Mukul Joshi

Service Desk Technician at DynaLIFE Medical Labs
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Contact Information
us****@****om
(386) 825-5501
Location
Calgary, Alberta, Canada, CA

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Credentials

  • Microsoft Office 365: Administrator
    Microsoft
    Sep, 2023
    - Nov, 2024
  • AWS Cloud Practitioner Essentials
    Amazon Web Services (AWS)
    Aug, 2023
    - Nov, 2024
  • Cybersecurity Fundamentals
    IBM
    Aug, 2023
    - Nov, 2024
  • Google IT Support Specialist
    Google
    Aug, 2023
    - Nov, 2024
  • IT Security: Defense against the digital dark arts
    Google
    Aug, 2023
    - Nov, 2024
  • Operating Systems and You: Becoming a Power User
    Google
    Aug, 2023
    - Nov, 2024
  • System Administration and IT Infrastructure Services
    Google
    Aug, 2023
    - Nov, 2024
  • The Bits and Bytes of Computer Networking
    Google
    Aug, 2023
    - Nov, 2024

Experience

  • DynaLIFE Medical Labs
    • Canada
    • Hospitals and Health Care
    • 300 - 400 Employee
    • Service Desk Technician
      • Oct 2022 - Present

       Experience with Healthcare applications like EPIC, Beaker, Citrix Manager, Microsoft Office 2003- O365,VMwareServiceManager,ServiceNow,Azure ,SysAid, CRM, HCIS, MCIS,Active Directory,Problem Bench,MS Exchange,Solarwinds,Spectre,QME,Airwatch.  Triage Servicedesk requests via phone and e-mail and escalate problems (when required) to the appropriately technician.  Consistent use of IT ticketing system to open Servicedesk tickets.  Apply diagnostic utilities to aid in troubleshooting.  Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.  Perform at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.  Perform post-resolution follow-ups to help requests.  Develop help sheets and frequently asked questions lists for end users.  Build rapport and elicit problem details from help desk customers.  Inventory management including ordering, logging, tagging, tracking and records of destruction. Show less

  • Best Buy Canada
    • Canada
    • Retail
    • 700 & Above Employee
    • Computing Solutions-Sales Advisor
      • Oct 2021 - Nov 2022

      Helping Customers to deal with the daily IT needs. Also guide the customer's to make an informative decision's regarding laptop's etc. Helping customers to deal with day-to-day life IT issues with PC's. Helping Customers to deal with the daily IT needs. Also guide the customer's to make an informative decision's regarding laptop's etc. Helping customers to deal with day-to-day life IT issues with PC's.

  • Smart Solutions IT-
    • India
    • IT Help Desk Support
      • Aug 2020 - Dec 2020

      · Managed new hire process from account creation and workstatio n build through deployment and user training. · Maintained an extremely high level of customer satisfaction with a combination of technical skill and exceptional bedside manner. · Documented Help Desk process and procedure in an IT manual to bring new team members up to speed quickly. Performed regularly scheduled checks of network health, server sanity, and backup logs. Provided reports on a weekly basis. · Managed the whole Active directory based on the AWS platform. Managed the FTP site and department shares as well. · Managed the ticketing system as well. · Managed the company google calendar for the upcoming events. · Used to directly talk with the customers and solve their problems. · Maintained a high level of performance as per the company’s requirement. Show less

  • Patiala IT Technicians
    • India
    • Junior Network Administrator
      • Jul 2019 - Aug 2020

      · Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements. · Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams. · Provide IT technical support via phone, email, and chat support. · Provide PCs, MACs, workstations/laptops, servers, printers, mobile devices, modems, routers, switches, etc. with IT technical support. · End-user support for applications such as Microsoft Office, virtual desktops (Citrix, VMWare, Microsoft Azure), CRM, VPN, etc. · Computer programmers download, update, and repair · Managed IT new hire process from account creation and workstation build through deployment and user training. · Documented Help Desk process and procedure in an IT manual to bring new team members up to speed quickly. Performed regularly scheduled checks of network health, server sanity, and backup logs. Provided reports on a weekly basis. · Maintained IT equipment inventory with periodic audits and cleanup. · Maintained the traditional Microsoft Active Directory with shares, printers and home folders for the users, developed a webserver as well for the HR department. · Maintained the switches and routers as well. Show less

Education

  • Southern Alberta Institute of Technology (SAIT)
    Diploma in Information Technology, Information Technology
    2021 - 2022

Community

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