Experience

Quest Academy

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Technology Support Specialist

  • Feb 2021 - Present

  Manages school Azure, Intune, Endpoint, Google Admin Console, and Jamf. Manages and support the Active Directory, shared drive and the virtual machines. Provides help desk and/or problem determination services to users by responding to calls, emails, and personnel requests for technical support. Assists users by determining and/or troubleshooting problems with network (including Unifi Wi-Fi APs), hardware, and software. Uses hardware and/or software aids and diagnostic tools to troubleshoot the network. Installs and configures local and network printers, scanners, and other peripherals. Acts as liaison between users, information systems support staff, and vendors. Provides user support training. Maintains materials such as manuals, user guides, and training materials. Performs, coordinates, and assists in purchasing, acquisition, installation, placement, storage, maintenance, inventory, and distribution processes of information technology equipment and software products. Performs Chromebook troubleshooting and repairs as necessary via repair partner. Support and maintain classroom technology, including interactive whiteboards. Act as a point of contact for external information technology consultants. Responsible for inventory, audit, and management of technology assets. Show less



Freelance Computer Services

• Freelance Computer Services

  • Mar 2005 - Present

  •Test and evaluate new computers and laptops. •Used network monitoring tools, created counters and performances alerts. •Configure and use remote access services, update network communications. •Document and track all peripherals and network issues. •Install, configure, and troubleshoot multi-function printers and mass storage devices. •Backup and restore files, recover data, and deleted files. •Install and troubleshoot PC components and Windows XP, VISTA, and 7 installations. •Windows XP, Windows VISTA, Windows 7, and Windows 10 operating systems installations, local machine settings and network configuration. Show less



Worldwide Logistic Partners, Inc.

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Information Technology Network Specialist

  • Aug 2019 - Jan 2021

  • Provide support of Access, Outlook, Word, Excel software programs. • Add, delete users and groups in the Active Directory, resetting passwords, and assign emails and permissions to users and groups on AD. • Provide support for e-mail, password administration, PC operating systems, desktop software, and installations. • Perform hardware/software, installations, and implementation. • Identify, investigate, and resolve computer system malfunctions and operational problems. • Communicate and work effectively with internal and external customers while organizing multiple priorities. • Provide technical training to end-users. • Work with individuals with varying capabilities in a positive manner. • Support new systems and applications (IES and PowerBI). • Respond to inquiries and requests in a professional, accurate, and timely manner. • Provide support to all staff in the use of PC hardware/software/peripherals. • Perform software application installation and upgrades. • Check the logs in the switches, routers, servers, and firewalls for any unusual activities. • Using Barracuda to retrieve and archive emails. • Maintain and ensure network security, Allow/restrict IP Address’s that are comping or out of the company, including file permissions, back up and disaster recovery plans, file system integrity as needed. • Switch users to work from home and provide them with remote support (using SonicWALL VPN and LogMeIn). • Install IP Camera’s system at the warehouse, configure 32 Camera, NVR, and the network switch. • Ability to operate various equipment and technology. Show less



CR EXPRESS, INC

• Illinois, USA

• IT Manager

  • Oct 2016 - Aug 2019

  Provide the company with all types of hardware and software support including blocking websites, install and troubleshoot PC components and Windows 7,8 and 10 installations, backup and restore files, recover data and deleted files. Monitor the switches room and keep it maintain, provide the Antivirus server with a routine check to make sure its running with no issues. Build, update and monitor the company’s website. Configure and monitor the cameras’ DVRs System and making sure they are running properly. Install and configure new VOIP phones and assign extensions and troubleshoot any phone issues. Install, configure and troubleshoot multi-function printers and mass storage devices. Setup and Install GPS and tracking devices for the trucks and setup drivers as well on the system (Samsara). Control and support the email system in the company that is provide through Google. Configure the security access system for doors and assign badges and people to the right door in the company. Supports another two remote locations (Warehouse’s). Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Support Manager

  • Sep 2015 - Oct 2017

  •Provide fast and friendly customer service and give directions to serve and help customers. •Support the associates and provide them with all the information that they need. •Supervise over 30 associates by having them zone and restock merchandise, working inventory exceptions, and correcting shelf capacities to make sure everything is maintained. •Provide the store with a basic technical support for the computerized equipment’s.

• Technician III NOC- ISD

  • Sep 2014 - Sep 2015

  •Complete work assignments and priorities in Information Systems Division (ISD) by using policies, data, and resources. Collaborate with managers, co-workers, customers, and other business partners to identifying priorities, deadlines, and expectations. Communicate progress and recommend ways to address improvement opportunities. Adapt to and learning from change, difficulties and feedback.•Manage requests to resolve common issues by utilizing required software products (Remedy) to create and assign customer requests and/or problem tickets to appropriate owners. Follow documented processes and/or procedures. Escalate critical requests. Engage senior team members in order to obtain assistance when required. Research problems to resolve requests. Track the status of requests and/or problem tickets, validate resolutions and close requests or problem tickets upon completion. •Process incoming customer requests received through various communications. Determine the needs of the customer and utilize department-specific terminology in order to direct requests correctly. Escalate critical requests•Identify trends by reviewing incoming ticket logs. Determine when a series of calls are related to an underlying root cause. Follow escalation procedures based on severity. Show less

• Overnight Supervisor

  • Jul 2013 - Sep 2014

  •Provide customer service, receive and stock merchandise in an organized fashion throughout the facility and the backroom.•Maintains inventory accuracy for the facility by supervising associates by having them bin and pick merchandise utilizing the inventory management system, completing bin audits, working inventory exceptions, and correcting shelf capacities.•Have a license in operating the Electric Pallet Jack and Walkie Stacker.•Assign tasks for the associates and close cash registers. Show less



General Directorate of the Jordanian Civil Defense

• Amman, Jordan

• Network and Systems Administrator Full Software and Hardware Technical Support

  • Jun 2009 - Mar 2012

  •Analyzed and edited company workflow requirements. Recommended and setup webpages using SharePoint 2010 for various company departments. •Portal administrator whereby users were created and login privileges were assigned accordingly. •Created portal webpages and designed various department sites on the system. •Lead role in dealing with errors and faults during installation and setup of software and hardware. Monitored and maintained computer systems and networks. •Provided 100 users with training on the use of the portal. •Lead the inspection efforts whereby auditing more than 40 locations and their departments to verify and consult on the workings of their portal sites. Faults were routinely fixed, on site, after reviews were completed. Parts were replaced as required. •Assisted and consulted other engineers on the design and installation of networks in construction sites. •Reviewed and updated action items with both staff and clients until tasks are completed. •Provided support, including procedural documentation. •Testing and evaluating new technologies. •Conducted electrical safety checks on computer equipment. Show less



Latin Patriarchate School

• Karak, Jordan

• Computer Systems Teacher/ Network Administrator

  • Jan 2009 - Jun 2009

  •Installed all school system networks. •Provided technical support to school staff and administration. •Taught computer courses in Networks, Introduction to MS Office and History of Computers. •Prepared lab materials and directed students towards completing assignments. •Various teacher responsibilities including grading and providing students with guidance. •Installed all school system networks. •Provided technical support to school staff and administration. •Taught computer courses in Networks, Introduction to MS Office and History of Computers. •Prepared lab materials and directed students towards completing assignments. •Various teacher responsibilities including grading and providing students with guidance.



US Army Consultant

• US Army, Iraq Deployment

• Freelance Translator

  • Jan 2008 - May 2009

  •Translated technical documentation for use in training the Iraqi Army personnel. •Prepared and edited material to make suitable for presentation. •All material was provided in soft copy formats using Microsoft Office products and Adobe for soft printing. •Translated technical documentation for use in training the Iraqi Army personnel. •Prepared and edited material to make suitable for presentation. •All material was provided in soft copy formats using Microsoft Office products and Adobe for soft printing.



China International Water and Electric Corporation

• Amman, Jordan

• Quantity Surveyor Assistant

  • Dec 2007 - Mar 2008

  •Performed calculations for backfilling process to provide the department with the progress in work that the company did. •Preparing both daily and weekly reports. •Organized shop drawings to help keep focus on tasks at hand. •Bidirectional translation and interpretation to help with communication between local support and company corporate personnel. •Performed calculations for backfilling process to provide the department with the progress in work that the company did. •Preparing both daily and weekly reports. •Organized shop drawings to help keep focus on tasks at hand. •Bidirectional translation and interpretation to help with communication between local support and company corporate personnel.



Swaidan IT

• Amman, Jordan

• Technical Support Trainee

  • Oct 2007 - Dec 2007

  •Computer software and hardware technical support •Installed computer networks. •Customer service representation. •Computer software and hardware technical support •Installed computer networks. •Customer service representation.