Senior Manager – International Child Sponsorship & Donor Communications

• Jul 2016 - Present

Country Management: Child Sponsorship  Driver of growth and retention of child sponsorship for PLAN INTERNATIONAL in India from the first child sponsored in 1979 to the present caseload of over 60,000 sponsored children in 2019 – the largest among 79 countries where Plan International operates. Enabled PLAN INDIA’s Project Units to internalize sponsorship (with PLAN principles) as an effective mechanism for developmental interventions. Introduced decentralized sponsorship structures in PLAN to enhance and ensure quality sponsorship program and build capacities of the staff Strategic Planning and setting structures for four new Project Units in the Zone achieving growth. Developed an effective network in Plan India that promotes inter-office learning and to carry forward the mandate of Plan’s global strategic direction of Building Relationships. Facilitated the first pilot of ES4 (Enrollment System ver.4) in India.  Developed the caseload management plan for India and ensured its effective implementation. From a scattered PU operations consolidated the sponsorship distribution in a manner that best support the program priority areas. Developed and implemented standard country level policies for all sponsorship procedures and systems. Policies on phasing in and out of communities were developed with the Child Centric Community Development approach. Key Member of Global Sponsorship Team (GST); instrumental in shaping Plan International's approach to child sponsorship globally. Developed Communication Standards & Networking for Alliances & built capacities and relationships across national and international Plan offices.

Senior Sponsorship Support Manager

• 2008 - 2016

Sponsorship Support Manager

• Jul 2002 - Jun 2008

Country Child Sponsorship Caseload Management - Planning, Implementing and MonitoringCoordinate with the International Headquarters, 19 National Offices, Regional Offices and Program Unit offices with regard to Child Sponsorship business strategies and processes.Networking with other departments (Programs/strategy, Information Technology, Marketing, Finance etc.) for sharing Sponsorship related data.Implementation and monitoring of Sponsorship systems and processes and donor communications in relation to quality and timeliness.Managing/Facilitating/Coordinating County and Field level Corporate Sponsorship systemsRisk Management of Sponsorship data and systemsResponsible for Country Sponsorship policy development, implementation, monitoring and accountability for 16 Program units in India.Capacity building of Country team/Program Unit Sponsorship team/ on International Sponsorship Systems and processesRepresenting Sponsorship strategies in the Country Management Team (CMT)

Sponsorship Trainer, Zonal Sponsorship Officer ,Sponsorship Executive

• Apr 1996 - Jun 2002

1996 – 1998: Sponsorship Trainer in Plan International Country Office - responsible for 11 PUs out of 20 PUs in India with a caseload of 94,000. Responsible for training Sponsorship PU teams on Sponsorship processes and systems.1998 – 2000: Zonal Sponsorship Officer in Plan International Country Office - responsible for 8 PUs in North India. Monitoring and follow up on implementation of Sponsorship processes and communications2000 – 2002: Sponsorship Executive in Plan International Country Office - responsible for 20 PUs. Data Consolidation and Analysis and sharing with regional Office and Program Units

Administrative Assistant , Donor Service Assistant , Donor Service Officer in CASP-Plan , Mumbai

• Oct 1979 - Mar 1996

Supporting the Plan International Representative on staff recruitment for the new Program Unit - CASP Plan, Mumbai.Attending and receiving official calls, fixing meetings, filing, document typing and printing.Managing manually donor communications, donor dataManaging a team of 8 typists and assistants for timely dispatch of donor communications100% quality check of Sponsor letters and reports.Capacity building of frontline staff on donor communications. Supporting the Plan International Representative on staff recruitment for the new Program Unit - CASP Plan, Mumbai.Attending and receiving official calls, fixing meetings, filing, document typing and printing.Managing manually donor communications, donor dataManaging a team of 8 typists and assistants for timely dispatch of donor communications100% quality check of Sponsor letters and reports.Capacity building of frontline staff on donor communications.