muhammed Shakil

Assit Restaurant Manager at RAMADA PLAZA BY WYNDHAM KARACHI AIRPORT
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Contact Information
us****@****om
(386) 825-5501
Location
Saudi Arabia, SA
Languages
  • English.Arbic.Urdu.Punjabi -

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Credentials

  • leadership fundamental Course Riyadh Saudi Arabia
    InterContinental Hotels Group (IHG®)
    Jul, 2016
    - Nov, 2024
  • Appreciation certificate
    InterContinental Hotels Group (IHG®)
    Sep, 2015
    - Nov, 2024
  • Coaching
    Harvard Business Publishing
    Sep, 2015
    - Nov, 2024
  • Successfully Completed 10 years in( IHG) certificate
    InterContinental Hotels Group (IHG®)
    Aug, 2013
    - Nov, 2024
  • Honesty Certificate
    InterContinental Hotels Group (IHG®)
    Oct, 2011
    - Nov, 2024
  • Well performance certificate from intercontinental Jeddah
    InterContinental Hotels Group (IHG®)
    Feb, 2010
    - Nov, 2024
  • Be my Guest Training intercontinental Jeddah Saudi Arabia
    InterContinental Hotels Group (IHG®)
    Aug, 2006
    - Nov, 2024
  • Royal Function Appreciation certificate
    InterContinental Hotels Group (IHG®)
    Jul, 2006
    - Nov, 2024
  • Cross Exposure training in the kitchen Certificate
    InterContinental Hotels Group (IHG®)
    Feb, 2006
    - Nov, 2024
  • Well performance certificate(food And Beverage)
    Pearl Continental Hotel Karachi Pakistan
    Jul, 2001
    - Nov, 2024
  • IHG Food and Beverage Service professional
    Lobster Ink
  • IHG Problum Handling
    Lobster Ink
  • IHG Suggestive Selling
    Lobster Ink
  • Intercontinental Lobby Lounge and Bar Standards
    Lobster Ink
  • appreciation letter from ministry of interrior
    ministry of interrior

Experience

  • RAMADA PLAZA BY WYNDHAM KARACHI AIRPORT
    • Pakistan
    • Hospitality
    • 1 - 100 Employee
    • Assit Restaurant Manager
      • Sep 2019 - Present

      Guest Satisfaction .assigne The Staff Duty.train the Staff. Take Guest feedback. Provide The memorable service to the Guest. Guest Satisfaction .assigne The Staff Duty.train the Staff. Take Guest feedback. Provide The memorable service to the Guest.

  • IHG Hotels & Resorts
    • United Kingdom
    • Hospitality
    • 700 & Above Employee
    • Head Waiter
      • Oct 2011 - Present

      Report to the manager. Take the hand over from the shift. Check and make sure restaurant open on time and all the area as per standard and well maintain. Check the all food with name tag. Give the staff briefing assigned the station duties and brief special of the day and run out item. Monitoring customer satisfaction and responding to customer feedback and complaints ensuring intercontinental Riyadh procedures for Customer Satisfaction Index and Complaint Handling are followed. Maintaining and actively using a database of customer details/history and other strategies that assist in guest recognition. Advising the Outlet Manager of any improvements needed in relation to restaurant operation including updates on the Standard Operating Procedures. Closely monitoring the cashiering function of the outlet to ensure compliance with the IHG Cashiering Procedures. Help the colleagues in the station if colleagues required .Help the guest. Assist the outlet when the required help. Attend the daily f&b Briefing. Show less

    • Captain -Senior Captain-Assistant Head Waiter Restaurant
      • Aug 2003 - Oct 2011

      Report to the manager. Take the hand over from the shift. Check and make sure restaurant open on time and all the area as per standard and well maintain. Check the all food with name tag. Give the staff briefing assigned the station duties and brief special of the day and run out item. Monitoring customer satisfaction and responding to customer feedback and complaints ensuring intercontinental Riyadh procedures for Customer Satisfaction Index and Complaint Handling are followed. Maintaining and actively using a database of customer details/history and other strategies that assist in guest recognition. Advising the Outlet Manager of any improvements needed in relation to restaurant operation including updates on the Standard Operating Procedures. Closely monitoring the cashiering function of the outlet to ensure compliance with the IHG Cashiering Procedures. Help the colleagues in the station if colleagues required .Help the guest. Assist the outlet when the required help. Attend the daily f&b Briefing. Show less

  • Westin Hotels & Resorts
    • United States
    • Hospitality
    • 700 & Above Employee
    • Waiter
      • Jun 2002 - Feb 2003

      Worked in Restaurant. Worked in Restaurant.

  • Pearl continental karachi a member of the leading hotel of the world
    • Karachi Pakistan
    • Apprentice Waiter Diploma(Registered By Government of Pakistan)
      • Apr 1998 - Oct 2001

      Worked in all day dining. 2 years Worked in Chinese restaurant.1 year Room service 3 month Lobby 3 month Worked in all day dining. 2 years Worked in Chinese restaurant.1 year Room service 3 month Lobby 3 month

Education

  • karachi
    intermediate, Business/Commerce, General
    1998 - 2000
  • Karachi pakistan
    korangi landhi college, Business/Commerce, General
    1997 - 2000

Community

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