Experience

OPUS IT Services Malaysia

• Malaysia
• Information Technology & Services
• 1 - 100 Employee

• Service Desk Analyst

  • Oct 2022 - Present

  Answering calls and emails from end user in regards to their login issues, Outlook. Answering calls and emails from end user in regards to their login issues, Outlook.



AINQA Health

• Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Customer Service Representative

  • Aug 2020 - Dec 2021

  Answering calls and assisting customers on inquiry via phone, and emails. Logging tickets for each call or email received. Answering calls and assisting customers on inquiry via phone, and emails. Logging tickets for each call or email received.



Portal One Sdn Bhd

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• Sr IT Executive

  • Dec 2018 - Sep 2019

  Based at the client's office to providing support & troubleshooting on desktops, laptops, printers for the client. Work with the IT security team to ensure all systems remain up to date and secure, whilst aiding in managing the E-mail Security systems. Investigate compromised accounts using audit logs, execute recovery procedure and setup enhanced security measures to prevent future intrusions. Manages IT inventories, including desktops and laptops, mobile devices, printers, projectors, video conferencing system. Assisting to prepare Point of Sales systems. Remote access to desktops and laptops, troubleshoot Outlook issues. Add and remove users from the AD Server and Exchange Server. Setup new account for new staff, configuring the systems to join domain. Installing and configuring O365. Ad-hoc tasks.



HCLTech - SAP Practice

• United Kingdom
• Business Consulting and Services
• 700 & Above Employee

• Service Desk Analyst

  • Aug 2018 - Nov 2018

  Assisting AXA staffs in Hong Kong on their login issues, Outlook issues, CISCO Anywhere Connect issues, reset password for Windows AD login, Outlook login. Assisting AXA staffs in Hong Kong on their login issues, Outlook issues, CISCO Anywhere Connect issues, reset password for Windows AD login, Outlook login.



Convergys Sdn Bhd

• Customer Experience Professional (Abbott Diabetes Care)

  • Feb 2015 - May 2018

  Handling AU/SG customers/hospitals by diagnosing the diabetes meter issues by phone and by emails.Assisting ad-hoc duties, such as performing Transaction/Quality Monitoring of calls for other agents and also assisting to clear any orders on hold, escalations.Achievements:Quarter 2 Best Agent Award (2015)

• HP-RPS Senior Technical Support

  • Sep 2009 - Jan 2015

  From September 2009 to May 2013 - DatacomConvergys took over Datacom in June 2013- Troubleshoot any problems arising from hardware or software issues through phone support.- Ensuring callbacks are performed as scheduled- Replying to escalation emails to Senior Tech callback queue- RTA- Checking OPT cases- Checking MCR ETA- Updating Deployment Plan and Helios when there is an update for any breakfix replacement for any of the assets for the stores- Check and update warranty status for all storesAchievements:Quarter 2 Best Agent Award (2012) - DatacomQuarter 4 Best Agent Award (2012) - DatacomQuarter 1 Best Agent Award (2014) - ConvergysQuarter 2 Excellence Agent Award (2014) - Convergys



Datacom SEA Sdn Bhd

• Kuala Lumpur, Malaysia

• Tier-2 Technical Support

  • Dec 2006 - Sep 2009

  Troubleshoot any issues with Microsoft Hardware/Software for ANZ/SEA region. Troubleshoot any issues with Microsoft Hardware/Software for ANZ/SEA region.



SAAG Consolidated (M) Bhd

• Petaling Jaya, Selangor

• IT System Administrator

  • Oct 2001 - Nov 2006

  Administer and maintain Microsoft Windows 2003 Server, Microsoft Exchange 2003. Monitor anti-virus software and implement required preventative measures. Collect statistical endpoint information and generate reports via SCCM. Implement network security measures. System admin for Active Directory Administer user accounts, groups and network rights. Maintain, upgrade and repair workstations as required. Install/upgrade/uninstall application software as required. General hardware, software and networking troubleshooting. Ad-hoc project duties on IT matters.