Mumtaz Yussof
Customer Success Associate at Aspire- Claim this Profile
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Bio
Vic Nair
Mumtaz has always impressed me with her ability to handle even the toughest clients effortlessly. A skill which often requires years to develop among customer service professionals, but it seemed to come perfectly naturally to her.
Firdaus Khan
A key individual that made life through uni a breeze. Taz was a team member during our final year in Uni. She was never shy in providing inputs during our group discussions and does not crack under pressure. I was impressed by her intellectuality and how efficient she was when tasked to do market research. She communicates well and always outspoked during presentations. She was clearly an asset to our team and am sure she will be an asset In any organisations she pursues in.
Vic Nair
Mumtaz has always impressed me with her ability to handle even the toughest clients effortlessly. A skill which often requires years to develop among customer service professionals, but it seemed to come perfectly naturally to her.
Firdaus Khan
A key individual that made life through uni a breeze. Taz was a team member during our final year in Uni. She was never shy in providing inputs during our group discussions and does not crack under pressure. I was impressed by her intellectuality and how efficient she was when tasked to do market research. She communicates well and always outspoked during presentations. She was clearly an asset to our team and am sure she will be an asset In any organisations she pursues in.
Vic Nair
Mumtaz has always impressed me with her ability to handle even the toughest clients effortlessly. A skill which often requires years to develop among customer service professionals, but it seemed to come perfectly naturally to her.
Firdaus Khan
A key individual that made life through uni a breeze. Taz was a team member during our final year in Uni. She was never shy in providing inputs during our group discussions and does not crack under pressure. I was impressed by her intellectuality and how efficient she was when tasked to do market research. She communicates well and always outspoked during presentations. She was clearly an asset to our team and am sure she will be an asset In any organisations she pursues in.
Vic Nair
Mumtaz has always impressed me with her ability to handle even the toughest clients effortlessly. A skill which often requires years to develop among customer service professionals, but it seemed to come perfectly naturally to her.
Firdaus Khan
A key individual that made life through uni a breeze. Taz was a team member during our final year in Uni. She was never shy in providing inputs during our group discussions and does not crack under pressure. I was impressed by her intellectuality and how efficient she was when tasked to do market research. She communicates well and always outspoked during presentations. She was clearly an asset to our team and am sure she will be an asset In any organisations she pursues in.
Credentials
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Inbound
HubSpot AcademyMar, 2022- Oct, 2024
Experience
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Aspire
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Singapore
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Financial Services
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200 - 300 Employee
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Customer Success Associate
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Nov 2021 - Present
I was appointed to drive customer growth by reaching out to low-touch clients with tech engagements. I am responsible for accelerating feature adoption through webinars and focused group discussions. My responsibilities include transforming periodic reviews into a meeting that creates business value. Additionally, I liaise with the Sales and Product Departments to provide insights to build additional products and service sales I was appointed to drive customer growth by reaching out to low-touch clients with tech engagements. I am responsible for accelerating feature adoption through webinars and focused group discussions. My responsibilities include transforming periodic reviews into a meeting that creates business value. Additionally, I liaise with the Sales and Product Departments to provide insights to build additional products and service sales
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Alliance Healthcare Group
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Singapore
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Hospitals and Health Care
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1 - 100 Employee
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Associate Manager
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Oct 2019 - Oct 2021
My responsibilities include ensuring seamless daily operations in the Contact Centre and supervising 15 direct reports, mainly based in Malaysia. I was responsible for recording the centre's statistics, user rates and performance through management reports. Noteworthy Career Highlights in this role include • Revamped the referral processes from GP to SP to deliver an 11% revenue increase • Introduced NPS (Net Promoter Score) within the inbound telephony team to assess customer satisfaction • Reduced the Contact Centre turnover rate by 50% Show less
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Hidoc Pte Ltd
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Singapore
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Hospitals and Health Care
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1 - 100 Employee
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Business Development Manager
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Mar 2019 - Oct 2019
My responsibilities include liaising with the Product and Marketing teams to develop product offerings and go-to-market strategies. I was responsible for researching the competition to identify threats and opportunities. Additionally, I promoted and sold the healthcare platform to corporate clients and healthcare providers In this role, I successfully expanded the provider network for the new startup, from only 2 doctors to 30 different Specialists My responsibilities include liaising with the Product and Marketing teams to develop product offerings and go-to-market strategies. I was responsible for researching the competition to identify threats and opportunities. Additionally, I promoted and sold the healthcare platform to corporate clients and healthcare providers In this role, I successfully expanded the provider network for the new startup, from only 2 doctors to 30 different Specialists
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Integrated Health Plans Pte Ltd (IHP)
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Singapore
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Insurance and Employee Benefit Funds
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1 - 100 Employee
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Senior Executive
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Apr 2017 - Mar 2019
My responsibilities include managing customer feedback, including investigations, correspondences with customers and staff. I was responsible for generating monthly reports, case studies and roll call slides. In this role, I successfully set up the process for referrals to Government Restructured Hospitals and grew the provider network of Specialists from 120 to 350. My responsibilities include managing customer feedback, including investigations, correspondences with customers and staff. I was responsible for generating monthly reports, case studies and roll call slides. In this role, I successfully set up the process for referrals to Government Restructured Hospitals and grew the provider network of Specialists from 120 to 350.
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StemCord Phils. Inc.
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Philippines
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Biotechnology Research
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1 - 100 Employee
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Client Relations Specialist
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Sep 2013 - Mar 2017
My responsibilities include educating parents and selling Cord Blood & Cord Stem Cells Banking services. I was responsible for leading 3 team members and to train new staff on company protocols and product information. In this role I successfully maintained robust relations with clinic nurses, doctors and decision-makers. My responsibilities include educating parents and selling Cord Blood & Cord Stem Cells Banking services. I was responsible for leading 3 team members and to train new staff on company protocols and product information. In this role I successfully maintained robust relations with clinic nurses, doctors and decision-makers.
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Emirates
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United Arab Emirates
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Airlines and Aviation
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700 & Above Employee
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Cabin Crew
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Mar 2010 - Aug 2013
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Education
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2021 - 2022
University of Sunderland
Bachelor of Arts - BA, Business Administration and Management, General -
2013 - 2014
Management Development Institute of Singapore
Advanced Diploma, Business Administration and Management, General
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