Systems Engineer

• Oct 2014 - Present

Infrastructure Engineer

• Dec 2010 - Oct 2014

• Supporting and maintaining existing infrastructure• Supporting regular software releases• Business As Usual (BAU) work• Main contact point for any network infrastructure faults and changes• Managing 3rd party service providers• Configuring Radius server for the authentication of users of the Wireless network• Supporting and maintaining the Wireless infrastructure• Acting as an “on call” engineer providing support for Luton Airport core operational systems during out-of-working-hours.• Maintain up to date documentation on various networking procedures and specifications, networking diagrams and disaster recovery plans• Administer user accounts, permissions and passwords for files shares, SQL server, mail server, proxy server and other network resources access• Monitor, maintain, review and enhance networking performance and security• Provide training, assistance and help with hardware and software usage for end-users, desktop support and other personal• Assisting technical team with more complex questions on network access and security• Administrating Firewall for third party and VPN users• Managing the Service Desk team in resolving and improving user experience

Senior I.T Technical Support Engineer

• Jun 2008 - Dec 2010

Provided 2nd line technical support to the IT Service DeskBlackberry Enterprise Server AdministratorActive Directory 2003 and Exchange 2003 AdministrationWindows XP deployment to 500+ users.Technical lead in network rollout project VOIP deployment to 500+ users VOIP – Configure and install Mitel IP telephone handsetsSoftware / patches deployment using Dell KACE ManagementTroubleshoot multi layer network faultsManage telephone PABX mainframe and patching into site cabling infrastructure.Working to the ITIL framework

Junior IT Support Analyst

• Nov 2007 - Jun 2008

Provide 1st line support for all airport and third party customersActive Directory administrationProvided day to day administration of the LAN faultsMaintain Multifunctional Print DevicesEscalate and manage third party faults Build and test PC’s and servers in test lab before deployment in live environmentProduce training manualsOut of hours callout cover

Market Research

• 2000 - 2002