Mukhtar Safdari - BBA, DBA, DIA, HRM
Executive Corporate Sales at Roshan (TELECOM DEVELOPMENT COMPANY AFGHANISTAN)- Claim this Profile
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English -
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Dari -
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Pashtu -
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Urdu -
Topline Score
Bio
Credentials
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DBA,DIA,HRM,
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Experience
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Roshan (TELECOM DEVELOPMENT COMPANY AFGHANISTAN)
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Afghanistan
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Telecommunications
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700 & Above Employee
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Executive Corporate Sales
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Sep 2023 - Present
working and going ahead working and going ahead
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Etisalat Afghanistan
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Kabul, Afghanistan
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Customer Support Analyst
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Jan 2018 - Present
• Customers Complaint Handling (Quality and Quantity) • Complaints Follow up and Call Back (Quantity and Quality) • Timeout Complaints (Internal and External) • Adherence and Absentees • Knowledge of Product and Services • Time Management - Ability to Work under Pressure and Against Tight Schedules • Good Teamwork Skills • Quantity and Effectiveness of complaints • Commercial - Customer Complaints Handling and Resolution Skills • Troubleshooting, Training, Reporting • Complaint Handling, Damaged VC, Data Bundle (Quality and Quantity) Show less
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Masterminds Digital Agency
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Kabul, Afghanistan
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Project Manager
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Jul 2017 - Jul 2018
• Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects • Ensure that all projects are delivered on-time, within scope and within budget • Ensure resource availability and allocation • Develop a detailed project plan to monitor and track progress • Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques • Report and escalate to management as needed • Perform risk management to minimize potential risks • Create and maintain comprehensive project documentation • Delegate project tasks based on junior staff members' individual strengths, skill sets, and experience levels • Track project performance, specifically to analyze the successful completion of short and long-term goals • Develop comprehensive project plans to be shared with clients as well as other staff members • Use and continually develop leadership skills • Attend conferences and training as required to maintain proficiency • Perform other related duties as assigned Show less
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Arya Ertebat Institute
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Kabul, Afghanistan
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Social & Training Manager
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Jul 2016 - Jul 2017
• Identify and assess future and current training needs through job • analysis, career paths, annual performance appraisals and consultation • with line managers • Draw an overall or individualized training and development plan that • addresses needs and expectations • Deploy a wide variety of training methods • Conduct effective induction and orientation sessions • Monitor and evaluate training program’s effectiveness, success and ROI • periodically and report on them • Manage training budget • Provide opportunities for ongoing development • Resolve any specific problems and tailor training programs as necessary • Maintain a keen understanding of training trends, developments and best • practices Show less
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NETLINKS
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Afghanistan
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IT Services and IT Consulting
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1 - 100 Employee
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Training Assistant
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Dec 2015 - Jun 2016
Train The Trainee Initial Course (MOD & MOI project) Teaching and Learning Resources Assessing, Learner Performance Evaluating Teaching and Learning Course Development Train The Trainee Initial Course (MOD & MOI project) Teaching and Learning Resources Assessing, Learner Performance Evaluating Teaching and Learning Course Development
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Barche Academy Center
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Kabul, Afghanistan
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English Lecturer
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Jan 2014 - Dec 2015
Created Instructional Resources for the use of classroom Created positive educational Climate. Integrated competencies, goals, objectives in to lesson Plans. Developed professional Relationships among students. Instructed advanced grammar Created Instructional Resources for the use of classroom Created positive educational Climate. Integrated competencies, goals, objectives in to lesson Plans. Developed professional Relationships among students. Instructed advanced grammar
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Danish Educational Center
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Peshawar District, Khyber Pakhtunkhwa, Pakistan
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Manager
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Mar 2012 - Mar 2013
Creating regular opportunities for teachers to share, reflect and improve on classroom practice. Developing English to be an example of excellence to others within and beyond the institute. Ensuring all staff follow the expectations of the institute and maintain the highest professional standards at all times. Creating regular opportunities for teachers to share, reflect and improve on classroom practice. Developing English to be an example of excellence to others within and beyond the institute. Ensuring all staff follow the expectations of the institute and maintain the highest professional standards at all times.
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Danish Educational Center
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Peshawar District, Khyber Pakhtunkhwa, Pakistan
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English Lecturer
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Jan 2009 - Mar 2012
Teach students reading comprehension, writing skills, critical thinking and analysis. Was responsible for designing and teaching lesson plans. Keeping track of student’s performance. Grading student’s works. Teach students reading comprehension, writing skills, critical thinking and analysis. Was responsible for designing and teaching lesson plans. Keeping track of student’s performance. Grading student’s works.
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Education
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2014 - 2017
Peshgam Institute for Higher Education
Bachelor of Business Administration - BBA, Business Administration and Management, General -
2011 - 2011
Datamatix Institute of IT & Management Science
DIA Diploma, Accounting and Finance -
2010 - 2010
Datamatix Institute of IT & Management Science
HRM Diploma, Human Resources Management/Personnel Administration, General -
2009 - 2010
Datamatix Institute Of IT & Management Science
DBA, Business Administration
Community
