Experience

Rebotics Technology

• United Kingdom
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Orthotist & Clinical Training Manager

  • Nov 2023 - Present

  Oxfordshire, England, United Kingdom



Mersey Care NHS Foundation Trust

• United Kingdom
• Health, Wellness & Fitness
• 700 & Above Employee

• Orthotist

  • Aug 2018 - Oct 2023

  St. Helens, England, United Kingdom Working across Community, and Acute with at base, Whiston Hospital and several satellite clinics,schools and wards - Use of OPAS, Rio, Dendrite, PICS, ELMS systems - Process mapping current pathways with gap and business analysis and clinical point of contact for migration from OPAS to ELMS - Moving department physically due to building contract changes, maintaining clinics and patient requirements and needs - Projects: "How to" videos for common ward orthosis, both visual and written with the… Show more Working across Community, and Acute with at base, Whiston Hospital and several satellite clinics,schools and wards - Use of OPAS, Rio, Dendrite, PICS, ELMS systems - Process mapping current pathways with gap and business analysis and clinical point of contact for migration from OPAS to ELMS - Moving department physically due to building contract changes, maintaining clinics and patient requirements and needs - Projects: "How to" videos for common ward orthosis, both visual and written with the communications team;

• Freedom to Speak Up Guardian

  • Jun 2021 - Jun 2022

  Greater Liverpool Area - Focus on our BAME and protected groups as a Freedom to Speak up Guardian (FTSU) - Analysis of barriers and themes for BAME staff not reporting concerns regarding patient and staff safety - Working on improvement of incident reporting, follow up and analysis across various work streams relating to BAME - Working on active caseload, documenting, facilitating and closing cases brought to FTSU by bringing in senior leaders where necessary and promoting change in process - Reporting and presenting… Show more - Focus on our BAME and protected groups as a Freedom to Speak up Guardian (FTSU) - Analysis of barriers and themes for BAME staff not reporting concerns regarding patient and staff safety - Working on improvement of incident reporting, follow up and analysis across various work streams relating to BAME - Working on active caseload, documenting, facilitating and closing cases brought to FTSU by bringing in senior leaders where necessary and promoting change in process - Reporting and presenting themes and lived experience of BAME staff to Merseycare Chief Exectutive and Board Members - Facilitating and presenting several 3 day Leading Empowered Organisations training with the Operational Excellence team



Guy's and St Thomas' NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Orthotist

  • Aug 2018 - Jul 2019

  London Area, United Kingdom Working across Community, Kings College, Guys and St Thomas hospitals and several satellite clinics - Exposure early on to own clinics and taking over a locum patient case load - seeing both routine and complex patients - Working in my own clinic in two separate paediatric centres and alongside an established DFC with consultants and podiatrists - Recitification of AFO casts and working with technicians on AFO designs and specifications - Use of EPS, iPMS and Carenote IT Systems - Projects:… Show more Working across Community, Kings College, Guys and St Thomas hospitals and several satellite clinics - Exposure early on to own clinics and taking over a locum patient case load - seeing both routine and complex patients - Working in my own clinic in two separate paediatric centres and alongside an established DFC with consultants and podiatrists - Recitification of AFO casts and working with technicians on AFO designs and specifications - Use of EPS, iPMS and Carenote IT Systems - Projects: Time and flow audit on AFO rectification using a goPro camera, updating and standardising the Trusts orthotics forms for clinical use, analysing and reporting on MES/Patient Experience forms; Orthotist competency matrices Show less



Self-employed

• Director

  • Oct 2014 - Sep 2015

  London, United Kingdom



OpenSymmetry

• Business Consulting and Services
• 100 - 200 Employee

• Senior Consultant

  • Jul 2011 - Oct 2014



Elavon, Inc.

• United States
• Financial Services
• 700 & Above Employee

• Analyst and Author

  • Aug 2014 - Sep 2014

  Ireland - Analysing and documenting, via Visio , existing NA reporting and processes against EU reporting model on large customised IBM Cognos ICM implementation (SQL based) - Documenting business requirements with Use Case and Visio, to then assess and recommend effort required to reproduce EU reports on NA standards. - Converting the business requirements to technical design and documenting the design (with in order to build the EU reports - Training offshore resources via technical… Show more - Analysing and documenting, via Visio , existing NA reporting and processes against EU reporting model on large customised IBM Cognos ICM implementation (SQL based) - Documenting business requirements with Use Case and Visio, to then assess and recommend effort required to reproduce EU reports on NA standards. - Converting the business requirements to technical design and documenting the design (with in order to build the EU reports - Training offshore resources via technical documentation, pair programming, virtual meetings and peer analysis - Management of status reports, document collaboration and sign off via Sharepoint, both internally and with client Show less



Pitney Bowes

• United States
• Software Development
• 700 & Above Employee

• Analyst, Author & Developer

  • Apr 2014 - Jul 2014

  Hatfield - Delivering 2nd cycle of implementation - plan config and reporting for new and amended sales plans on IBM Cognos ICM (SQL) - Meeting with client, face to face and virtually in order to understand the intricacies of sales plans, translating them into technical design and documentation with Visio, before building and testing - delivered before scheduled deadlines as well as implementing extra bonus aspects for client - Training newer members of compensation team on the system and… Show more - Delivering 2nd cycle of implementation - plan config and reporting for new and amended sales plans on IBM Cognos ICM (SQL) - Meeting with client, face to face and virtually in order to understand the intricacies of sales plans, translating them into technical design and documentation with Visio, before building and testing - delivered before scheduled deadlines as well as implementing extra bonus aspects for client - Training newer members of compensation team on the system and processes, via user guides, walkthrough and presentations Show less



O2 (Telefónica UK)

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Analyst, Author & Developer

  • Feb 2013 - Apr 2014

  Leeds, United Kingdom - Full project lifecycle of implementing compensation system on Callidus Truecomp: 5 large channels, with multiple plans - Liaising with project team and wider business to understand and document current process and requirements, translating this into detailed design and then building and testing compensation logic - Parallel programming alongside user guides with key client contacts to facilitate training on the new system - Extensive documentation for multiple audiences (general… Show more - Full project lifecycle of implementing compensation system on Callidus Truecomp: 5 large channels, with multiple plans - Liaising with project team and wider business to understand and document current process and requirements, translating this into detailed design and then building and testing compensation logic - Parallel programming alongside user guides with key client contacts to facilitate training on the new system - Extensive documentation for multiple audiences (general user, admin, management, senior management) in order to understand the build as well as provide support for ongoing management of the system. - Subject Matter Expert in UAT- advising and contributing to documentation and training meetings/presentations - Using Sharepoint for collaboration across teams, both local and global, as well as with the client for sign off, version control and data analysis Show less



Covidien (Medtronic Minimally Invasive Therapies Group)

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Test Manager & Subject Matter Expert

  • May 2012 - May 2013

  Basingstoke - Working as Test Manager, and the client test management team, bridging the gap between Compensation system and developers with the business clients, target setting, sales hierarchies, and sales plans, for Europe - Leading discussions and analysis on issues and resolutions with European contacts and support team in Prague - Pushing business transformation and change to the client, with advice, documentation and training - Becoming the single point of contact for client when discussing… Show more - Working as Test Manager, and the client test management team, bridging the gap between Compensation system and developers with the business clients, target setting, sales hierarchies, and sales plans, for Europe - Leading discussions and analysis on issues and resolutions with European contacts and support team in Prague - Pushing business transformation and change to the client, with advice, documentation and training - Becoming the single point of contact for client when discussing the variances in processes across different European countries Show less



Getty Images

• United States
• Photography
• 700 & Above Employee

• Analyst, Author & Developer

  • Sep 2012 - Dec 2012

  Seattle - Analysing existing system and meeting virtually to assess the requirements and expectations of the compensation system. - Documenting via process flow diagrams, UML and pseudo code in order to ascertain the extent of the work required as well as enabling easy sign off by client - Building and testing new components, while keeping the client informed via document collaboration on Sharepoint and virtual meetings



Colt Technology Services

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Analyst & Developer

  • May 2012 - Aug 2012

  London, United Kingdom - Learning and understanding new IBM Cognos ICM software within a week to then immediately start building on client site - Super fast delivery of implementation (under 6 weeks vs scheduled 3 months) with concurrent testing and amendments going live well before expected release date - Detailed documentation of design and changes for ongoing support of the system



Tele2

• Sweden
• Telecommunications
• 700 & Above Employee

• Analyst, Developer, & Subject Matter Expert

  • Jul 2011 - Apr 2012

  Stockholm, Sweden - Fast ramp up (approx 1 month) on new technology and system (SQL and Callidus Truecomp), to then deep dive into a live project on site SPOC for the end of the initial phase of development and testing - Main contact for second phase delivering changes to the existing setup, as well as WebI reporting (with custom setup of data model and reports)



Procter & Gamble

• United States
• Manufacturing
• 700 & Above Employee

• Business Intelligence Reporting Subject Matter Expert (Global)

  • Apr 2010 - May 2011

  Weybridge - Gathering, analysing, and documenting requirements, standards and processes across 3 regions and 8 markets resulting in becoming the SPOC (Single Point of Contact) for data systems, processes and measures - Creating recommendation documents on best practices to drive high adoption and meet business needs - standards were aligned globally and implemented in existing and new reports. - Implementing and consolidating scorecards, creating report analysis via Excel pivot tables and… Show more - Gathering, analysing, and documenting requirements, standards and processes across 3 regions and 8 markets resulting in becoming the SPOC (Single Point of Contact) for data systems, processes and measures - Creating recommendation documents on best practices to drive high adoption and meet business needs - standards were aligned globally and implemented in existing and new reports. - Implementing and consolidating scorecards, creating report analysis via Excel pivot tables and functions to show usage and variance across markets, resulting in one consolidated scorecard used by Service Managers and Vendors, and reporting one figure to the global Service Manager and Lead teams - Liaising with Business Objects team to bridge the gap between the reporting service and technical delivery group resulting being the key contact for all migration of reports to assess feasibility and advice on the current technical setup - Liaising with global teams delivering new reporting tools and standards, prototyping xCelsius visualisations for key reports resulting in one standard visualisation being developed (prototype created in 3 days vs 1 month from developers) implemented for top reports in each market region - Presenting and engaging business and service managers on capability of business objects, resulting in all regions engaged and creating feasibility analysis to assess impact and value creation as well as creating migration plan

• Reporting Service Manager & Analyst - UK, Ireland & Nordic

  • Apr 2009 - Apr 2010

  Weybridge - Enabling business transformation to use standard data reports across functions, delivered via Access and Excel via Sharepoint. - Managing remote teams and vendors, and onboarding, training and developing both vendors and end users - Reports resulted in cost saving of ~2 FTE’s (Full Time Employee) across the business and time reduction of 30% of in meetings. - 2nd Level support for issue resolution and communication for all regional and customer business reports resulting in overall… Show more - Enabling business transformation to use standard data reports across functions, delivered via Access and Excel via Sharepoint. - Managing remote teams and vendors, and onboarding, training and developing both vendors and end users - Reports resulted in cost saving of ~2 FTE’s (Full Time Employee) across the business and time reduction of 30% of in meetings. - 2nd Level support for issue resolution and communication for all regional and customer business reports resulting in overall quality of service moving from 10% to 90% in 3 months - Created process documentation, quality checklists and non technical user guides leading to a 16% increase in satisfaction - Combined communication of several data services to single source enabling one message track from one person - Working with financial clients/users to gather requirements (elicitation, analysis, specification and validation), to then design (from conceptual to physical, with use of UML), test and deploy (from development to service), a complete customer report, regionally recognised as a key driver for planning and integral for lead meetings - Analyses of existing report portfolio and usage resulting in 50% reduction of reports and improved processing time

• UK & IRL Interactive Marketing PM & Data Gatekeeper

  • Jan 2007 - Mar 2009

  Weybridge - Technical project manager for over 20 brands online marketing, including site setup, email marketing and search engine optimisation and analytics. All projects were delivered on time and in scope with average 90% Quality of Service score - Transformed the fragmented online marketing process resulting in multiple touch points (5+) routed to one contact for requests, queries, and management of global vendors - Transformed the internal monitoring of invoice and billing for email and… Show more - Technical project manager for over 20 brands online marketing, including site setup, email marketing and search engine optimisation and analytics. All projects were delivered on time and in scope with average 90% Quality of Service score - Transformed the fragmented online marketing process resulting in multiple touch points (5+) routed to one contact for requests, queries, and management of global vendors - Transformed the internal monitoring of invoice and billing for email and database vendors resulting in zero end of year issues with vendors and transparent costs to the business/brands activity. Recognised as best in class and reapplied to other markets. - 1st level support contact for legal information on Information Security and Privacy resulting in reduction of delayed launches, and legal approval time from 5 days to 2 days - Producing non technical legal guidelines for marketing reducing number of infringements in design and process by vendors



Altera

• Software R&D Intern

  • Jun 2004 - Sep 2004

  High Wycombe - Developed solutions in Java/Eclipse development platform for continual improvement of FPGA software - Successfully designed, implemented, and tested a brand new Memory Map Viewer into existing debug platform – this allowed users to view the contents of FPGA chips as they were being programmed