Experience

New City College

• United Kingdom
• Higher Education
• 200 - 300 Employee

• Information Technology Engineer

  • Feb 2023 - Present

  Desktop support- All-round support of Windows 7-10 and Mac OSX. Using Windows Server Client and Server Machines. Including VMware. Cyber Security working with VPN switches and securing network connections using Firewalls. Command of Office products including Office 365 and cloud applications. • Network Troubleshooting and Printer Set up. Email Troubleshooting • Installation and support of Windows OS including command line & client support Implementing and administering Active Directory Domain Services (ADDS) • Server administration skills including AD user creation and editing, file permission administration and printer server management. • Configuring and managing of essential network devices. Operation of LAN and WAN. • Good understanding and application of network DNS & DHCP Principles • Network support- basic support of troubleshooting of internet and internet connections using the structure of network topologies • OSI layers to identify and actively solve network connectivity issues. • Basic support of internal networks and troubleshooting of local network and internet connections. .Implementing software and hardware resolutions to known issues raised via major incident management .Desktop builds and deployments as well as asset tracking of laptops, iPhones, and tablets .Administration of internal accounts via active directory .Administration of virtual machines via VMware and Citrix .Password resets for users and clients within the whole company .Setting up new users and leavers & assigning correct groups for existing transitioning employees .Backing up data via MS OneDrive for VIP Users .Troubleshooting escalated major incidents via ServiceNow Phone system configuration and requests Show less



PrimeGroup

• Germany

• PROPERTY LETTINGS MANAGER/ 1- 2nd LINE SUPPORT

  • Jan 2018 - Feb 2023

  Arranging check in for new tenants- Informing inventory clerks of new tenants moving in, assuring all relevant documents are ready for signature and arranging the keys for the new tenancy. Various different types of admin work- Scanning all relevant documents pertaining to each individual tenancy agreement and archiving of said relevant documents, the renaming of several documents to keep organised. Utility issues- Arranging of all change of utilities (electricity, gas, water and council tax) when tenants move in or out. Making of templates- Forms regarding issues and interests regarding a property for clients. Telephone queries- Answering all incoming telephone calls and dealing with them as appropriate. This also included doing initial maintenance logs for issues raised by tenants. Viewings- I took several clients on viewings and gave valuable information about the house and the location such as if there were any schools in the area, how far the nearest public transport is from the property. Paperwork- creating new forms for tenants, as laws change to abide by. Implementing software and hardware resolutions to known issues raised via major incident management Desktop builds and deployments as well as asset tracking of laptops, iPhones, and tablets Administration of internal accounts via active directory Administration of virtual machines via VMware and Citrix Password resets for users and clients within the whole company Setting up new users and leavers & assigning correct groups for existing transitioning employees Backing up data via MS OneDrive for VIP Users Troubleshooting escalated major incidents via Service Now Generating appointments for viewings, mortgage advisors and valuations 16. Inspecting vacant properties for future investments Carrying out inventory checks for new and old tenants Gathering the relevant contract information for new tenants Advising customers on different properties in accordance with their preference Show less



Kennedy Wilson

• United States
• Real Estate
• 200 - 300 Employee

• Service Desk Analyst

  • Jul 2020 - Feb 2022

  Desktop support- All-round support of Windows 7-10 and Mac OSX. Using Windows Server Client and Server Machines. Including VMware. Cyber Security working with VPN switches and securing network connections using Firewalls. Command of Office products including Office 365 and cloud applications. • Network Troubleshooting and Printer Set up. Email Troubleshooting • Installation and support of Windows OS including command line & client support Implementing and administering Active Directory Domain Services (ADDS) • Server administration skills including AD user creation and editing, file permission administration and printer server management. • Configuring and managing of essential network devices. Operation of LAN and WAN. • Good understanding and application of network DNS & DHCP Principles • Network support- basic support of troubleshooting of internet and internet connections using the structure of network topologies • OSI layers to identify and actively solve network connectivity issues. • Basic support of internal networks and troubleshooting of local network and internet connections. .Implementing software and hardware resolutions to known issues raised via major incident management .Desktop builds and deployments as well as asset tracking of laptops, iPhones, and tablets .Administration of internal accounts via active directory .Administration of virtual machines via VMware and Citrix .Password resets for users and clients within the whole company .Setting up new users and leavers & assigning correct groups for existing transitioning employees .Backing up data via MS OneDrive for VIP Users .Troubleshooting escalated major incidents via Service Now Show less



KPMG UK

• United Kingdom
• Accounting
• 700 & Above Employee

• Data Analyst

  • Jul 2016 - Sep 2017

  1. Analysing large data sheets 2. Recording anomalies from each sheet and informing the client 3. Correcting data discrepancies 4. Communicating regularly with clients to achieve clarity 5. Utilising formulae and filters to draw multiple points of interest from large data sets 6. Creating presentations on points of interest allowing clearer communications between the clients 1. Analysing large data sheets 2. Recording anomalies from each sheet and informing the client 3. Correcting data discrepancies 4. Communicating regularly with clients to achieve clarity 5. Utilising formulae and filters to draw multiple points of interest from large data sets 6. Creating presentations on points of interest allowing clearer communications between the clients