Project Manager

• Jan 2023 - Present

▪ Plan, coordinate and execute assigned research projects. ▪ Lead research team to complete projects within allotted timelines and budgets. ▪ Develop and enforce research policies and procedures. ▪ Address project issues and escalate complex issues to management. ▪ Perform day-to-day management of project team and address any team issues promptly. ▪ Assist in employee recruitment, training, performance evaluation, promotion and termination activities. ▪ Act as primary contact for client communications. ▪ Report project progress, status, and issues if any to client on regular basis. ▪ Prepare project documentations and research reports for management review. ▪ Work with management to prepare project plan, budget and schedules. ▪ Develop contract specifications and negotiate business contracts and terms with clients. ▪ Conduct team meetings to discuss about project status and issues. ▪ Monitor project progress regularly and report the same to management and customers. Show less

User Experience Researcher

• Sep 2022 - Sep 2023

Research and Evaluation Analyst

• Nov 2018 - Aug 2022

▪ Study design- I work with different team members, both from in-country and global teams, to identify research goals and draft survey tools to collect information for impact analyses and other strategic queries. ▪ Data Collection and quality control- I oversee data collection using qualitative and quantitative methods. I uphold and improve data quality standards to ensure our impact evaluation and strategic decisions to improve programs are based on accurate and up-to-date information. ▪ Data analysis- I contribute to the analysis and triangulation of qualitative and quantitative monitoring data and share findings with the country and global teams for learning and making decisions. ▪ Report writing and Recommendations- I compile M&E results to draw early and final conclusions and write reports on the progress of project implementation, and recommend corrective actions to the team members. Show less

Customer Service Manager

• Dec 2017 - 2018

• Analyzed client trends and issues, recommended solutions tailored to clients’ specific needs. • Identified cross-sell opportunities and forwarded to bankers and product partners in order to close and provide advice to the client. • Researched, and analyzed to resolve client inquiries and problems through effective interaction. • Managed client transactions timely and accurately as per existing policies and procedures. • Coordinated and followed client requests for products and services Show less

Senior Account Officer

• Dec 2012 - 2017

• Analyzed client trends and issues, recommended solutions tailored to clients’ specific needs. • Identified cross-sell opportunities and forwarded to bankers and product partners in order to close and provide advice to the client. • Researched, analyzed and interpreted to resolve client inquiries and problems through effective interaction. • Managed client transactions timely and accurately as per existing policies and procedures. • Coordinated and followed client requests for products and services Show less