Business Development Executive

• Mar 2023 - Present

- Identifying and pursuing new business opportunities through market research, networking and prospecting.-Building and maintaining relationships with potential and existing customers to understand their needs and provide tailored solutions. -Conducting sales presentations and product demonstrations to prospective clients. -Negotiating and closing sales deals to meet or exceed sales targets -Collaborating with internal teams such as marketing, product development, and customer service to ensure customer satisfaction and smooth sales process.-Monitoring market trends, competitor activities, and customer feedback to identify opportunities for product or service enhancements.-Developing and maintaining sales pipelines and sales reports to track progress and forecast sales targets.-Participating in industry events, trade shows, and conferences to network and promote the company's products or services.-Continuously improving sales skills and knowledge through training, feedback, and self-development initiatives. Show less

Operation Executive

• Mar 2020 - Feb 2023

As Operation Executive at Speedhome, my responsibility is to provide back end Customer Service / After Sales service to Landlord & Tenant. To be very flexible and multitasking and able to shift to another duty and to take ownership. To resolve problems and issues pertaining to tenancy matters. To provide the best service to the landlord and tenant with the goal of achieving the best customer experience and reducing complaints. ARAP - Account Receivable Account Payable Managing 4000+ tenancy and its ARAP via WhatsApp chat / live chat, email and outbound calls. Responsible to conduct outbound to call the tenant to collect rental payment starting on the 1st day of the rental due date. To manage and facilitate rental transactions between landlord and tenant. To assist the tenant and landlord on payment plan,deferment and rental discounts. To provide advice to the landlord and to act as an intermediary between the tenant and landlord for one unit / specific unit rented. To resolve the conflict between tenant and landlord when it comes to rental payment and transaction. To assist both sides ( Landlord & Tenant) to resolve any conflict such as Tenancy Agreement issue/ house condition issue/rental and utility payment issue and to resolve conflict if any between landlord and tenant as per SOP. Eviction - Main dutyTo manage Eviction of tenant unpaid rental for more than 21 days via issuing eviction notice and to take legal action via court order if necessary. 2 Homerunners / On the ground team : Scheduling Homerunner to conduct site visits / Eviction visit / Joint Inspection / Police report. Show less

Customer Service VIP Customer (Shoppe) Representative

• Mar 2019 - Mar 2020

Oversee the implementation of new team to directly support VIP customer & Shopee top sellers. To provide on going customer service and support efficiency and to solve any issues (B2B). Daily tasks is to anwer inbound calls B2B & B2C Oversee the implementation of new team to directly support VIP customer & Shopee top sellers. To provide on going customer service and support efficiency and to solve any issues (B2B). Daily tasks is to anwer inbound calls B2B & B2C

Account Manager

• Mar 2019 - Apr 2019

Sales Executive

• 2015 - Feb 2019

Helping 'others' in need with brand marketing or brand awareness though printed media platform through Utusan Melayu (M) Berhad. Helping 'others' in need with brand marketing or brand awareness though printed media platform through Utusan Melayu (M) Berhad.

Administrative Assistant

• Mar 2014 - Mar 2015

Administration duty hands on Administration duty hands on