Experience

R3 Factory

• United Arab Emirates
• Telecommunications

• Founder & Managing Director

  • Mar 2018 - Present

  Repair , Renew , Reuse Repair , Renew , Reuse


Telco D DWC LLC
• Founder

  • Jan 2017 - Present


Nurture Dreamz DWC LLC

• United Arab Emirates
• Telecommunications

• Founder & CEO

  • Oct 2016 - May 2017

  At the Nurture Dreamz we have taken up the mission of incubating new businesses which we understand and also believe that it can add greater value in other’s lives. Nurture Dreamz commits to deliver from ideation to sustainable & highly profitable business model. We take up one project at a time so that we always remained FOCUSed at one thing and deliver the best solution in shortest time span. Business Building process is all about seeking, creating & building end to end visibility and shaping up strong business models meticulously. Nuture Dreamz turns Business Ideas into Reality through exceptional team and teamwork. Show less



Axiom Telecom

• United Arab Emirates
• Telecommunications
• 700 & Above Employee

• Head of Business Development

  • Oct 2012 - Jun 2016

  Under BD my role was to develop new revenue stream . Apart from having access to new resources ,BD function had to rely on existing infrastructure & team to develop new businesses. Rigorous project management, Team building ,follow-ups and above all relationship building gave life to this role and we managed to deliver few successful businesses –1) Buy Back – Buying used Mobiles from consumer and in exchange giving credit to buy another had lots of complexity involved. We'd decipher the hidden challenges and turning it around to make it self-sustainable model. Within the short of span we were able to create new team in UAE & KSA , developed online portal to manage Axiom retail trade-in program so as developed tool for trade partners to run their own programs. New mechanism successfully engaged Retail , Brand , OEM, Processing & Logistics Team to make it self-sustainable business in itself.2) Phone2 – Aim was to establish de facto brand for used Phones . Used Phones Market was already complex and it had several hidden challenges to overcome. After understanding and overcoming given challenges we were successful in establishing Phone2 as well-known used Phone Brand in the region. Team Building (Processing , Sales & Sourcing ) , Coaching, Brand Creation, Marketing campaigns, Sales channels – Retail , Distribution and online were few milestone achieved during short duration which generated healthy top line and bottom line for the business.3) Xcustoms / justswitch.com : Goal was to build destination for mobile phones and accessories personalization using all leading customization techniques. Challenge was also to gain knowledge, build team , create resources and consumer experience to become name to be reckon in the customization segment. We were successful in building team and gaining required knowledge to incorporate Laser Engraving, UV Printing, Gold Plating , Vinyl Skills , Clear Skins & Swarovski to create personalization journey. Show less

• Country Service Manager

  • Nov 2009 - Oct 2012

  Responsibilities:• Managed After-Sales-Service operations for Axiom Telecom- Saudi Arabia operations which included 12 service centers across the kingdom [ 3 Main service Centers + 3 Nokia Cares + 2 Standalone Service Points and 4 Service Points] • Supported all the sales channels i.e. Retail , Micro Distribution, Distribution & Online.• Worked through 100+ after sales service team members• Deployed global best practices i.e. ISO, TPS & EFQM• Budget Planning & Control• Strategic Planning for Saudi Service Operations• Effective KPI management• Principle Coordination like Nokia, Samsung, Blackberry, LG etc.• Inter departmental Coordination• CSI Improvement & Management• Process reengineering• Operational planning & controlKey Achievements : • Axiom Telecom after sales service was rated as best service in the kingdom by local agencies in consecutive years • Within span of 3 years , Axiom Telecom Saudi operation improved dramatically form Customers, Management, Staff & Principle perspective.• Achieved management accolades for best EFQM implementation in KSA and got award for people criteria. Show less

• Region Support Manager - After Sales Service

  • Nov 2007 - Mar 2009

  I was responsible to extend operational support to other service centers across the region.

• Project Manager

  • Oct 2006 - Oct 2007

  Responsibilities :• Replying to RFP and being part of Tender Submission Process• Project lead to set-up Level 3 Repair Factory for Nokia India• Searching suitable property meeting technical and management requirement • Completing Leasing formalities• Coordinating with Nokia & Future Group management• Manpower Selection and Recruitment• Overseeing fit out and construction• Setting up inter departmental system and process• Implementing service ERP• Overseeing Training & Roll out• Administering Management team selection process and handoverKey Achievements :• Completed project in record time period of seven months • Rated as one of the Global-Best by Nokia Management• Achieved best performance indexes within few months of operations Show less

• Regional Operations Executive

  • Oct 2005 - Oct 2006

  Responsibilities-• To support regional After Sales Service operations of UAE & KSA this included 20+ Service Centers.• Extended assistance and coaching to respective country service managers• Operational & Budget planning• Data Analysis• ISO certification & compliance• Training and Coaching• Development Processes and evolving MIS• Bench marking study• Implemented global best practices like ISO, SPC, 5-S, TPSKey Achievements -• ISO Certification for UAE based service centers • Positive turn around in Customer satisfaction level of Saudi Customers Show less



Service City

• Denmark
• Consumer Services
• 1 - 100 Employee

• Operations Supervisor

  • Nov 2003 - Aug 2005

  Responsibilities-• Managing day to day operations of Nokia repair factory• Manpower planning & budgeting• Coordination with principles• Coordination with B2B customers of MEA region• KPI management• Operational planning Inbound and outbound• Inventory planning• Internal Certified lead Auditor• Quality specialist - implementing global best practices.Key Achievements - • Achieved ISO certification for SC within record time period • Pioneer implementation of TPS [ 5-S, Kaizen etc.] • Service City achieved Global Top ratings from Nokia due to high quality and performance standards Show less

• Quality Analyst

  • Oct 2003 - Nov 2003

  Responsibilities- • To carry out quality testing of Nokia GSM Mobile Handsets using R&S CMU & other testing equipment;• Carrying out Value Stream Mapping for Service Flow• Assisted and supervised Pre-Test and Quality section• Service Process review & updates• Quality Tool implementationKey Achievements - • Implemented Kaizen & 5-S Best practice• Carried out value stream mapping for service process flow



Havells India Ltd

• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Production Line Incharge - Electrical & Electronics Energy Meter

  • Mar 2002 - Dec 2002

  Responsibilities - • Responsible for assembly line in Electrical and Electronics Energy Meter manufacturing company • Supervised Energy meter testing line • Developed SOPs, Work Instructions for Testing, R&D and Assembly line • ISO implementation • Implementation of quality tools like TPS,5-S,Kaizen & Six Sigma • Perform internal audits ISO & 5-S • Leading team of 50 technicians in Rework Like Key Achievements - • Work Instructions and SOP got updates within record time • Contributed in getting ISO 9001 for an organization • Achieved best employee award Show less