Experience

Worldline Merchant Services

• Financial Services
• 500 - 600 Employee

• Order to cash and transition project manager

  • Jun 2020 - Present

  Order to cash project management - coordinating the AR operational activity for 12 countries - integrate, organize and manage new AR activities transitioned from different countries to Romania Transition project management - managing the transition of AP, AR and GL activities from France to Romania Order to cash project management - coordinating the AR operational activity for 12 countries - integrate, organize and manage new AR activities transitioned from different countries to Romania Transition project management - managing the transition of AP, AR and GL activities from France to Romania



Mood Media

• United States
• Technology, Information and Media
• 700 & Above Employee

• Order to Cash Team Leader

  • Aug 2018 - Jun 2020

  TRANSITION- Managing the transition and implementation of the OTC activities from France and Germany to the SSC in Romania;- Learning both processes for both countries together with the team members and coordinating the actual performance of daily tasks;- Implementing the OTC process in a new ERP (Oracle).PROJECT MANAGEMENT- Supervising and supporting the team daily;- Working on process improvement according to the company’s final goal – generate revenue;- Working on standardizing the process prior to a general ERP migration – from Navision into Oracle;- Building KPIs, SLAs and performance agreements and adapt them to the process changes.OPERATIONAL- Participating to Oracle trainings – learning the ERP, structure and process the information to train the team;- Working on the implementation of the process in Oracle – finding country specifics and ways to either standardize or implement them into Oracle in their actual form;- Evaluating the teams based on previously established KPIs;- Supervising daily, weekly and monthly tasks and making sure they are being finished in time;- Making sure all possible revenue is generated by the end of month;- Continuous coaching and trainings with the team members; - Weekly quality checks/analysis and working with the team members towards improvement;- Weekly and monthly activity reports;- Weekly calls with different departments. Show less

• Credit Controller

  • Nov 2016 - Jul 2018

  • Participation to a financial training regarding financial analysis and business debt use topics(December 2016, Lector Iancu Guda).• General ledger analysis and accounts reconciliations;• Managing an assigned portfolio and update the customer profile accordingly in OnGuard,the specific credit management tool;• Contact clients by phone, e-mail or post letters, targeting the timely and effective collectionof all debts and customer payments;• Handle disputed bills;• Follow-up on queries and disputes until the problem is solved; monitoring and ensuring thatall queries are up to date;• Negotiating payment terms, in accordance with the client`s needs;• Identifying all bad debts and preparing the necessary relevant documentation for the DCA;• Weekly/Monthly reports to the Credit Control Manager regarding the collection results orthe queries situation;• Participating to weekly calls with the France team, discussing the most difficult situationsand take decisions together with the other departments;• Respond promptly and completely to both client and internal inquiries; Show less



Self-Employed

• Bucharest, Romania

• Freelance Teaching

  • Sep 2011 - Jun 2018

  • Tutoring both children and adults at English and French • Preparing children for the DELF / Cambridge exams • Tutoring both children and adults at English and French • Preparing children for the DELF / Cambridge exams



Webhelp

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Feb 2011 - Nov 2016

  Within my almost 6 years of experience in Webhelp, I have been working in several customer service areas. I have also been trained in the quality of customer relations. The administrative area: • Taking outbound calls with the means of changing the customer's account details, asking for necessary documents or simply confirming account changes made by the customer service department; • Explaining monthly bills, via e-mail or telephone, regarding extra charges or different periodical discounts. The sales area: • Making commercial offers via telephone as well as promoting different services to the customer's benefit. The complaints area: • Making telephone calls in order to respond to the customers' complaints received by email and try to provide a satisfactory solution; • Evaluating previously answered requests from customers which caused their unsatisfactory feed-back and calling them inquiring about the reason of their discontent; • Responding to complaints also by e-mail; The technical area: • Providing technical support to customers regarding mobile phones and mobile phone applications Show less



Competence Call Center

• Outsourcing and Offshoring Consulting
• 500 - 600 Employee

• Customer Service Representative

  • Jun 2010 - Nov 2010

  • Providing customer support for a low cost airline company: • Solving passengers' problems regarding different payments or flight-changes they couldn't manage on the website; • Handling complaints. • Providing customer support for a low cost airline company: • Solving passengers' problems regarding different payments or flight-changes they couldn't manage on the website; • Handling complaints.