Experience

Ajman Markets Cooperative Society

• United Arab Emirates
• Retail
• 1 - 100 Employee

• Retail Hypermarket Manager

  • Sep 2021 - Present

  Ajman, United Arab Emirates • Handling new store opening layout, operational plan and execution along with aligning retail supportive system to operational requirements. Collaborating with the Operations Manager, Finance Manager, Project Leader, IT Manager, and Human Resources department. Conducting weekly and monthly meetings with all Branch Section Manager and Department Supervisors to analyze branch performance and provide guidance to keep the business on track. • By attaining regional targets, I engaged with… Show more • Handling new store opening layout, operational plan and execution along with aligning retail supportive system to operational requirements. Collaborating with the Operations Manager, Finance Manager, Project Leader, IT Manager, and Human Resources department. Conducting weekly and monthly meetings with all Branch Section Manager and Department Supervisors to analyze branch performance and provide guidance to keep the business on track. • By attaining regional targets, I engaged with top executives to drive sales leaders and branch Section Managers / Supervisor to maximize profitability, customer relations, and satisfaction. Regularly visited the store department to analyze the situation and make recommendations & excitation. • Supporting recruitment efforts by evaluating each potential employee and placing them in the most appropriate location. Being a part of a team that conducts international recruitment. • Directly accountable for the proper operations of the outlet, Department Mangers, and service standards. Overseeing all aspects of retail activities, including operational processes and procedures. • Leading / Supporting a team of 3 large stores in Ajman with 900 employees in a fast-paced work environment. Managing the HACCAP-certified store's operations by ensuring food safety precautions and proper food handling procedures.  Strategizing and executing with many departments to reach new objectives using cutting-edge marketing tactics. Putting in place numerous operational policies and processes to make employees' jobs easier.  Driven the firm with inspired leadership and motivation. Developed positive organizational culture to support business's environment. Regular inspections of food safety and hygiene standards  Applying techniques to improve Stock availability within optimum level of inventory, while continuously monitoring operational costs. Forecasting profits and researching the market's climate and competitiveness. Show less



Nesto Hypermarket Saudi Arabia نستو هايبر ماركت السعودية

• Saudi Arabia
• Retail
• 100 - 200 Employee

• Retail Hypermarket Manager

  • Jul 2020 - Sep 2021

  Dubai, United Arab Emirates  Took part in recruiting, setting the brand policies, SOPs, and successfully opened two new 36,000 Sq. feet stores in Dubai after a brand training in Nesto Hypermarket headquarters in UAE.  Won a brand award for opening Nesto Hypermarket store 10 days ahead of the planned time.  Achieving highest sales among more than 86 Nesto Hypermarket store worldwide.  Achieving 10% increase over store planned budgets for two consecutive month.  Retaining staff through motivation and… Show more  Took part in recruiting, setting the brand policies, SOPs, and successfully opened two new 36,000 Sq. feet stores in Dubai after a brand training in Nesto Hypermarket headquarters in UAE.  Won a brand award for opening Nesto Hypermarket store 10 days ahead of the planned time.  Achieving highest sales among more than 86 Nesto Hypermarket store worldwide.  Achieving 10% increase over store planned budgets for two consecutive month.  Retaining staff through motivation and working on setting development plans for each team member.  Scoring 60% NPS.  Ensures the stock is effectively measured and controlled and manages order placement/requisitioning activities in order to maximize sales and meet stock performance objectives.  Prepares management information reports on store performance in order to ensure that the brand manager has the relevant information needed to support operational decision-making.  Being solely responsible for the store’s targets and KPI’s, CS Ling, all store training and customer service.  Daily motivational responsibilities of setting up the coaching message, daily team briefs and store/segment targets.  Organizing and Planning new floor sets with the Operation Manager and using my customer knowledge to produce the best store layout based on commercial reports for our customer profile.  Setting Targets and Action plans for all new launches and promotions within the store, to drive the associates.  Training all Associates across the store on New products, SHOPPIE and company standards.  Conducting yearly appraisals, monitoring associate performance.  Retaining staff by improving and developing using PIP's, PDP's and company 'Grow with Us' scheme  Conducting Weekly and monthly meetings with meeting with my team, to set expectations and to highlight achievements and opportunities within the store. Show less



W Mart Supermarket

• United Arab Emirates
• Retail Groceries
• 1 - 100 Employee

• Retail Manager

  • May 2015 - Jun 2020

  United Arab Emirates  Report occurring operational issues and handle customer complaints in in a timely  manner, suggest solutions or escalate them as appropriate in order to ensure operational effectiveness and customer satisfaction.  Handle or assist the Shop Manager in handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products.  Supervise the Opening process of the shop in order to ensure that all set procedures regarding… Show more  Report occurring operational issues and handle customer complaints in in a timely  manner, suggest solutions or escalate them as appropriate in order to ensure operational effectiveness and customer satisfaction.  Handle or assist the Shop Manager in handling the maintenance of inventories and placement of product orders to ensure effective stock management and availability of products.  Supervise the Opening process of the shop in order to ensure that all set procedures regarding petty cash, reporting, systems, etc. are respected.  Increased store sales above target each quarter by analyzing daily sales and creating action plans to achieve.  Being solely responsible for the store’s targets and KPI’s, CS Ling, all store training and customer service.  Daily motivational responsibilities of setting up the coaching message, daily team briefs and store/segment targets.  Organizing and Planning new floor sets with the VM Manager and using my customer knowledge to produce the best store layout based on commercial reports for our customer profile.  Setting Targets and Action plans for all new launches and promotions within the store, to drive the associates.  Training all Associates across the store on New products, SHOPPIE and company standards.  Conducting yearly appraisals, monitoring associate performance.  Retaining staff by improving and developing using PIP's, PDP's and company 'Grow with Us' scheme  Conducting Weekly and monthly meetings with meeting with my team, to set expectations and to highlight achievements and opportunities within the store. Show less



Spinneys Dubai LLC

• United Arab Emirates
• Retail
• 700 & Above Employee

• Retail Store Manager

  • Sep 2009 - Apr 2015

  Dubai, United Arab Emirates  Create, implemented and established business strategies, and processes to achieve objectives for smooth operations and commercial and E- commerce development.  Created regulations that support the culture and mission of the business and control the company's day-to-day operations and the activities of the executives (IT, Marketing, Sales, and Finance etc.)  Following a process of performance evaluation and making changes and corrections as needed, introduced succession… Show more  Create, implemented and established business strategies, and processes to achieve objectives for smooth operations and commercial and E- commerce development.  Created regulations that support the culture and mission of the business and control the company's day-to-day operations and the activities of the executives (IT, Marketing, Sales, and Finance etc.)  Following a process of performance evaluation and making changes and corrections as needed, introduced succession planning with the help of HR, created growth culture within the organization to identify potential candidates for next positions.  Developed retail SOP’s as per business need with the help of internal audit, loss and prevention, finance and commercial.  Strategizing and executing with many departments to reach new objectives using cutting-edge marketing tactics. Putting in place numerous operational policies and processes to make employees' jobs easier.  Driven the branch business with inspired leadership and motivation. Developed positive organizational culture to support the business’s environment. Regular inspections of food safety and hygiene standards  Introduced Employee Training center with effective career growth by introducing “Succession planning”.  Supporting recruitment efforts by evaluating each potential employee and placing them in the most appropriate location. Being a part of a team that conducts internal recruitment.  Applying techniques to improve Stock availability within optimum level of inventory, while continuously monitoring operational costs. Forecasting profits and researching the market's climate and competitiveness. Show less



Spinneys Dubai LLC

• United Arab Emirates
• Retail
• 700 & Above Employee

• Administration, HR Assistant & Accounts

  • Apr 2006 - Mar 2009

  Dubai, United Arab Emirates  Maintain employee database & update master data, passport details, visa & labor card details, etc.  Handle employees’ personal file and other records (leave records, loan payment details, etc.).  Inputs new applicant information into database, Prepare file & assign employee no. for new joiners.  Enter attendance, time reports & over time hours into database as received from Site Supervisor.  Handle leave monitoring and updating leave report in the database.  Approve… Show more  Maintain employee database & update master data, passport details, visa & labor card details, etc.  Handle employees’ personal file and other records (leave records, loan payment details, etc.).  Inputs new applicant information into database, Prepare file & assign employee no. for new joiners.  Enter attendance, time reports & over time hours into database as received from Site Supervisor.  Handle leave monitoring and updating leave report in the database.  Approve leave as per company policy and attach copy of the leave application in employee file.  Calculate monthly salary for all employees according to attendance report and OT sheet.  Coordinating with finance department to arrange salary advances for new joiners.  Preparation of monthly budgets for the departments.  Department Markdown breakage / wastage and shrinkage report.  Negative stock and Negative margin report.  Availability of top selling and non-moving lines.  Controllable costs exceeding budgeted values.  Stock holding by each department.  Daily monitoring of the Cash office and safe money handling.  Cash and cheque deposits to bank on daily basis.  Safe check every day opening and closing of the business.  Handle accounts payables and creditors’/suppliers’ ledger

• Retail Visual Merchandiser

  • Aug 2004 - Apr 2006

   Planning product ranges and preparing sales and stock plans in conjunction with buyers;  Liaising with buyers, analysts, stores, suppliers and distributors;  Maintaining a comprehensive library of appropriate data;  Working closely with visual display staff and department heads to decide how goods should be displayed to maximize customer interest and sales;  Producing layout plans for stores, sometimes called 'statements';  Forecasting profits and sales, and optimizing the… Show more  Planning product ranges and preparing sales and stock plans in conjunction with buyers;  Liaising with buyers, analysts, stores, suppliers and distributors;  Maintaining a comprehensive library of appropriate data;  Working closely with visual display staff and department heads to decide how goods should be displayed to maximize customer interest and sales;  Producing layout plans for stores, sometimes called 'statements';  Forecasting profits and sales, and optimizing the sales volume and profitability of designated product areas;  Controlling stock levels based on forecasts for the season;  Maintaining awareness of competitors' performance;  Monitoring slow sellers and taking action to reduce prices or set promotions as necessary;  Gathering information on customers' reactions to products;  Analyzing previous season's sales and reporting on the current season's lines;  Accompanying buyers on visits to manufacturers to appreciate production processes;  Meeting with suppliers and managing the distribution of stock, by negotiating cost prices, ordering stock, agreeing timescales and delivery dates, and completing the necessary paperwork;  Managing, training and supervising junior staff.