Munish Sayal ITIL v3
Resource Manager at Dakota Consulting Incorporated- Claim this Profile
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Bio
Credentials
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ITIL V3
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Experience
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Dakota Consulting Incorporated
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United States
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Information Technology & Services
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1 - 100 Employee
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Resource Manager
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Jun 2012 - Present
Held various positions within Dakota including: HR Resources Manager (current): Quality Manager; Project Manager; Corporate IT Manager and Facilities Manager • Recruitment support including sourcing activities; searching internal and external databases; network reach out to consultants and partners to fill positions. • Consultation with hiring managers on definition of requirements; screening questions; etc. for establishment of position descriptions. • Customer relationship and BD support including identification and qualification for Dakota’s supplier program in Salesforce; searches for new business opportunities within the federal government agencies. • Coordinate facility and security needs for Dakota’s headquarters space in Silver Spring. Participate in renovations and relocations as new space is acquired. • Served as a PM on individual task orders issued by US Department of Commerce (DOC)/National Institute of Standards and Technology (NIST). Task orders ranged from 3 months to a year. • Responsible for defining the Dakota quality program, developing, initiating, and implementing metrics, policies, process, and procedures in support of both new and on-going projects and initiatives. Achieving initial ISO 9001:2008 Registration. • IT manager responsible for gathering business requirements to enhance the corporate infrastructure and processes. Perform testing of applications and software to meet the needs of the customers prior to deployment; oversee resolution of internally generated Help Desk tickets submitted to the IT department.
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TDEC
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Site Manager
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May 2010 - Feb 2011
• Sole lead for a records operations team consisting of 20 staff members for the Washington District Office of The Department of Homeland Security (DHS)/ U.S. Citizen and Immigration Services (USCIS.) Enhanced the applicant record movement and tracking processes. Setup and monitored performance improvement measures for staff members based on the position descriptions. • Engaged in daily interactions with the contracting officer and various DHS officers providing solutions and customer services based on requests. • Worked with the HR department to fulfill positions based on the contract needs which included enhancing and updating position descriptions, screening and interviewing candidates.
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Self Employed
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Jan 2009 - Aug 2010
• Acquired a distressed restaurant and within a year increased the gross sales by 48%. Operated the restaurant on a daily basis which included purchasing, inventory control, marketing, HR functions, accounting and forecasting future sales goals. • Conducted all HR functions including position posting, screening, interviewing, performed background and reference checks for all applicants. • Acquired a distressed restaurant and within a year increased the gross sales by 48%. Operated the restaurant on a daily basis which included purchasing, inventory control, marketing, HR functions, accounting and forecasting future sales goals. • Conducted all HR functions including position posting, screening, interviewing, performed background and reference checks for all applicants.
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RH Delivery Services
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United States
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Consumer Services
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1 - 100 Employee
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Business Analyst/Deputy Project Manager/Task Manager
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Mar 1999 - Mar 2009
• Spearheaded project management and HR activities for a National Institutes of Health (NIH)/National Cancer Institute (NCI) project. Identified qualified health professional candidates for contract positions of data management, CRA, programmers and systems analyst. • Performed project management tasks including financials, staffing, resource allocation and projections for a staff of more than 65 people. • Developed various Microsoft Access databases based on the client requirements of data capture and reports for tracking staff resource allocation and training. Developed and performed performance improvement plans.
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Manager, Clinical Data Management Services, NIH/NCI
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Mar 1999 - Mar 2009
• Led the HR functions on the contract and minimized the turnover rate by 17%. Worked closely with various staffing firms on locating candidates based on the requirements and position descriptions of the projects. Negotiated various terms most favorable to the company and the client. Supervised and directed the activities of 60 data managers supporting 282 Phase I and Phase II clinical trials. • Instituted corrective actions and identified training and team-building needs to improve performance and communication. Oversaw workload, productivity and managed and maintained staff levels in accordance with approved project budgets. Generated weekly status reports, monthly financial reports, quarterly project reviews, and staff workload analysis summary reports for senior management and the client. • Supported IT infrastructure of the contract by developing databases and assisting in implementation of software systems.• Worked with client and vendors on the migration of data to a new web-based system. Gathered data capture requirements based on the protocols to be built in the new Oracle system. Worked closely with the programmers on testing for each phase.• Served as a liaison for the data management client and the IT team in the Change Control Board (CCB) meeting to address findings during testing and gaps from the development team. Developed and maintained deployment schedules to ensure a smooth transition.
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Harris Corporation
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United States
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Defense and Space Manufacturing
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700 & Above Employee
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Programmer II, Energy Information Administration (EIA)
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Mar 1999 - Mar 2009
Programmer II, Energy Information Administration (EIA)• Led a special task developing solutions for integrating new graphics software into the Natural Gas Annual publication process for the Energy Information Administration (EIA). This provided a greater flexibility in data quality control. • Analyzed and provided recommendations to enhance the efficiency of the process flow and the printing of annual publications. Updated systems docume
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Programmer II, NIH/NCI – Urology Oncology Branch
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Mar 1999 - Mar 2009
• Assisted in database development, programming, and hardware procurement support for the NIH/NCI Urology Branch. Evaluated and implemented new UNIX and Kodak PACS software systems that enhanced operations, and analyzed data for reporting and presentations.• Negotiated with IT vendors, saving the branch $20K on the purchase of new operating software and hardware for conferences. Provided day-to-day computer support to the staff and worked with users to determine requirements. • Created and maintained numerous software and hardware databases for the administration and nursing staff. Managed clinical trial databases and supervised patient medical files and clinical data records to ensure completeness and accuracy of data. • Retrieved clinical data for analysis and reporting purposes for the research nurses, doctors, and fellows. Worked in tangent with the biostatistician to provide data for analysis.
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Oao Corporation
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United States
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Task Manager/Help Desk Coordinator
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Sep 1998 - Mar 1999
• Managed and supervised the daily operations of a 24x7 central help desk for a World Bank contract providing telephonic support to 13,000 users in Washington, DC, and in field offices worldwide. • Supervised the activities of 20 support engineers including the engagement of all aspects of HR and resource tracking. • Analyzed and provided daily reports, charts, and monthly metrics to clients. Trained new and current staff members, scheduled staff, and ensured adequate help desk coverage. • Created an FAQ with solutions for minor Helpdesk tickets received via phone, email and chat sessions.
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The Orkand Corporation
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Washington D.C. Metro Area
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Task Manager/Project Manager/Data Quality Analyst
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Sep 1986 - Sep 1998
• Managed and led multiple tasks for the EIA Petroleum Supply Division: Systems maintenance and development (Y2K conversion of current systems); Novell networking; data analysis; electronic data transmission; and data dissemination. Supervised a staff of 23 data analysts and programmers supporting one hundred and fifty users accessing seven LANs and six mainframe systems. • Responsible for preparing work schedules and prioritizing work according to the project plan and client requirements. Prepared reports, and presented project status to higher management and the client. Prepared and distributed project plans, evaluated project/employee performance, and attended business development brainstorming meetings. • Provided system support, analyzed needs and assisted end users, programmers, analysts, computer operations, and survey operations staff with systems, procedures, and database malfunctions. Developed, tested and maintained systems compiled in Clipper (executed from a Novell LAN). Performed systems maintenance and enhancement, system analysis and problem solving, new system development and re-engineering, testing and quality control, software configuration management, electronic data management, and data analysis. Survey Manager/Senior Data Quality Analyst • Supervised a staff of six analysts collecting and analyzing three surveys for EIA for data reported to Congress on a regular basis which was used to formulate policy and support public and private sector analytical efforts. • Trained and supervised analysts and conducted performance reviews. Performed all phases of the survey life cycle, including mailing survey packages to respondents, receiving reports, performing data entry, automated editing, resolving errors through respondent contact, and following up on non-responses. Tested and implemented a new system designed to increase the efficiency of survey operations.
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Education
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2008 - 2010
Colorado Technical University
Bachelor’s Degree, Human Resources Management and Services -
1972 - 1985
Army Public High School
Business/Commerce, General
Community
