Implementation Engineer

• Jul 2022 - Present

IT Assistant & Trainer

• Jan 2021 - Jul 2022

Evaluate the IT skills for co-workers and care givers to create the suitable ICT training material with cooperation with HR manger and ICT Coordinator. Train co-workers, caregivers, youths, and children on IT skills and support them to build their IT capacities. Development and implementation of the ICT plan in the Programs by coordinating with ICT Manager. Quality assurance within the responsibilities defined in the ICT standards, policies, and guidelines. Evaluate the IT skills for co-workers and care givers to create the suitable ICT training material with cooperation with HR manger and ICT Coordinator. Train co-workers, caregivers, youths, and children on IT skills and support them to build their IT capacities. Development and implementation of the ICT plan in the Programs by coordinating with ICT Manager. Quality assurance within the responsibilities defined in the ICT standards, policies, and guidelines.

System Administrator

• Oct 2013 - Aug 2019

Manage and monitor installed systems and infrastructure Install, configure, test and maintain operating systems, application software and system management tools Proactively ensure the highest levels of systems and infrastructure availability Monitor and test application performance for potential bottlenecks & identify possible solutions Maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks Participate in the design of information and operational support systems Provide 2nd and 3rd level support Coordinate internal resources and third parties/vendors for execution of IT projects Ensure that all projects are delivered on-time, within scope and within budget Show less

System Administrator

• Oct 2013 - Aug 2019

IT Administrator

• Sep 2010 - Mar 2013

Manage information technology and computer systems Plan, organize, control and evaluate IT and electronic data operations Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance Design, develop, implement and coordinate systems, policies and procedures Manage information technology and computer systems Plan, organize, control and evaluate IT and electronic data operations Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance Design, develop, implement and coordinate systems, policies and procedures

Projects Engineer

• Jul 2009 - Sep 2010

Implementing the OSP and ISP Projects. Supervising the technical staff. Performing inspection & site survey. Preparing projects reports. Handling inspection and clearing the issues with the consultant and MEP contractor. Implementing the OSP and ISP Projects. Supervising the technical staff. Performing inspection & site survey. Preparing projects reports. Handling inspection and clearing the issues with the consultant and MEP contractor.

IT Support Officer

• Oct 2007 - Jul 2009

•Installing and configuring computer hardware operating systems and applications. •Monitoring and maintaining computer systems and networks. •Talking staff/clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues. •Troubleshooting system and network problems and diagnosing and solving hardware/software faults. •Replacing parts as required. •Providing support, including procedural documentation and relevant reports. •Following diagrams and written instructions to repair a fault or set up a system. •Supporting the roll-out of new applications. •Setting up new users' accounts and profiles and dealing with password issues. •Responding within agreed time limits to call-outs. •Prioritizing and managing many open cases at one time. •Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers. •Testing and evaluating new technology. •Conducting electrical safety checks on computer equipment. Show less