Experience

Laas Group

• Somalia
• Food & Beverages
• 1 - 100 Employee

• Group IT Manager

  • Feb 2021 - Present

  Somaliland Develop and implement all IT policies and procedures in comply with ISO 27001, including those for architecture, security, disaster recovery, standards, purchasing, and service provision. Oversee all IT operations. Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies. Manage IT projects and deliver within the desired timeframe. Maintain professional and technical… Show more Develop and implement all IT policies and procedures in comply with ISO 27001, including those for architecture, security, disaster recovery, standards, purchasing, and service provision. Oversee all IT operations. Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies. Manage IT projects and deliver within the desired timeframe. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Manage information security systems by implementing information security controls with the right technology complying with ISO 27001 standard. Maintain staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities. Accomplish financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action. Manage IT projects and develop information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements. Build Business Resilience Framework with Coca Cola cyber security lead.

• Senior Support Engineer

  • Nov 2017 - Feb 2021

  Hargeisa District, Woqooyi Galbeed, Somalia Design, setup, maintain, and monitor network. Troubleshoot, maintain, purchase and manage IT assets (Printers, PC, Servers, Mini PC, Multi-function printer, indoor LCD Screen, Outdoor LED Screen, Scanners). Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Prepare accurate and timely reports. Ensure proper recording and… Show more Design, setup, maintain, and monitor network. Troubleshoot, maintain, purchase and manage IT assets (Printers, PC, Servers, Mini PC, Multi-function printer, indoor LCD Screen, Outdoor LED Screen, Scanners). Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Prepare accurate and timely reports. Ensure proper recording and closure of all issues. Setup network attached storage and perform periodic backups. Resolve, record and analyze incidents (network, security, breakdowns). Work closely with DStv and DHL IT expert to maintain their systems.



Infinite Technology

• Ireland
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Support Engineer and Supervisor

  • Feb 2015 - Nov 2017

  Hargeisa District, Woqooyi Galbeed, Somalia Maximize network up time. Troubleshoot, maintain, purchase and manage IT assets (Printers, PC, Servers, Mini PC, Multi-function printer, indoor LCD Screen, Outdoor LED Screen, Scanners). Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Prepare accurate and timely reports. Ensure proper recording and closure of all issues.



Milgo Multimedia

• Technical Manager

  • Nov 2013 - Jan 2015

  Hargeisa District, Woqooyi Galbeed, Somalia Managing a team of technical staff. Strengthening the IT infrastructure through to implementing new technologies. Responsible for hardware and software installation, maintenance and repair. Performing routine audits of systems and software. Manage the IT budgets and expenditure on hardware and software. Manage IT projects and deliver within desired timeframe. Developing & maintaining the company IT systems, software and databases. Recommending… Show more Managing a team of technical staff. Strengthening the IT infrastructure through to implementing new technologies. Responsible for hardware and software installation, maintenance and repair. Performing routine audits of systems and software. Manage the IT budgets and expenditure on hardware and software. Manage IT projects and deliver within desired timeframe. Developing & maintaining the company IT systems, software and databases. Recommending and implementing improvements and efficiencies. Procurement of IT hardware, software and maintenance products & services. Responsible for the recruitment and training of new staff. Maintaining documentation of changes regarding users, functions & systems.

• Milgo TV Manager

  • Jun 2013 - Oct 2013

  Hargeisa District, Woqooyi Galbeed, Somalia Managing staff, preparing work schedules and assigning specific duties. Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary. Oversee activities directly related to making products or providing services. Determining staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. Reviewing financial statements… Show more Managing staff, preparing work schedules and assigning specific duties. Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary. Oversee activities directly related to making products or providing services. Determining staffing requirements, and interview, hire and train new employees, or oversee those personnel processes. Reviewing financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Directing and coordinating organization's financial and budget activities to fund operations, maximize investments, and increase efficiency. Planning and directing activities such as sales promotions, coordinating with other department heads as required. Directing and coordinating activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

• Acting General Manager

  • Sep 2013 - Sep 2013



Milgo Multimedia

• Digital Signage Technician

  • Jun 2012 - May 2013

  Hargeisa District, Woqooyi Galbeed, Somalia Continually and effectively monitor and maintain the Content Management System (CMS) to ensure all digital signage content is broadcast as per established schedules. Oversee the uninterrupted operation of the digital signage network and screens. Maximizing screens network performance by monitoring performance, troubleshooting network problems and outages, and securing network system by establishing and enforcing policies, and defining and monitoring access. Remote… Show more Continually and effectively monitor and maintain the Content Management System (CMS) to ensure all digital signage content is broadcast as per established schedules. Oversee the uninterrupted operation of the digital signage network and screens. Maximizing screens network performance by monitoring performance, troubleshooting network problems and outages, and securing network system by establishing and enforcing policies, and defining and monitoring access. Remote troubleshooting and fault finding if issues occurs. Ensuring that technical requisitions for maintenance and/or spare parts for digital screens and/or equipment are always opened in a timely manner. Keeping accurate and up to date handover notes and future digital signage schedules. Repairing/maintaining digital signage system, indoor and outdoor screen hardware and software. Setup multi-screen video wall.

• TV Broadcast Technician

  • Dec 2011 - Jun 2012

  Hargeisa District, Woqooyi Galbeed, Somalia Analyzing and rectifying technical faults on equipment and systems. Minimizing loss of service at times of equipment failure by rapidly identifying and implementing alternative methods of service provision. Repairing hardware, software and other broadcast technology systems. Developing and using awareness of best practice in health and safety for the workplace. Interpreting and implementing instructions and requests from directors and other… Show more Analyzing and rectifying technical faults on equipment and systems. Minimizing loss of service at times of equipment failure by rapidly identifying and implementing alternative methods of service provision. Repairing hardware, software and other broadcast technology systems. Developing and using awareness of best practice in health and safety for the workplace. Interpreting and implementing instructions and requests from directors and other colleagues. Communicating effectively with members of the team and other colleagues. Keeping up to date with the industry by building and maintaining a network of contacts.