Muneba Raza

Ecommerce Customer support at (freelancing)
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Contact Information
us****@****om
(386) 825-5501
Location
Lahore, Punjab, Pakistan, PK
Languages
  • English Native or bilingual proficiency
  • Urdu Native or bilingual proficiency

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Bio

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5.0

/5.0
/ Based on 2 ratings
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Safdar Ali

Incredible! Muneba is so talented. She communicates very well & is very patient and very helpful. She is very professional & willing to work as you wish. She makes sure her customer's satisfaction is her top priority. Highly Recommended! 💯

Sahar Khalil

i highly recommended to muneba raza . She doing great in her job . Her services are highly recommended across the Globe🌍

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Credentials

  • Advanced Social Media Strategy Training and Certification
    NS Training (SMC-PRIVATE) Limited
    Nov, 2021
    - Oct, 2024
  • Teaching English as a Foreign Language (TEFL)
    International Open Academy
    Nov, 2021
    - Oct, 2024
  • Sponsored ads certification
    Amazon advertising
    Mar, 2022
    - Oct, 2024

Experience

  • (freelancing)
    • Graphic Design
    • 400 - 500 Employee
    • Ecommerce Customer support
      • Aug 2022 - Present

      • Handled live chat system in Gorgias. • Gathered and verified all required customer information for tracking purpose • Managed the relationship with clients on phone and email • Resolved customer issues (return and negative feedback) • Creating, refunding orders on shopify. • Creating return labels • Handling accounts and managing subscriptions • Follow up orders with shipping company and client receives. • Answered an average of 60 tickets per day by addressing customer inquiries Show less

  • Upwork
    • United States
    • Software Development
    • 700 & Above Employee
    • E-commerce Virtual assistance
      • Feb 2022 - Present

      ✅Amazon and Shopify services ✅ Store management ✅ Copywriting ✅Customer support ✅ Email marketing ✅Amazon and Shopify services ✅ Store management ✅ Copywriting ✅Customer support ✅ Email marketing

  • Freelancing
    • Business English Teacher And IELTS Tutor
      • Dec 2021 - Present

      ✅Helped 50+ professionals to achieve language goal ✅ Proofreading ✅Helping students to achieve their desire level ✅Email writing ✅Teaching business english ✅ IELTS instructor ✅Helped 50+ professionals to achieve language goal ✅ Proofreading ✅Helping students to achieve their desire level ✅Email writing ✅Teaching business english ✅ IELTS instructor

  • Enablers
    • Pakistan
    • Education Management
    • 700 & Above Employee
    • Amazon Virtual assiatant
      • Jan 2022 - Jul 2022

      Amazon private label ✅Product listing ✅product sourcing ✅EBC content ✅Store management ✅ Product copywriting ✅PPC Amazon private label ✅Product listing ✅product sourcing ✅EBC content ✅Store management ✅ Product copywriting ✅PPC

  • Sola gold
    • United Arab Emirates
    • Ecommerce Specialist
      • Nov 2018 - Sep 2021

      ✅Online Store management ✅Handling Live chat system with customer ✅Managed social media account (Facebook, instagram) ✅Order fulfillment ✅Achieved customer satisfaction ✅ Customer support ✅Product listing ✅Processing, printing and packing daily orders. ✅Deal with customer issues (return and negative feedback) ✅Prepared monthly inventory statement for 1000+ items. ✅Writing social media marketing content. ✅Follow up orders with shipping company and client receives. ✅Call management ✅ Exchange and returns ✅Designing vouchers and posters. Show less

  • Singarea
    • United Arab Emirates
    • Ecommerce Assistant
      • Mar 2018 - Sep 2018

      ✅Shopify Store Management ✅Product listing and inventory handling of items on website. ✅Creating pricing and discount plan for promotional products. ✅Handling delivery management and order fulfillment procedure. ✅Managing the back-end of an e-commerce website through Shopify. ✅Handling food expiry and updating offers. ✅Providing customer service support. ✅Resolve customer support issues. ✅Handling listing issues. ✅Email marketing ✅Proofreading and editing of product listing. ✅Social Media Management ✅Customer Support via Email, Ticket Handling, Chat ✅Microsoft Office (Word, Excel,) Show less

Education

  • Bath Spa University
    Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services
    2017 - 2020
  • PPA Business School
    Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services
    2021 - 2022

Community

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