Customer Success Manager

• Nov 2022 - Present

Results-driven Project Manager experienced in leading and delivering successful projects within scope, budget, and timeline. Skilled in collaborating with cross-functional teams and aligning project objectives with customer requirements and organizational goals. Adept at developing comprehensive project plans, optimizing resource allocation, and ensuring streamlined execution. Strong relationship builder with stakeholders, fostering effective communication and addressing concerns. Proven ability to resolve complex issues and drive project momentum while maintaining high customer satisfaction. Show less

Project Management Administrator

• Nov 2021 - Nov 2022

Experienced Agile Project Coordinator adept at facilitating and driving successful project outcomes through effective Scrum practices and cross-functional collaboration. Skilled in defining project scope, requirements, and deliverables while maintaining clear communication and alignment among team members. Expertise in creating and managing project documentation, facilitating agile ceremonies, and monitoring project progress. Proactively mitigates risks, acts as a liaison between development teams and stakeholders, and ensures timely project delivery. Champions a culture of continuous improvement and supports organizational agility. Committed to driving innovation and achieving exceptional results. Show less

Project Coordinator - USAID Building Economic Sustainability through Tourism Project

• Sep 2018 - Jun 2021

Results-driven Project Support Coordinator with expertise in coordinating and executing diverse projects. Proven ability to lead and manage the development and compilation of project activities, ensuring successful outcomes. Skilled in providing technical support, preparing informative materials, and managing stakeholder relationships. Proficient in contract management, overseeing deliverables, and maintaining compliance with policies and regulations. Adept at administering consultant work, delivering comprehensive reports, and coordinating administrative logistics. Committed to delivering high-quality results and contributing to project success Show less

Intern

• Feb 2018 - May 2018

Intern

• Aug 2017 - Dec 2017