Live Operations Engineer

• May 2022 - Present

NOC Systems Administrator

• Nov 2020 - Jul 2022

NOC Analyst

• Dec 2019 - Sep 2020

● Monitored over 2,000 servers and hundreds of network devices such as Cisco and Juniper equipment ● work/troubleshoot over 200 DNS resolution nodes to maintain 100% up-time SLA ● Managed over 1,000 virtual machines via VMware vSphere for troubleshooting and direct root access to decrease incident time to repair. ● Maintained Redhat/CentOS servers by performing routine patches, security updates, and OS upgrades to keep servers up to best security standards ● Improved overall team performance and decreased on-boarding time for new teammates by writing new knowledge base articles and improving existing ones. ● Responsible for Tier I/II investigation and resolution of circuit and equipment outages along with network issues. Handle initial triage of network issues and escalate/coordinate with Tier III personnel as necessary ● Collaborated with Internal groups (Systems Engineering, Network Engineering, Security Engineering, Application Developers, and Customer Support) to ensure quick resolutions to avoid breaking SLA’s ● DDOS analysis and mitigation with Kentik and Checking DNS query drop on CLI ● Responsible for leading internal communications with SME’s for quick resolutions on ongoing issues Show less

CAP Team

• Apr 2018 - Nov 2019

Assistant System Administrator

• Mar 2015 - Jan 2016

■ Completed daily tasks independently and with very little supervision ■ Managed the creation and maintenance of web servers on the AWS cloud platform ■ Used NGINX to efficiently host and secure web applications through Virtual Hosts and Reverse SSL Proxy ■ Worked on WebRTC applications which resulted in increased site traffic ■ Devised various Bash Scripts to streamline application operations ■ Created and maintained company technical documentation using Github Pages to foster collaboration and sharing of knowledge ■ Identified and documented software defects to help team to create more robust software and find end-user impacting issues early in the project lifecycle Show less

Passenger Service Agent

• Apr 2014 - Oct 2014

■ Inspect and verify passenger documentation ■ Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations ■ Manage passenger baggage processing including handling and fee calculation if applic- able ■ Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance ■ Direct passengers through Customs, Immigration, and Quarantine, as required ■ Make public address announcements as required ■ Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival ■ Comply with all federal, state, municipal, airport authority and carrier security require- ments and Swissport SOPs and policies ■ Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ticketing software ■ Produce all required, work-related documentation ■ Marshall in Aircrafts and/or Wing walk aircrafts to gate Show less

Wireless Sales Consultant

• Dec 2012 - Dec 2013

■ Assisted customers with selection of cell phone based on their needs and preferences.■ Assisted customers troubleshoot cell phone problems.■ Ticketed, arranged, and displayed merchandise to promote sales.■ Kept updated with current sales and promotions, policies regarding payment and exchanges, andsecurity practices.■ Assisted customers with selection of mp3 hardware and headphones based on their needs andpreferences.■ Operated cash register and processed payments.■ Responsible for the sales of add-ones such as headphones, screens shields, wall chargers, carchargers, and Best Buy’s Geek Squad Protection Insurance plan.■ Responsible for activation and equipment change of AT&T, AT&T go, Boost, Verizon, VerizonPrepaid, Virgin Mobile, and Sprint cell phones. Show less

MP3 Sales Consultant

• Oct 2012 - Dec 2013

■ Assisted customers with selection of mp3 hardware and headphones based on their needs andpreferences■ Operated cash registers and processed payments■ Responsible for the sales of add-ons such as headphones, screen shields, wall chargers, carchargers, and Best Buy’s Geek Squad Protection Insurance plan■ Kept updated with current sales and promotions, policies regarding payment and exchanges, andsecurity practices