Experience

Epicenter Technologies Pvt. Ltd

• Operations Manager

  • Nov 2018 - Mar 2020

  Mumbai, Maharashtra, India Managed Banking Customer Retention multiple programs for Fortune 100 client with total ~350 span of control.



Advantmed

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Operations Manager

  • Oct 2017 - Apr 2018

  Santa Ana, California Role : Operations Manager Managing US Healthcare multiple projects from 3 countries with reporting span from India, California - United States, Manilla - Philippines. Responsible for project delivery. Client relations. MIS insightful report delivery. Leading quality team as well for healthcare projects.



Credence Resource Management, LLC

• Assistant Manager

  • Feb 2016 - Sep 2017

  Pune, Maharashtra, India



People Interactive (I) Pvt. Ltd

• Assistant Manager

  • Feb 2015 - Feb 2016

  Mumbai Area, India Responsible for entire customer service unit / customer facing team Ensure SLAs are met for all the domains ( Inbound, Chat, E-mail, Site Matrix) Performance Management. MIS Reports accuracy. Timely interaction with internal and external customers. Right skillset hiring. Strategic planning month on month. Monthly TL review MIS Report Analysis on contact deflation and improve FCR.



SLK Global

• United Arab Emirates
• International Trade and Development
• 1 - 100 Employee

• Senior Team Leader

  • Feb 2012 - Feb 2015

  Pune & Kolhapur Was managing US Mortgage Lending Process with approx 250 reporting span.