all the technology related requirements, including technical feasibility study, budget, and selection, procurement, up gradation / migration of hardware, software, database and applications.  Interacting with various vendors for sourcing products and solutions.  Experience in Multiple major data center upgrades and relocations.  Experience implementing a disaster recovery under real world conditions  Proven skills in formulating and implementing a Group Disaster Recovery environment inclusive of contingency plans, backup procedures and standby equipment.  Operational Recovery/high availability and prepare disaster recovery checklist. Show less

Customer Support Engineer

• Feb 2009 - Jun 2011

As Customer support engineer/ System administrator my responsibilities are  Installation / Configuration of Windows NT, Windows2000 & 2003 Servers Platforms & all client PC’s.  Maintain and backup of Exchange server and system state backup of all servers using Tape drives.  Implementation and Administration of Windows Active Directory and Group Policy.  Install, configure and administer Windows based DNS, DHCP and WINS servers.  Creating group policy and applying to Client PC’s.  Configure and manage file systems (NTFS, FAT32, and FAT16) and managing LAN /WAN for users.  Configuring Mail in Microsoft Outlook and Outlook express and maintained with proper backup.  Interfacing computers to physical and data link devices (hubs, switches).  Manage and maintain end-user’s PC and Laptop in a critical level production support scenario with zero downtime.  Remote support for all software related issues like Outlook, AutoCAD, MS-Office & etc.,  Get tickets from end-user’s and resolving all kind of issue in various field like hardware, software and network related issues within SLA. Also, provided support for printer, scanner and IP Phone (Avaya).  First level (Basic) hardware support for all Laptops and HP Servers.  Symantec Ghost backup for important laptop and desktop users. All PST backup on every weekend using automated schedule and saving it in external HDD.  Configuring Modems, Scanner, Printers and IP Phone for end-users and maintained it.  Recovering deleted files as per users request and faces various issues and resolving it with my Team coordination.  Manage my team with outstanding coordination with proper shift roaster and monthly meeting.  Manage and maintain system assert for all PC, Laptop & Devices using my team. Show less

Desktop Support Engineer

• Jun 2008 - Dec 2008

As a desktop support engineer my responsibilities are  Installation of Windows operating system and software.  Windows update service from Microsoft.  Software trouble shoot and systems maintenance. As a desktop support engineer my responsibilities are  Installation of Windows operating system and software.  Windows update service from Microsoft.  Software trouble shoot and systems maintenance.

Hardware Engineer

• Jun 2006 - Dec 2007

Responsibilities as Hardware Engineer  System assembling and OS Installation.  Hardware and software trouble shoots. Responsibilities as Hardware Engineer  System assembling and OS Installation.  Hardware and software trouble shoots.