Experience

Petroserv Limited WLL

• Qatar
• Oil and Gas
• 700 & Above Employee

• System Administrator

  • Sep 2017 - Present

  Installation, Administration and maintenance of Windows Servers, PC and Laptops.  Manage user accounts, credentials, permissions, storage allocations, and Active Directory administration.  Administration of Exchange Users and Microsoft 365 (Mail creation, Distribution group access, Mailbox export / Archive, shared mailbox, Delegation, Mobile device access, License Management)  SAP installation, configuration, and basic administration.  Managing and maintaining the file servers, Print Server, and Backups.  Monitor system performance and troubleshoot issues. Upgrade and manage hardware and software.  Installation and configuration of local area networks, Wireless, and network segments and servers, such as file servers, VPN client, and intrusion detection systems (Darktrace) for site offices.  Installation, Administration of AutoCAD, Primavera, and other application software.  Log/update/resolve/close Incident/Problem tickets (Manage Engine Service Desk Plus).  Providing a full range of Technical Support Onsite, Remotely & On Call to site users.  Performing other IT-Based duties and participating in IT projects as instructed by IT Manager.  Coordinate with contractor & ISP to install and set up networks and Internet Connection at Project site offices. Show less



(unofficial) Parsons International Co. LLC, Water & Infrastructure

• Civil Engineering
• 100 - 200 Employee

• IT Engineer/System Administrator

  • Feb 2012 - Sep 2017

   Planned and oversaw the delivery of IT Services to Parsons Phase1 Office in accordance with agreed SLAs  Successfully implemented pilot programs, such as BYOD, Parsons PC Backup and Any connect VPN, ensuring alignment of the Parsons IT Department.  Installation, Administration and maintenance of Windows Server (AD, DNS, DHCP, TCP/IP, HP MSA60 SAS bundle), Print server and Premevera6.2 with SQL Server.  Administration and Maintenances of Firewall and networks  Backup and Restoration of Data (Daily Backup, Weekly Backup and monthly Offsite Backup) using Symantec Backup Exec 12.5d with LTO-5 Tapes.  Log/update/resolve/close Incident/Problem tickets (HP_Service_Manager_09_45 _Client). Compliances with and implementation of industry standard IT operations, policies and procedures related to incident, problem, change and risk management.  Installation, configuration & setup IT equipment’s for employee use, performing & ensuring proper installation and troubleshooting of Windows based operating systems and appropriate application software including but not limited to Windows 7, Windows 10, Microsoft Office 2010/2013/2016, MS Visio/MS One note/MS Project, DWG Viewer, Adobe Acrobat DC, AutoCAD, Micro station, Synchro, etc.  Configuration of Smart Phones (IPhone, Samsung etc.), Clients PCs backup & Restoration, Re-imaging Computers/Laptops using DAD as per Parsons Standard.  Ensuring that all activities are documented and reported according to Parsons IS standards- Training the employee to create and submit OLR (Online LAN Request), CERand OER .  Remotely, On Call or In-Person providing full range of Technical Support to System users.  Creation and updating of User Profiles and configuration of MS Outlook.  Working with other support groups and vendors to provide seamless support to customers.  Maintain and managing the local IT Hardware inventory including spares.  Commissioning, relocation and decommissioning of site offices Show less



Sinohydro CP1 Project, Lusail

• Qatar

• IT Engineer

  • Apr 2008 - Jan 2012

   Installing, Managing/Rebuild, and configuration of HP Proliant DL380 G5/G7 Servers with windows 2003/2008 OS.  Installation and configuration of HP MSA60 SAS bundle.  Installation, Administration and maintenance of File Server, Print server and Premevera6.2.  Installation and Configuration of AD, DNS, DHCP and TCP/IP.  Installation and maintenance of Application Software, Printers, LAN (Switches and Wireless access Points).  Creating, Managing and maintain users, Computer and groups.  Assigning different levels of File System rights according to the management requirement.  Installing, Troubleshooting and resolving problems of Drivers, Hardware, servers and network.  Installation, updating and Administration of Symantec Antivirus Corporate edition.  Installation and maintenance of antivirus software like Kaspersky, Trend Micro, and McAfee etc. for the site office users.  Backup and Restoration of Data (Daily Backup, Weekly Backup and monthly Offsite Backup) using Symantec Backup Exec 11d and HP Storage Works Ultrium 448.  Setup and configure remote Scan for end-users from Network Printer.  Provide support and management of the operation and maintenance of KX-TDA200 Panasonic Digital Hybrid PBX System.  Handling and Maintain current, accurate inventory of Servers, Software, Computers and other IT Equipments. Show less



Sinohydro Lusail Project

• Doha Qatar

• IT Support Engineer.

  • Nov 2006 - Mar 2008

   Managing and maintain Dell Poweredge 2950 Server with windows 2003 and XP clients.  Installation, Troubleshooting and up-gradation of OS and other Software.  Administration of LAN, Windows 2003 Server, Network Printers.  Installation and Administration of File Server, Print server, DNS, DHCP and AD.  Technical Support of the System users.  Installation and maintenance of Virus removal utilities.  Daily backup and Monthly full backup.  Installation and updating of service packs and security.  Administration and Trouble shooting the connectivity issues of ADSL. Show less



AMIS COMPUTER WORLD

• India

• IT Support Engineer

  • Oct 2004 - Oct 2006

   Responsible for Managing Dell Poweredge T300 Server with windows 2003 and XP clients.  Installation, Troubleshooting and up-gradation of OS and other Software.  Implementation & maintenance of Local Area Networks.  Troubleshooting and maintenance of the hardware and networks problems.  Installation and maintenance of Virus removal utilities.  Providing full range support to users.  Attending the technical calls from clients.  Responsible for Managing Dell Poweredge T300 Server with windows 2003 and XP clients.  Installation, Troubleshooting and up-gradation of OS and other Software.  Implementation & maintenance of Local Area Networks.  Troubleshooting and maintenance of the hardware and networks problems.  Installation and maintenance of Virus removal utilities.  Providing full range support to users.  Attending the technical calls from clients.