Experience

Shopa Group

• Australia
• Advertising Services
• 1 - 100 Employee

• Account Manager

  • Jun 2019 - Present

  As a docket company, Shopa Group (formerly Shopa Docket) was founded by Simon McCord in 1986 as a single retailer, Pick N Pay Hypermarket, in Brisbane, Queensland, which provided free cash register rolls in exchange for advertising space on receipts. As part of their BDM (Sales Team), I am the Account Manager for Shopa Docket since July 2019. • Generating proposal & contract forms for Business development Managers and Executives as per the rate card on appropriate category codes and get them signed/approval from clients for processing. • Digital contracts generation and processing as per the Fee Schedule. • EOI (Expression of Interest), Temporary booking space for client in Splits. • Updating payment terms, payment methods in system. • Ad (Artwork) draft and configure according to client’s email mock-up, flyers and templates samples supplied and assign them to respective artwork coordinators to have them designed. • Regular follow up with BDM’s on pending artworks and space removal before the campaign deadline. • Verify contracts before processing to check if matches with all the criteria and guidelines listings. • Follow up on pending payments. All these are currently deployed and are live under these link. https://www.shopadocket.com.au Show less



nearbuy.com

• India
• Technology, Information and Internet
• 100 - 200 Employee

• Partner Services

  • Sep 2015 - Mar 2019

  Merchant & Partner Services (F&b, Health, Spa & Saloon, Travel and Activities) I have got experience in FNB, Local and hospitality verticals (Travel & getaways) the project is all about maintenance of the customers and merchants queries and Escalations. Also, it was good opportunity to work under various verticals within the company, and got experience in handling different process. Which made me learn more about the process levels. I have done the following. • Finding solutions for the customer’s queries and issues. • Handling of escalated and supervisory calls. Making reservations, refunds, cancellation. • Email Support. • Handled merchant payments. • Partner service team & Merchant payment center desk. • Sending email reverts to both customer and merchant, as well as the team quality reports across to the Team manager. All these are currently deployed and are live under these link. https://www.nearbuy.com/ Show less



Pradot Technologies Private Limited

• United States
• 1 - 100 Employee

• Senior Reimbursement Specialist - L2

  • Jan 2012 - Jun 2015

  The process involves through medical billing, for US citizens we use to take care of providers bills which will be directly treated by physicians in us for the patients according to their medical issues. And based on insurance policy we used to work and as per insurance fee schedule amount will be paid to physicians according to the exact billed amount once the analysis done by the respective departments. The process is maintained by third party medical billing, because doctors must have perfect involvement with patients and co-operate in all kinds of issues with exact bill. • Finding errors by speaking with medical representative at insurance company. • Also finding solutions through online & IVR method. • As a caller we had all responsibilities access to upload the patient’s reports & bill patient also required providers information’s to check the claim status either denials or payment. • Assisted and helped other team during time of crises. • Received many spot appreciation & values for being pro-active in the business. • Extract reports from team for the weekly volumes and allocate work to team members. • Training and Mentoring the new member joining the team with the WOW(ways of working) Show less



Omega Healthcare Management Services

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Accounts Receivable Analyst

  • Sep 2010 - Nov 2011

  Medical billing is part of the process for United States citizens. We handle the bills of specific physicians who are treating their patients according to their medical issues throughout the country. After analyzing the exact billed amount by the respective departments, the amount will be paid to physicians in accordance with the insurance policy we used and according to the insurance fee schedule. The process is maintained by third party medical billing, because doctors must have perfect involvement with patients and co-operate in all kinds of issues with exact bill. • Finding errors by speaking with medical representative at insurance company. • Also finding solutions through online & IVR method. • As a caller we had all responsibilities access to upload the patient’s reports & bill patient also required providers information’s to check the claim status either denials or payment. • Received many spot appreciation & values for being pro-active in the business. Show less



Mphasis

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Support Officer

  • Dec 2007 - Dec 2008

  The process involves thorough scrutiny of Capital one banking for credit cards. The project is all about the maintenance of the customer’s credit cards and accounts, which includes calculation and decision making of the finance charges and interest rates, checking over the mode of the payment and timely payment requirements, imposing and reversal/waiver of the late charges regarding the late payments made by the customers. As a team we involve in collection of debts from the customers of Capital one Bank who exceed the due date for their payments. Additional roles & responsibilities: • Finding solutions for the customer’s queries and issues. • Handling of escalated and supervisory calls. • Sending reverts as well as the team quality reports across to the Team manager. Show less