• Jun 2022 - Present

• Handling queries from pre-appointment to post-appointment phase relating to Insolvency matters.• Review Vehicle Finance and Insurance request and provide client with approval letter.• Ability to provide instantaneous training/ solutions by working between teams/ departments and solve disputes and complaints from clients.

• Sep 2020 - Jun 2022

• Attending to customer queries either through phone calls, emails or letters. • Full case administration, handling tasks that involves insolvency related matters. • Inbound/Outbound correspondence by post and email. • All complaints and SAR (Subject Access Request) should be reported to management. • Adhere to relevant Quality control/ Compliance Processes / GDPR Regulations. • Ability to handle queries from stakeholders. • Review customer`s affordability and advise them accordingly. • Ability to determine and fully explain an Income & Expenditure Review and identify any Additional Income/Windfall. • Deal with vulnerable customers and propose the most convenient payment plan. Show less

Accounting Trainee

• Mar 2019 - Aug 2020

• Daily duties include inputting entries into the accounting system used by IBL Ltd. • Assisting and working with senior accountants and manager to accomplish tasks assigned. • Ensure data accuracy by making necessary corrections and keeping records up-to-date. • Solve clients queries in a professional manner independently and working in team. • Undertaking in administrative duties. • Manage Supermarkets with constant communications from the Head Office. • Daily duties include inputting entries into the accounting system used by IBL Ltd. • Assisting and working with senior accountants and manager to accomplish tasks assigned. • Ensure data accuracy by making necessary corrections and keeping records up-to-date. • Solve clients queries in a professional manner independently and working in team. • Undertaking in administrative duties. • Manage Supermarkets with constant communications from the Head Office.